Customer, Sales and Office Assistant

2 weeks ago


Durbanville, Western Cape, South Africa TLATSOI Full time

My client is looking for a young, enthusiastic and positive people-person for five afternoon shifts [12h30 - 17h30 - Mon, Wed, Thur, Fri, Sat] and Sundays from 07h00 - 16h00.


The position entails, but is not restricted to:

  • welcoming and assisting customers [in person]
- answering telephone calls and WhatsApp messages
- assisting with sales [point of sale system]
- environment management [keeping the office and ourdoor area tidy]
- assisting the team with event co-ordination tasks [once or twice a month]
- monitoring stock levels

THE IDEAL CANDICATE SHOULD THESE QUALITIES

Personal presentation

  • Maintain a neat and wellgroomed appearance
  • Maintain an attentive posture
  • Respond professionally to visitors and callers
  • Good physical and mental health
  • Handson attitude

Company representation

  • Maintain confidentiality and show discretion
  • Adhere to company policies and procedures
  • Represent organisation in an ethical and professional manner
  • Maintain a complete knowledge of organisational structure, team names and titles
  • Remain calm under pressure

Communication skills

  • Aboveaverage communication skills (written and spoken). Write well using correct grammar and spelling and attention to detail and protocol [know how to address people, use the appropriate tone, etc]
  • Communicate verbally with confidence and clarity [English and Afrikaans]
  • Ask effective questions
  • Listen actively and respond with empathy
  • Follow instructions properly
  • Understand and respond to nonverbal signals [from both adults and children]
  • Customer service orientation
  • Clarify customer needs
  • Provide solutions and support to the customer using indepth knowledge of company products and services
  • Deal effectively with difficult customers

Work management

  • Set priorities, plan and organise tasks
  • Multitask with ease
  • Schedule activities accurately
  • Pay meticulous attention to detail
  • Complete tasks on time and commitment to communicate if tasks are going to be late or missed
  • Demonstrated initiative and problem solving ability

Information management

  • Locate and collect information
  • Organise information
  • Distribute information efficiently

REQUIRED

  • Previous experience in a customerfocused industry preferred
  • Ability to work on your own and as part of a team
  • Competent level of IT proficiency

Other requirements

  • Legally permitted to work in South Africa
  • Clear criminal record
  • 3 contactable references
  • Own transport

APPLICATION INSTRUCTIONS

Salary:
R3, R4,500.00 per month
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