Warranty Administrator Spartan

7 months ago

Germiston, South Africa Jobs4All Full time

Ensure that loss on warranty is within budget percentage parameters.

Keep daily work-in progress within parameters.

Have a full understanding of Manufacturer and Group warranty, costing & claims procedures and ensure that these are used.

Liaise with manufacturer and suppliers in a professional manner to maintain trust and support.

Provide speedy and helpful service to internal as well as external customers while contributing to a spirit of team co-operation which leads to customer satisfaction.

Adhere to agreed working hours.

Carry out duties and instructions in line with quality standards while self-managing your tasks to the extent that you can be unsupervised.

Submit warranty claims timeously and correctly.

Report problems to management for speedy resolution if not able to resolve them yourself.

Ensure that warranty claims submitted are paid by the manufacturer and supervise the correct maintenance of the claims store.

Ensure that correct number of hours against flat rate manual is costed.

Cost all completed jobs as soon as possible after time of completion.

Ensure that jobs are costed and invoiced before promised time.

Understand and utilise manufacturer and group costing & warranty claim procedures.

Demonstrate a clear knowledge of motor vehicle componentry or components and operation to be able to correctly interpret technical reports on work orders and job cards into real time costing.

Cost all completed jobs immediately.

Monitor and report on daily work-in progress report and backlog in costing immediately.

Meet all administrative deadlines e.g Month end to ensure losses are kept to a minimum.

Minimum requirements

Matric Certificate or higher

Minimum 1-2 Years’ experience in similar role

Code 08 licence

Be able to work independently.

Team Player

Confident and proactive approach - anticipates issues and requirements.

Attention to detail.

Strong documentation skills

Between 3 - 5 Years

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