Service Controller

2 weeks ago


Roodepoort, South Africa Telecoms Academy Full time

Job Title: Service Controller

Department: Service

Division: Service

Purpose: The purpose of a service controller is to manage and coordinate service activities within the company to ensure timely and effective service delivery. Service controllers are responsible for overseeing the entire service process, from receiving service requests to dispatching service personnel to tracking service performance and ensuring customer satisfaction. Overall, the purpose of a service controller is to ensure that service operations run smoothly, service personnel are deployed effectively, and customers receive high-quality service that meets their needs and expectations.

Position Reports to: The Service Manager

Position Type: Permanent

Location: Ground Floor, Cascade House, Constantia Office Park c/o 14th
Avenue and, Hendrik Potgieter Rd, Constantia Kloof, Roodepoort, 1709.

Travel Required: No

**Salary**: R 15 000.00

Commission Earner: No

Working hours: 8am to 17:00pm or 7:30 to 16:30

**Requirements**:

- 2 - 5 years’ experience with Printers, Telecoms, Internet and Networking.
- Must be able to work independently and not have to be micromanaged.
- Must have matric certificate and all telecoms and networking certifications available.
- Service controllers must have strong technical skills, including proficiency with service management software, scheduling tools, and customer relationship management (CRM) software. They must also have a strong understanding of service delivery processes and procedures.
- Service controllers must have excellent communication skills, both written and verbal, in order to effectively communicate with service personnel, customers, and other stakeholders.
- Service controllers must have strong organizational skills and be able to manage multiple service requests and schedules simultaneously.
- Service controllers must have strong problem-solving skills and be able to quickly identify and resolve service-related issues.
- In summary, becoming a service controller requires a combination of education, experience, and skills, including technical skills, communication skills, organizational skills, leadership skills, and problem-solving skills.

Key Responsibilities:

- Provide troubleshooting assistance to all client related queries.
- Documenting all support requests, incidents, and resolutions in the service desk ticketing system.
- Communicating with customers regarding the status of their support requests and incidents.
- Collaborating with other service desk agents to identify and address common issues and improve the overall support experience.
- Provide accurate information and address any concerns or questions that customers may have.
- Be able to identify when an issue requires escalation to a higher-level support team.
- Be able to follow established procedures for escalating issues and provide all necessary information to the next level of support.
- Be patient, courteous, and empathetic when dealing with customers, and strive to resolve issues as quickly and efficiently as possible.
- Keeping up-to-date with product knowledge.
- Identify trends, patterns, and areas for improvement to ensure that the service desk is providing the best possible service to customers.
- Responsible for providing excellent customer support to clients, addressing their needs and concerns promptly and professionally.
- Responsible for coordinating the delivery of services to customers, ensuring that services are provided in a timely and efficient manner.
- Responsible for managing relationships with customers, understanding their needs and expectations, and ensuring that services are delivered in accordance with customer requirements.
- Maintaining accurate service records, including service requests, incidents, and customer communications.
- Responsible for coordinating service maintenance activities, including scheduling, communicating with customers, and ensuring that maintenance activities are completed on time and with mínimal disruption to service.

**Competencies Needed**
- Adaptability.
- Situational Awareness.
- Attention to detail.
- Customer oriented.
- Determination.
- Ability to learn.
- Accurate & precise.
- Compliant.
- Good listener.
- Competent.
- Task oriented.
- Time management skills.

**Personal Characteristics Needed**:

- Patient.
- Honest.
- Accountable.
- Diligent & organized.
- Ethical & Loyal.
- Punctual.
- Flexible.
- Team player.
- Technologically Competent.
- Friendly.
- Diplomatic.

**Other Requirements**:

- Able to analyze problems and strategize for better solutions
- Excellent verbal and written communication skills
- Accurate and precise attention to detail
- Good interpersonal skills to work with management and staff at all levels
- Goal-oriented, organized team player

**Documents needed**:

- Up-to date CV.
- Latest Payslip.
- All certifications.
- Proof of residence.

