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Customer Service Lead

3 months ago

Johannesburg, Gauteng, South Africa Staff Solutions Full time

Gauteng, JHB - Central**
Negotiable - Negotiable Monthly Cost To Company (Market related, Negotiable)

Our client in the manufacturing sector is seeking a Customer Service Lead to join their Johannesburg team

Requirements:

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Senior Certificate or higher
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At least 5 years' customer service experience in a closely related industry
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Excellent SAP knowledge advantageous
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Excellent computer literacy in MS Office including MS Excel, MS Word and MS PowerPoint
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Excellent communication and interpersonal skills
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Ability to handle stress and meet tight deadlines
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Good team player with the ability to work independently
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Duties:***-
Conducting negotiations: Price agreements, project requests and other commercial issues with the customer.
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Negotiating and concluding contracts with the customer: Master agreements, bonus and logistics agreements, NDA, QSV, etc.
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Define own targets and track sales metrics such as quotation realization rate, price throughput, profit, etc. and manage measures to achieve targets.
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Close co-ordination with business units on focus markets, campaigns, LQA, etc.
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Evaluation and practical implementation of market and customer knowledge, for their deepening, participation in conferences and trade fairs.
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Creation and maintenance of customer and material master data, as well as price conditions in
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Co-ordination of the quotations with the responsible sales manager and/or customers, or internal departments, e.g., the business divisions or
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Quotation tracking (setting tracking criterion and maintaining reasons for rejection).
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The disciplinary and professional management of subordinate employees.
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Ensure the implementation of procedures relevant to sales (e.g., approval guideline) as well as internal standards and instructions.
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Adhere to the principles of the company policy, Code of Conduct (CoC).
***For more information please contact:**Tammy Harris