Current jobs related to Service Desk Agent - Stellenbosch, Western Cape - Experian

  • Front Desk Coordinator

    2 days ago

    Stellenbosch, Western Cape, South Africa The Talent Room Full time

    Job Title: Front Desk AdministratorCompany: The Talent RoomJob Type: Full-timeLocation: StellenboschAbout the Role:We are seeking a highly organized and detail-oriented Front Desk Administrator to join our team. As the first point of contact for our clients and visitors, you will be responsible for providing exceptional customer service, managing front desk...

  • Front Desk Coordinator

    1 week ago

    Stellenbosch, Western Cape, South Africa The Talent Room Full time

    Job Title: Frontdesk AdministratorWe are seeking a highly organized and detail-oriented Frontdesk Administrator to join our team at The Talent Room. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a smooth and efficient work environment.Key...

  • Front Desk Coordinator

    1 week ago

    Stellenbosch, Western Cape, South Africa Wild Dreams Hospitality Full time

    Wild Dreams Hospitality is seeking a highly skilled and enthusiastic Receptionist to join our team. The ideal candidate will possess excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment. Key responsibilities include: * Greeting guests and responding to inquiries in a professional and courteous...

  • Front Desk Coordinator

    2 weeks ago

    Stellenbosch, Western Cape, South Africa Wild Dreams Hospitality Full time

    Wild Dreams Hospitality is seeking a highly skilled and organized individual to join our team as a Receptionist. The ideal candidate will possess excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment. Key responsibilities include providing exceptional customer service, managing front desk...

  • Hotel Front Desk Associate

    4 days ago

    Stellenbosch, Western Cape, South Africa Merand Corbett & Associates Full time

    Hotel Receptionist Job DescriptionWe are seeking a highly skilled and experienced Hotel Receptionist to join our team at Merand Corbett & Associates. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a warm and welcoming experience from check-in to check-out.Key...

  • Front Desk Coordinator

    2 weeks ago

    Stellenbosch, Western Cape, South Africa The Talent Room Full time

    Job Title: Frontdesk AdministratorThe Talent Room is seeking a highly organized and detail-oriented Frontdesk Administrator to join our team. As the first point of contact for our visitors, you will be responsible for providing exceptional customer service and ensuring a smooth and efficient experience for our guests.Key Responsibilities:Warmly greet and...

  • Customer Service Representative

    3 weeks ago

    Stellenbosch, Western Cape, South Africa Edge Personnel Full time

    Job SummaryWe are seeking a highly skilled and experienced Receptionist / Administrator to join our team at Edge Personnel. As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring a smooth guest experience.Key Responsibilities:Guest Services: Welcome and assist guests with professionalism and a...

  • Duty Manager

    4 hours ago

    Stellenbosch, Western Cape, South Africa MPRTC Full time

    Job Title: Duty Manager - HospitalityWe are seeking a highly skilled and experienced Duty Manager to join our team at MPRTC. As a Duty Manager, you will be responsible for ensuring the smooth operation of our hospitality services, providing exceptional customer service, and leading a team of front desk staff.Key Responsibilities:Manage the front desk and...

  • Duty Manager

    2 weeks ago

    Stellenbosch, Western Cape, South Africa MPRTC Full time

    Job SummaryWe are seeking a highly skilled Duty Manager to join our team at MPRTC. As a key member of our hospitality team, you will be responsible for ensuring the smooth operation of our front desk and providing exceptional service to our guests.Key ResponsibilitiesManage the front desk and ensure efficient check-in and check-out processes.Provide...

  • Duty Manager

    2 weeks ago

    Stellenbosch, Western Cape, South Africa MPRTC Full time

    Job SummaryWe are seeking a highly skilled Duty Manager to join our team at MPRTC. As a key member of our hospitality team, you will be responsible for ensuring the smooth operation of our front desk and providing exceptional service to our guests.Key ResponsibilitiesManage the front desk and ensure efficient check-in and check-out processes.Provide...

  • Duty Manager

    2 weeks ago

    Stellenbosch, Western Cape, South Africa Wild Dreams Hospitality Full time

    Wild Dreams Hospitality is seeking a highly skilled Duty Manager to join our team. The ideal candidate will possess a strong background in the hospitality industry, with a minimum of a Grade 12 diploma and a certificate in Hospitality Industry/Tourism. Previous experience working at the front desk is preferred, but not required. The successful candidate will...

  • Front Desk Associate

    2 weeks ago

    Stellenbosch, Western Cape, South Africa Edge Personnel Full time

    Hotel Receptionist Job DescriptionWe are seeking a highly skilled and customer-focused Hotel Receptionist to join our team at Edge Personnel.Main Responsibilities:Provide exceptional guest service, ensuring a warm and welcoming experience for all visitors to the reception area.Offer information and assistance to guests regarding the estate, facilities, art,...

  • Front Desk Associate

    2 weeks ago

    Stellenbosch, Western Cape, South Africa Edge Personnel Full time

    Hotel ReceptionistEdge Personnel is seeking a skilled and courteous Hotel Receptionist to join our team.Main Responsibilities:Ensure guests receive a warm and sincere welcome upon arrival and departure.Provide information about the estate, facilities, and local experiences to guests.Conduct guided tours of the estate for guests.Operate the switchboard and...

  • Duty Manager

    1 week ago

    Stellenbosch, Western Cape, South Africa Wild Dreams Hospitality Full time

    Wild Dreams Hospitality is seeking a highly skilled Duty Manager to join our team. The ideal candidate will have a strong background in the hospitality industry, with a minimum of 2-3 years of experience working at the front desk. Key responsibilities include maintaining a professional working relationship with all departments, handling distinguished...