**Salary**: R15,000.00 per month

**Education**:

- High School (matric) (preferred)


  • Stock Controller

    4 weeks ago


    Roodepoort, South Africa CAR SERVICE CITY Full time

    We are looking for a highly capable stock controller to manage our stock inventory. You will be analyzing supply chain data to ensure stock availability, placing purchase orders and transferring stock, and maintaining purchase and pricing reports. To ensure success as a stock controller, you should possess extensive knowledge of inventory management and...


  • Roodepoort, South Africa Servest Careers Full time

    **Job Context**: Servest Office Services ,a division of the Servest Group has a vacancy for an Operations Controller.This role is responsible for generating, planning, routing and scheduling of all service work. This position is based at the West Branch office and reports to the Operations Manager. **Minimum Requirements**: - Matric and relevant tertiary...

  • Service Advisor

    3 days ago


    Roodepoort, South Africa Clicks Group Limited Full time

    **Listing reference**: 016768**Listing status**: Online- **Position summary** **Industry**:Wholesale & Retail Trade - **Job category**:Other: FMCG, Retail, Wholesale and Supply Chain**Location**:Roodepoort - **Contract**:Permanent**Remuneration**:Market Related - **EE position**:Yes**Introduction** - Are you passionate about health and beauty products and...

  • Credit Controller

    7 days ago


    Roodepoort, South Africa Fidelity Services Group Full time

    ADVERTISEMENT CREDIT CONTROLLER REPORTING TO: CREDIT CONTROL SUPERVISOR A vacancy exists for a Credit Controller within the Fidelity Security Services Group based at Robertsville. The main purpose of the position is to provide co-ordination and guidance towards individuals to achieve company goals as well as promoting a positive team culture. Minimum...

  • Service Technician

    4 weeks ago


    Roodepoort, South Africa FLSmidth, Inc. Full time

    Do you want to make a difference in the world and contribute to a sustainable future? We believe we can develop the technology and gain the know-how to make a difference. It’s a big responsibility, and we are committed to making an impactful positive change. We need your skills, curiosity, and drive for change to fulfil our goal. Together, we enable our...


  • Roodepoort, South Africa Bonafide Human Capital Full time

    Our well known Commercial Vehicle dealership client based in Roodepoort has a vacancy for an experienced Service Manager. The position will report to the Dealer Principal (DP) and is responsible for managing a group of qualified technicians, apprentices and clerical staff. Specific Role Responsibilities The position will report to the Dealer Principal (DP)...


  • Roodepoort, South Africa Bonafide Human Capital Full time

    Our well known Commercial Vehicle dealership client based in **Roodepoort, Gauteng** has a vacancy for an experienced Service Manager. The position will report to the Dealer Principal (DP) and is responsible for managing a group of qualified technicians, apprentices and clerical staff. Specific Role Responsibilities The position will report to the Dealer...


  • Roodepoort, South Africa Automation Control Solutions Full time

    **Job Advert Summary**: Automation Control Solutions is a market leader in Southern Africa in the field of Process Control Instrumentation providing world-renowned products, specialised training, after sales service and technical support. Automation Control Solutions represents Emerson Automation Solutions, in Southern and Eastern Africa Responsible for all...


  • Roodepoort, South Africa Automation Control Solutions Full time

    **Job Advert Summary**: Automation Control Solutions is a market leader in Southern Africa in the field of Process Control Instrumentation providing world-renowned products, specialised training, after sales service and technical support. Automation Control Solutions represents Emerson Automation Solutions, in Southern and Eastern Africa Responsible for all...

  • Document Controller

    4 weeks ago


    Roodepoort, South Africa FLSmidth, Inc. Full time

    Join a diverse and inclusive work culture Our differences make us unique and stronger. Every day you will work with colleagues from different cultures. You will be challenged to see things in a new way, and you will experience why differences are a strength. We actively support diversity and inclusion, and we work for equality, ensuring we all have an equal...

