IT & Dialler Administrator

1 month ago

Roodepoort Johannesburg, South Africa Talksure Full time

MAIN PURPOSE OF THE ROLE

As the IT & Dialler administrator, you will play a crucial role in ensuring the smooth and efficient operation of our office environment, supporting a staff contingency of 60+ individuals. Your responsibilities will encompass both administrative and technical aspects, making you an integral part of our team. You will play a key role in managing and developing business campaigns through a blended dialler. The IT & Dialler Administrator will be responsible for optimising performance of the dialler to maximise sales opportunities, and continually analysing campaign and agent performance to identify opportunities to increase contact rates and subsequent sales as well as ensure all equipment in use are in working order.

DUTIES AND RESPONSIBILITIES

Manage the dialler real time to ensure optimal agent productivity, data penetration and metrics such as (connects, DMCs, failed calls, abandonment rates, answer machines detect, customer messaging etc.) Work with outsource dialler /providers to gain Best Practice and knowledge Contribute to the design and implementation of a long-term operating model for Dialler/Data area Increase in data penetration levelsIncrease in data to DMC conversions Increase in agent productivity and utilisation Responsible for preventing lost opportunities Line monitoring Daily Dialler Performance MonitoringAMM detection efficiency Contribute to the development and implementation of the dial strategy for each campaignDialler Issue Management Monitoring activities to target 100% dialler availability Routine dialler maintenance tasks such as system backups and development of necessary upgrades etc Maximise dialler/ data performance at a campaign level by prioritising campaign jobs whilst maintaining compliance with legislation guidelinesDialler operational tasks such as creating, updating and deletion of:Users,CampaignsCall resultsRecycle rulesDial rules Understand the business processes to effectively support the campaignSet recycling rulesEnsure effective lead loading of data into the dialler/operation for optimal calling and control by following the standard lead loading procedureReporting on lead usageReset metrics where necessaryRun Daily/Weekly/ Monthly dialler/data reportsEvaluate, analyse and tune dialler and/or campaign parameters, call dispositions to drive better understanding of the leads and implement agreed changes based on resultsContribute to the production of all required Management for all of telesales management Reporting requirementsManage and troubleshoot computer hardware and software issues for employeesInstall, configure, and update software applications on workstations as requiredSet up new employee workstations and user accounts, ensuring proper access rights and permissionsCollaborate with internal & external IT vendors to address complex technical issues or procure necessary equipmentTrain employees on basic IT procedures and software usageContinually maintain an updated asset registerQuickly identify and address IT and Office-related challenges, implementing solutions to minimize disruptionsPropose process improvements to enhance office efficiency and user experienceSupport the business operations in the following areas:Data penetrationCall Routing to drive costs downDialler availability (uptime)Data availabilityReportingEncourage and maintain a âcustomer serviceâ philosophy within the dialer team with business stakeholdersThrough attention to detail, maintain an exceptional level of quality in all work completedMaintain functional & productive working relationships with all individualsContinually look to improve resource requirements & advise the dialer Manager of inefficiencies as they are encountered and work toward continuous improvement of systems that best serve businessConduct routine and ad-hoc stock takes of IT hardware, software, and related equipmentExecute the formatting and setup of computers by installing and configuring operating systems, software applications, and drivers according to organizational standards

QUALIFICATIONS AND EXPERIENCE REQUIRED

Matric2 yearsâ experience in a Dialler Administrator role working with ViciDial Database experience working with MySQL , MSSQL etcIntermediate to expert capabilities in ExcelExperience in the following tools will be advantageous:LinuxMicrosoft BI tools (SSIS/ SSRS/SSAS/ PowerBI)Python/R

BEHAVIOUR AND COMPETENCIES REQUIRED

ProfessionalLogicalAnalyticalStrong written and oral communication in a fast- paced, ever changing environmentStrong interpersonal skills with the ability to build and maintain professional relationshipsOutcomes orientatedAdaptability and flexibility in deliverablesAbility to work under pressure

Salary: Market Related.

NB: Thank you for choosing Talksure as your employer of choice. Please note that if you do not hear from us within 14 working days after the closing date of the advert, please regard your application as unsuccessful. We wish you well in your future endeavors.