  • Hotel Front Desk Associate

    3 days ago

    Stellenbosch, Western Cape, South Africa Edge Personnel Full time

    Hotel Receptionist Job DescriptionWe are seeking a highly skilled and enthusiastic Hotel Receptionist to join our team at Edge Personnel. As a Hotel Receptionist, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a warm and welcoming experience.Main Responsibilities:Ensure guests are acknowledged and...

  • Hostess - Seasonal (Hoseki Restaurant)

    2 weeks ago

    Stellenbosch, Western Cape, South Africa Delaire (Pty) Ltd Full time

    Hostess Opportunity at Delaire (Pty) LtdWe are seeking a skilled and friendly Hostess to join our team at Delaire (Pty) Ltd. As a Hostess, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and a pleasant dining experience.Key Responsibilities:Welcome guests to the venue and ensure a...

  • Hostess - Seasonal (Hoseki Restaurant) - Hospitality Professional

    3 weeks ago

    Stellenbosch, Western Cape, South Africa Delaire (Pty) Ltd Full time

    Job Summary:Delaire (Pty) Ltd is seeking a highly skilled and experienced Hostess to join our team on a fixed-term contract. As the first point of contact for our guests, you will be responsible for providing exceptional customer service and creating a pleasant dining experience.Key Responsibilities:Guest Welcome and Service: Welcome guests to the venue,...

  • Duty Manager

    4 days ago

    Stellenbosch, Western Cape, South Africa Headspace Global Full time

    {"title": "Duty Manager", "description": "Seamless Guest ExperienceR19 000 - R23 000 CTCAs a Duty Manager at Headspace Global, you will be responsible for ensuring that our guests receive exceptional service from arrival to departure, aligning with our policies and procedures.Main Requirements:Grade 12 plus diploma/certificate in Hospitality...

  • Duty Manager

    1 week ago

    Stellenbosch, Western Cape, South Africa Headspace Global Full time

    Unlock a Seamless Guest Experience as a Duty ManagerR19 000 - R23 000 CTCAs a Duty Manager at Headspace Global, you will be responsible for ensuring that every guest's experience is nothing short of exceptional, from arrival to departure. You will be the face of our hospitality, embodying our commitment to excellence and attention to detail.Main...

  • Duty Manager

    21 hours ago

    Stellenbosch, Western Cape, South Africa Delaire (Pty) Ltd Full time

    Main Responsibilities:The successful candidate will be responsible for ensuring that the guest experience from arrival to departure is seamless in accordance with all policies and procedures set by Delaire Graff Lodges & Spa.Key responsibilities include:Ensuring the highest standards are maintained in guest service, cleanliness, and maintenance...

Service Desk Agent

4 months ago

Stellenbosch, Western Cape, South Africa Experian Full time

Company Description
Experian unlocks the power of data to create opportunities for consumers, businesses and society.

At life's big moments - from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers - we empower consumers and our clients to manage their data with confidence so they can maximize every opportunity.

We gather, analyze and process data in ways others can't.

We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime.

For more than 125 years, we've helped consumers and clients prosper, and economies and communities flourish - and we're not done.

Our people in 32 countries believe the possibilities for you, and our world, are growing. We're investing in new technologies, talented people and innovation so we can help create a better tomorrow.

Job Description Why this role is critical to us**- To provide the service support to all Africa internal and external client. To effectively and accurately log all reported client queries into ticket management software (SNOW) and work with the various resolver groups to provide effective resolution to clients. Monitor and following up on the Service Management processes, working closely with the Service Management team to create and review Service Level Agreements that support the services provided to the Experian clients.

What you'll be doing
Service Support

  • Provide first point of contact for internal and external clients.
  • Alignment to EMEA Customer Service Management service desk standards and metrics agreed
  • Participate in the Service Support Process which involves
  • Analysing reported queries
  • Identify corrective actions
  • Logging of cases and incidents
  • Resolve and/or route to relevant resolver groups
  • Liase with resolver groups to ensure regular feedback to clients on progress depending on agreed SLA
  • Escalation and reporting on said cases (if and when required)
  • Confirming with client(s) on the satisfaction of resolution
  • Closure of ticket
  • Ensure all services are delivered within the agreed service levels and performance standards.
  • Ensure all operational checks are completed & issues are communicated appropriately.
Client Reporting

  • Obtain client feedback on reports content.

Service Management:

  • To assist the service manager as required in the creation, implementation, management and review of appropriate SLA's and OLA's for both internal and external clients in line with the CSDA Support strategy. Ensuring that the support model is adhered to at all times with appropriate escalation of requests outside of that model. Implementing and creation of appropriate MI to show performance of SLA and OLA's.
Building and Managing Relationships

  • To build strong working relationships with all stakeholders. Being a trusted Experian contact being able to see and represent the clients view within Experian. Following through to completion client requests.

Qualifications What is required**- Matric/ Grade 1- MS Office suite essential

  • 23 years' Service Desk experience
  • 23 years Customer Service experience
  • ITIL Foundation Certification
  • 23 years previous knowledge working on ticket logging system

Additional Information What you'll need to bring to the party**- Strong Customer focus

  • Attention To Detail
  • Strong verbal communication
  • Strong written communication
  • Good understanding of maintaining SLA's and OLA's
  • Good understanding of Service Desk processes
  • Ability to work within a team
  • Ability to generate client's reports
  • Ownership
  • Time Management
Additional Information

This is an in-office role, applicants must reside in Stellenbosch or in the surrounding area.
Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here