  • Credit Controller

    4 weeks ago


    Roodepoort, South Africa Fidelity Services Group Full time

    The above position is vacant at Robertville, reporting to the Credit Manager. The main purpose of the position is to make sure that the debtors’ collections are done timeously. **Minimum Requirements**: - Matric Certificate and preferably a recognised credit control qualification. - At least 3 years’ experience and full knowledge in credit control and...


  • Roodepoort, South Africa MAGANYENI HOLDINGS Full time

    **MAGANYENI HOLDINGS T/A MAGANYENI SECURITY**, is a Private security company based in Roodepoort, requires the services of a Control Room Operator for Alarm and CCTV. **Duties & Responsibilities** - Monitor Alarm System and Offsite Viewing Camera Systems - Receive notifications of Alarm Signals incidents - Relay notifications of incidents, issues, etc. to...


  • Roodepoort, South Africa Nedbank Full time

    **Req Number** - 124896**Closing Date** - 29 May 2023**Location** - Roodepoort - Cosmo City**Cluster** - Total Bus Banking and Retail- FAIS Affected- FAIS Affected - Yes**Job Purpose** - To acquire and generate new primary clients into the SBS segment specifically from the non-represented geographies we are seeking to enter. Once acquired, the growing...


  • Roodepoort, South Africa Enshrine Placements Full time

    **Planner - Roodepoort - Job ID 3728** Planner needed for a process control and instrumentation company to do all administrative functions, planning and scheduling of the final control services. Planning and scheduling of work associated with customer maintenance contracts. **Position details**: Type: Permanent Reports to: Services Supervisor Primary...


  • Roodepoort, South Africa Shoprite Group Full time

    Closing Date 2023/08/13 - Reference Number SHO230804-3 - Job Title Pharmacist Assistant (Post-Basic) - MR Allen's Nek - Job Type Permanent - Location - Country South Africa - Location - Province Gauteng - Location - Town or City Roodepoort - Purpose of the Job Assist the pharmacist with dispensing and performing pharmacy-related administrative...


  • Roodepoort, South Africa RJPersonnel Full time

    2years - Performing 2nd-level support for tickets associated to IT Administration. - Responding and Updating Service Tickets related to IT Administration. - Keeping track of all open IT Administration service requests (2nd and 3rd line). - Maintaining Delegation of Authority documents governing Security Access Control. - Performing User Account Management. -...

  • Senior Specialist

    2 days ago


    Roodepoort, South Africa MTN Full time

    **JOB PROFILE **Title of job**:Senior Specialist: Billing Assurance N **umber of subordinates**: 0 **SUPERSONIC Job Level**: 3 **Location of the job**: Innovation Centre - Phase 1 **Solid Reporting Line**:CFO **Reporting Line**:CFO **Mission/ **Core purpose of the Job **1. Mission/ **Core purpose of the Job** - To improve revenues and profitability...

  • Workshop Supervisor

    7 days ago


    Roodepoort, South Africa Automation Control Solutions Full time

    **Job Advert Summary**: Automation Control Solutions is a market leader in Southern Africa in the field of Process Control Instrumentation providing world-renowned products, specialised training, after sales service and technical support. Automation Control Solutions represents Emerson Automation Solutions, in Southern and Eastern Africa Job Summary:...

  • Campus Bursar

    4 weeks ago


    Roodepoort, South Africa ADvTECH Full time

    **Key Purpose Statement** To provide financial support and assistance to staff and parents at school level and to act as the conduit between the School and Group Shared Services in providing input and resolving queries. To assist the School Principal/s with budgetary control and expense management at the School/s. Responsibilities will include payroll...


  • Roodepoort, South Africa RJPersonnel Full time

    3years - Assist the Store Manager with any reasonable duties in the trading routine and optimising the operations of the store. - Assist in managing goods in transit as directed. - Assist in managing the branch shrinkage and consumables expense within store objectives. - Continuously report and encourage new loyalty signups. - Assist in managing and...