  • IT & Dialler Administrator

    1 month ago

    Johannesburg, South Africa Carlysle Full time

    **Gauteng**, JHB - Western Suburbs** **Monthly Basic Salary (Market related, Negotiable)** Our client is looking for a Dialler Administrator to form part of their forward-thinking and visionary IT department in Roodepoort, Johannesburg. You will form part of a successful team and be situated in a bright, arty and busy environment As the IT & Dialler...

  • Dialler Administrator

    4 weeks ago

    Johannesburg, South Africa Nedbank Full time

    Location : 135 Rivonia road- Career Stream- Credit Collections **Job Purpose** Core function is to provide assistance and support to the call centre by executing the dialler campaigns and monitoring of strategies. The dialler administrator daily functions are as below: **Responsibilities**: - Uploading campaign data onto dialler daily - Providing agent...

  • IT & Dialler Administrator (Fixed-term Contract)

    1 month ago

    Johannesburg, South Africa Talksure Full time

    **MAIN PURPOSE OF THE ROLE** As the IT & Dialler administrator, you will play a crucial role in ensuring the smooth and efficient operation of our office environment, supporting a staff contingency of 60+ individuals. Your responsibilities will encompass both administrative and technical aspects, making you an integral part of our team. You will play a key...

  • Receptionist/administrator

    1 month ago

    Johannesburg, South Africa IT Trust Full time

    IT Trust is looking for a young and dynamic person to join our team in Johannesburg. - Answering the phone. - Dispatching technicians and following up. - Assisting with paperwork and incident requests. - Well spoken in English and great communication skills. - Can do attitude. - Must be able to work in a team and on your own. - Must be able handle difficult...

  • IT Systems Design Administrator

    1 month ago

    Johannesburg, South Africa CareerfinderZA Full time

    **Key Performance Area**: - Actively seeks out IT trends that are in the market to keep relevant - Maintaining strong internal cross-departmental relationships - Prepare PC and system process documentation - Design, develop, implement, and maintain IT support helpdesk structure to deliver a reliable, high-performance SLA. - Ensure systems comply with...

  • Systems Administrator

    1 month ago

    Johannesburg, South Africa IT Ridge Technologies Full time

    System Administrator responsibilities include:Monitoring system performance and troubleshooting issuesEnsuring security and efficiency of IT infrastructureEnsure security through access controls, backups.Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualizationInstalling and configuring...

  • Payroll Administrator

    1 month ago

    Johannesburg, South Africa IT Ridge Technologies Full time

    Position Overview:We are seeks a well-organized, meticulous, and self-motivated/managed Payroll Administrator to be responsible for accurate and timeous Payroll processing salaries and be able to meet deadlines with Monthly and Annual Submissions.Overall, Role ResponsibilitiesGeneral? Full payroll function? Application for Tax Directives? Completing...

  • Acquisition Dialler Operations Specialist

    1 month ago

    Johannesburg, South Africa Bayport Financial Services Full time

    The Dialer Operations Specialist plays a crucial role in overseeing the functionality and optimization of the dialer systems. The role is responsible for all aspects of dialer strategies, the day-to-day operations of dialer systems, setting up campaigns, prioritizing them effectively, monitoring them in real-time, and conducting thorough reporting and...

  • Senior Recruitment Administrator

    4 weeks ago

    Johannesburg, South Africa e-Merge IT Recruitment Full time

    Are you tired of the sales chase? Are you a recruiter looking to get into an administrative position? **Ideally you will have**: - At least 6 years’ worth of working experience within an external agency - At least 2 years within a recruiter role - Strong administrative skills - The phone is your best friend - Attention to detail - Team spirit - Positive...

  • Hyperion Administrator/Support

    1 month ago

    Johannesburg, South Africa IT Ridge Technologies Full time

    We are looking for a Hyperion Administrator to install, Configure, upgrade, monitor on Hyperion product suite (preferably 11.2.x) Description:Must have experience in installation/configuration of Hyperion 11.2.x product suiteMust have experience in Hyperion upgrade from 11.1.2.4 to 11.2.xGood to have experience on ‘in place’ upgrade from 11.2.x to...

