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Technical Demonstrator

3 months ago

Germiston, Gauteng, South Africa Saint Gobain Full time

The Role

  • To support the Saint-Gobain business units's strategy and objectives through practical demonstrations & training. Systems and products test installations, to provide quality products and services to the customers, problems solving, helping to understand & resolve customer complaints. The focus is to support across Gyproc, Isover Weber & Ecophon (GIMC).

Requirements Qualifications required to fulfil the role**- Matric/Grade 1- Any construction related qualification would be beneficial.

  • Any building science or construction qualification will be advantageous.

Specific Work Experience, Knowledge and Skills required to fulfil the role

  • 3 years working with gypsum, mortears(tiling) and shopfitting industries.
  • Carpentry would be advantageous.
  • 2 years in construction sites and training.
  • Must be a good team player.
  • Prepared to work extended hours.
  • Analytical skills.
  • Good presentation skills.
  • Good written and verbal skills.
  • Ability to work under pressure.
  • Code 08 License.
  • Leadership orientated and passion for teamwork and collaboration.
  • Proactive demeanour.

Additional Requirements Key Accountabilities**- Facilitate contractor care training across Gyproc, Isover Weber & Ecophon (GIMC) to enable them to understand the products and its applicability, keep record of the outcomes of demo and training sessions and provide the necessary reports.

  • Identifying and understanding the customer concerns or problems during the practical training, and feedback to R&D; Marketing and Sales. Together with these teams brainstorm solutions to address the customers concerns.
  • Responsible for evaluating customer complaints on product failures and provide a report on findings and propose improved solutions.
  • Provide support to the R&D, Product team during product development by testing and providing input of the customers experience with the product to ensure that what we produce is relevant to the market.
  • Assess and understand other benchmark products in the market and how they perform, and communicate with R&D; Product; Project and sales team to ensure that we are relevant and competitive in the market.
  • Represent the company to its customer groups with a high degree of professionalism and technical competence, maintaining an up to date knowledge of products and systems ensuring that all administration procedures are completed promptly,accurately and to a high standard.
  • Comply with customers' site rules and practices and each demonstration, to ensure demonstrations are carried out safely for all.
  • Working with other team members to develop technical skills.
  • Adherence to strict ethical codes of conduct to develop technical skills.
  • Adherence to company reporting/ commercial admin systems, offering appropriate feedback and information.
  • All such duties and/or activities assigned by management/board as and when required.
  • As required, duties and/or tasks related to building, testing, demonstrating on ceiling, drywall and mortars(tiling), & pools. Essentially ensuring support across Gyproc, Isover Weber & Ecophon (GIMC) as this role is located with the "Saint-Gobain Africa" Technical support team.
  • This scope will expand as "Saint-Gobain Africa" expands is BU footprint/offering.

Job Reference:
SOA00099