Administrator: Branch Europcar o R Tambo Airport
2 weeks ago
Strong organising and administration skills are necessary for this role, as well as a high respect for the time lines affecting the role and a team player attitude.
This position is an ideal opportunity to deepen your understanding of the car rental business within a fast-paced, exciting industry.
Position Overview:
Complete ownership of the branch administration with the aim of supporting the customer service delivery, and effective administration, monitoring and management of branch operations.
Specific Role Responsibilities:
Job Outputs:
- Primarily assist the manager with specific duties including but not limited to overdue rentals.
- Pull daily reports requested by manager, following up on areas where gaps exist or feedback is required.
- Ensure the branch is Compliant and clear all Compliance reports and deadlines timeously
- Pull daily, weekly & monthly reports and compile stats as required by the manager.
- Compile monthly reports on cash account submissions, ensuring timely submission to customers where monies are due.
- Follow up on overdue rentals
- Close off all partial billings.
- Assist in answering of phone calls and other customer liaison duties.
- Receive and administer fuel recons if applicable.
- Maintain meticulous records for the branch.
- Assist with administration of claims and filing.
- Ensure scanning and indexing is done on a daily basis.
- Prepare and distribute minutes of meetings and other routine correspondence.
- Health and safety experience monthly reports to be done and cleared
- All other varied and general administrative duties not specified.
Qualifications and Experience:
Minimum Experience:
- 2 years of relevant administration experience in the industry.
Minimum Qualification:
- NQF Level 4 qualification (Grade 12 or equivalent)
Preferred Qualification:
- Secretarial or business administration qualification
Minimum Requirements:
- Valid unendorsed driver's license
- Computer literacy with high level of accuracy
Skills and Personal Attributes:
Competencies:
- Administration skills highly proficient
- Task/priority management skills
- Attention to Detail highly proficient
- Accuracy highly proficient
- Communication skills, including telephone skills
- Business Understanding
- Organising skills
- Able to communicate professionally at multiple levels when dealing with customers, superiors, colleagues and other stakeholders.
- Time management, including the ability to respond to and resolve queries and issues in minimum time.
- Problem solving
- Team player
- Negotiation skills
- Work under pressure
- Planning, control, and monitoring skills
Personal Attributes:
- Professional
- Friendly but firm
- Resilient
- Takes a logical/ systematic approach
- Able to work independently
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