  • SQL Database Administrator

    4 weeks ago

    Johannesburg, South Africa Integralis IT Consultancy (Pty) Ltd Full time

    **Responsibilities**: - Manage and maintain all SQL databases, ensuring high levels of performance, availability, and security - Install, configure, and troubleshoot SQL server instances, database software, and related technologies - Design and implement database backup and recovery strategies, as well as disaster recovery plans - Monitor and tune database...

  • Discovery Financial Advisors

    1 month ago

    Johannesburg, South Africa Micah Govender Developments Full time

    Company is looking for experienced life and investment financial advisors to be based in Durban. Company offers the following:ü Provision of office space and full infrastructure for financial advisorsü Full suite of administration services, i.e. new business finalisation, client services and client retention mechanismsü Telephony services, i.e....

  • Discovery Financial Advisors

    3 weeks ago

    Johannesburg, South Africa Micah Govender Developments Full time

    Company is looking for experienced life and investment financial advisors to be based in Durban. Company offers the following: ü Provision of office space and full infrastructure for financial advisors ü Full suite of administration services, i.e. new business finalisation, client services and client retention mechanisms ü Telephony services, i.e....

  • Recruiter

    1 month ago

    Johannesburg, South Africa VAT IT Full time

    **Compliance Associate** **Statutory** - Managing Compliance calendars and dashboards across the group for statutory compliance requirements - Evaluating appropriate compliance software and implementation thereof - Managing details and updates of the group company listing including creation of new companies - Managing the sharing of confidential information...

  • Procurement Specialist

    1 month ago

    Johannesburg, South Africa IT Ridge Technologies Full time

    **The purpose of this role is to provide procurement services, including but not limited to, procuring goods and services.** **KEY ACCOUNTABILITIES, MEASURES AND INTERFACES** - Procuring goods and services for company in line with the provisions of the Public Finance Management Act (including their Regulations), the Preferential Procurement Policy Framework...

  • Procurement Specialist

    1 month ago

    Johannesburg, South Africa IT Ridge Technologies Full time

    The purpose of this role is to provide procurement services, including but not limited to, procuring goods and services. KEY ACCOUNTABILITIES, MEASURES AND INTERFACESProcuring goods and services for company in line with the provisions of the Public Finance Management Act (including their Regulations), the Preferential Procurement Policy Framework Act...

  • Assistant Treasury Analyst

    1 month ago

    Johannesburg, South Africa IT Ridge Technologies Full time

    We are seeking an Assistant Treasury Analyst. The Assistant Treasury Analyst assists and supports the Treasurer, Treasury Manager and Treasury Analyst with funding requests locally and internationally, cash management, treasury projects and all other tasks in the treasury department.Role Responsibilities: InternationalUpdate and maintain monthly interest...

  • Assistant Treasury Analyst

    3 weeks ago

    Johannesburg, South Africa IT Ridge Technologies Full time

    We are seeking an Assistant Treasury Analyst. The Assistant Treasury Analyst assists and supports the Treasurer, Treasury Manager and Treasury Analyst with funding requests locally and internationally, cash management, treasury projects and all other tasks in the treasury department. Role Responsibilities: International Update and maintain monthly...

  • Assistant Treasury Analyst

    1 month ago

    Johannesburg, South Africa IT Ridge Technologies Full time

    We are seeking an Assistant Treasury Analyst. The Assistant Treasury Analyst assists and supports the Treasurer, Treasury Manager and Treasury Analyst with funding requests locally and internationally, cash management, treasury projects and all other tasks in the treasury department.Role Responsibilities: InternationalUpdate and maintain monthly interest...

  • Business Analysis Competency Centre

    1 month ago

    Johannesburg, South Africa IT Ridge Technologies Full time

    The main purpose of this position is to drive and maintain the maturity level and operation of the Business Analysis Competency Centre (BACC) in the organization for the benefit of business improvement.Detailed descriptionDrive the implementation of the BACC strategy and road map to ensure alignment to best practice methodologies.Provide management...