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Virtual Sales Account Manager

3 months ago

Johannesburg, Gauteng, South Africa Talksure Full time

MAIN PURPOSE OF THE ROLE


To maintain and grow a portfolio of corporate clients by driving New Business and Cross-Selling as well as reduce churn and achieve a 90% in contract portfolio.

This role will exercise your abilities in both as a Hunter and a Farmer within the Telecommunication space.

You should work to satisfy customer needs and requests, respond to their queries in a timely manner and aspire to deliver an overall positive customer experience.

Achievement of Sales targets and customer satisfaction is key to your success in this role.

DUTIES AND RESPONSIBILITIES

Target Achievement:

  • Achieve individual sales target and KPI's

Cold calling:

  • Ability to acquire new clients
  • Ability to upsell and crosssell
  • Ability to contact customer base monthly
  • Strong focus on new business

Customer Relationship management:

  • Responsible for developing relationships with the assigned customer base and new clients
  • Maintain and grow existing client base
  • Conduct customer account analysis
  • Maintain, build and service relationships on a regular basis

Query management:

  • Identify, address and resolve concerns / queries
  • Provide feedback to customers within 24hr

Reporting:

  • Provide weekly pipeline report
  • Provide daily activity and sales report
  • Monthly Base report to be provided
  • Maintain and keep accurate records on opportunities
  • To provide plans, forecasts, reports and information regarding Customer requirements, business performance and competitors.

Processes and Procedures:

  • Ensure all policies and procedures are adhered to
  • Ensure all interactions are captured on the relevant systems in the approved manner

QUALIFICATIONS AND EXPERIENCE REQUIRED

  • Matric
  • Minimum of 3 years Sales/Account Management experience within the ICT Industry with a proven track record
  • Must have knowledge of the telecommunications industry and products.
  • Full understanding of large/corporate client and sales principles
  • Knowledge and understanding of Tenders, Large Account management principles.
  • PC literate in MS Outlook, PowerPoint, Excel, Word

BEHAVIOUR AND COMPETENCIES REQUIRED

  • Ability to build trust and rapport with customers.
  • Good written and verbal communication skills.
  • Strategy development and implementation.
  • Strong relationship building skills.
  • Strong negotiation skills.
  • Sales planning skills.
  • Excellent problem solving and decisionmaking skills.
  • Results and customer focused.
  • Able to meet targets and deadlines.
  • Must be able to work accurately with great attention to detail.
  • Able to work independently.
  • Ability to work under pressure.
  • Great interpersonal skills
  • Time management
  • Initiative and drive
  • Presentation skills

Salary information:

A lucrative commission structure with basics
up to R18K depending on skill, experience and proof of income.

**Contract Type: Fixed Term Contract (6 months)