Claims Administrator

2 weeks ago


Kempton Park, Gauteng, South Africa Seabourne Logistics Full time
Job description

  • Maintain an open and productive relationship with the company's Insurers, Freight Guard, colleagues, and other service providers.
  • Deal and manage all Freight Guard claims based on the company's policies as well as develop a clear standard protocol framework for claims lodged.
  • Deal and manage Insurance claims based on the company's policies as well as develop a clear standard protocol framework for claims lodged.
  • Plan, Organise, and Implement insurance activities assigned to you.
  • Prepare necessary documents for Finance to proceed with claim settlement to the clients of the company.
  • Up to date record keeping of all salvaged material returned to the company through Insurance and Freight Guard claims that have been processed.
  • Gathering of additional required information from all business units and the companies Risk Officer to aid with claims reviews
  • Follow up on current pending Insurance and Freight Guard claims and ensure such is settled in the prescribed time frame given.
  • Up to date record keeping of all insurance related documents in soft and hard copies as well as updating all data systems.
  • Handling of claims queries and provided feedback to Clients as well as other business units.
  • Actioning of recoveries where possible for financial loss incurred due to claims.
  • Perform other duties assigned to you by your direct manager.
Job specification

  • Ability to critically analyze processes to understand the control environment (including information technology, internal controls, and risk management related aspects), and the interdependencies linked to this.
  • Ability to identify Insurance risks and controls in business processes.
  • Experience using data analytics (DA) when performing process analysis with the ability to draw appropriate conclusions from data analysis.
  • Experience analyzing the root cause of process inadequacies and efficiencies.
  • Proven experiences in solution design and implementation of solutions.
  • Provide clear and sufficient audit evidence to support recommendations.
  • Stake holder management with junior as well as senior colleagues.
  • Experience working in a multidisciplinary team
  • Strong Administrative and Communication skills
Attention to detail with the ability to work in a high-pressure environment

Job Type:
Temporary
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