![Marriott International](https://media.trabajo.org/img/noimg.jpg)
Event Service Expert
2 weeks ago
Job Category Food and Beverage & Culinary
Location Protea Hotel Midrand, 14th Street, Midrand, South Africa, South Africa VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
Meet group coordinator/host(ess) prior to functions, make introductions, and ensure that all arrangements are agreeable. Read and analyze banquet event order in order to gather guest information, determine proper set up, timeline, specific guest needs, buffets, action stations, etc. Respond to and try to fulfill any special banquet event arrangements. Follow up on special banquet event arrangements to ensure compliance.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
Safety and Security
- Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
- Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
- Maintain awareness of undesirable persons on property premises.
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.
- Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Follow company and department policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.
- Address guests' service needs in a professional, positive, and timely manner.
- Assist other employees to ensure proper coverage and prompt guest service.
- Thank guests with genuine appreciation and provide a fond farewell.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Speak to guests and co-workers using clear, appropriate and professional language.
- Talk with and listen to other employees to effectively exchange information.
- Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
- Provide assistance to coworkers, ensuring they understand their tasks.
- Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
- Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
- Support all co-workers and treat them with dignity and respect.
- Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
- Partner with and assist others to promote an environment of teamwork and achieve common goals.
- Develop and maintain positive and productive working relationships with other employees and departments.
- Comply with quality assurance expectations and standards.
- Notify management of maintenance repairs issues.
- Assist your and other departments when needed to ensure optimum service to guests.
- Communicate with guests, other employees, or departments to ensure guest needs are met.
- Read and visually verify information in a variety of formats (e.g., small print).
- Visually inspect tools, equipment, or machines (e.g., to identify defects).
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
- Move through narrow, confined, or elevated spaces.
- Move over sloping, uneven, or slippery surfaces.
- Move up and down stairs and/or service ramps.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Decision-Making
- Learning
- Problem Solving
- Computer Skills
- Interpersonal Skills
- Team Work
- Customer Service Orientation
- Diversity Relations
- Communication
- Listening
- English Language Proficiency
- Applied Reading
- Telephone Etiquette Skills
- Writing
- Integrity
- Positive Demeanor
- Presentation
- Dependability
- Stress Tolerance
- Adaptability/Flexibility
- Initiative
- Safety Orientation
- Multi-Tasking
- Time Management
- Detail Orientation
- Planning and Organizing
High school diploma/G.E.D. equivalent
Related Work Experience
At least 1 year of related work experience
Supervisory Experience
No supervisory experience is required
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Protea Hotels by Marriott is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the 'Coolest Hotel Brand in South Africa', join the Protea Hotels by Marriott team today In joining Protea Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.
-
Food and Beverage Service Expert
2 weeks ago
Midrand, Gauteng, South Africa Marriott International, Inc Full timeJob Number Job Category Food and Beverage & CulinaryLocation Protea Hotel Midrand, 14th Street, Midrand, South Africa, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build...
-
Security Events Manager
2 weeks ago
Midrand, Gauteng, South Africa Tsebo Group Full timeAbout Us:We are looking to recruit a Events Manager to Coordinate and Manage all internal & external client events in order to ensure maximum customer satisfaction in accordance with the workplace management services within the Master Service Agreement. The incubent will build effective relationships with client's employees, partners, visitors and service...
-
Marketing & Events Coordinator
2 weeks ago
Midrand, Gauteng, South Africa Kagiso Media Full timeWe are seeking an experienced Marketing and Events Coordinator to manage and provide implementation expertise to all small to medium scale Jacaranda FM events and on-air campaigns.RESPONSIBILITIES:Marketing administration Updating of the marketing departments promotions and events Calander. Ordering of corporate gifting and working with suppliers to ensure...
-
Food & Beverage Service Expert (Waiter) - Protea
2 weeks ago
Midrand, Gauteng, South Africa Marriott International, Inc Full timeJob Number Job Category Food and Beverage & CulinaryLocation Protea Hotel Midrand, 14th Street, Midrand, South Africa, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Serve food courses and alcoholic beverages to guests. Set tables according to type of event and service standards. Answer questions on...
-
Sales Executive: Events, Conferencing
2 weeks ago
Midrand, Gauteng, South Africa Scholtz Partners International (Pty) Ltd Full timeBrief description of the vacancy:Our client is looking for a Sales Executive with an existing database of Corporate, High end, Hospitality and CelebrityClients. The Role of the Sales Executive will be to establish new relationships and grow existing clientele.database of, Hotels, Airports and Corporates.2Company specializing in conferencing, executive...
-
Training Academy Administrator
2 weeks ago
Midrand, Gauteng, South Africa Independent HR Consultant Full timeTraining Academy AdministratorMy client in the Medical Legal Administration industry is looking for a Training Academy AdministratorTheir services include expert development, attorney and expert forums, medical legal report checks, and professional typists' up skilling and development.My client is ideally looking for individuals that have the following...
-
Training Academy Administrator
2 weeks ago
Midrand, Gauteng, South Africa Independent HR Consultant Full timeTraining Academy AdministratorMy client in the Medical Legal Administration industry is looking for a Training Academy AdministratorTheir services include expert development, attorney and expert forums, medical legal report checks, and professional typists' up skilling and development.My client is ideally looking for individuals that have the following...
-
Manager : Warranty & Motorplan (Expert)
2 weeks ago
Midrand, Gauteng, South Africa Full Circle Resourcing Full timeOur client requires the services of a Manager: Warranty and Motorplan (Expert)- Amazing brand with cutting edge technology:Excellent teams in Global team collaboration:- High work-life balance with Flexible hours:Agile working environmentPOSITION:Contract until February 2024COMMENCEMENT:As soon as possibleQUALIFICATIONS/EXPERIENCE South African...
-
Midrand, Gauteng, South Africa Scholtz Partners International Full timeBrief description of the vacancy:Our client is seeking a Sales Executive with a strong network of Corporate, High-end, Hospitality, and Celebrity Clients. The Sales Executive will focus on building new partnerships and expanding current clientele, particularly in the Hospitality, Events Management, Travel, and Corporate Transport sectors.We specialize in...
-
Practice Lead: Digital Services
2 weeks ago
Midrand, Gauteng, South Africa Nexio Full timeROLE RESPONSIBILITIESTo define, evolve and execute the Digital Services solution portfolio to deliver value for our customers and revenue and profits for the business. Will be responsible for ensuring the profitability of the Digital Services area, across verticals throughout Nexio. Will define the overall execution of strategy and definition of the action...
-
Midrand, Gauteng, South Africa Scholtz Partners International Full timeJoin our team as a Sales Executive at a company specializing in conferencing, executive transport, and executive accommodation! Our client is searching for a Sales Executive with an established database of Corporate, High-end, Hospitality, and Celebrity Clients to establish new relationships and expand existing clientele. Candidates from a background in...
-
Midrand, Gauteng, South Africa Marriott International, Inc Full timeJob Number Job Category Food and Beverage & CulinaryLocation Protea Hotel Midrand, 14th Street, Midrand, South Africa, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Process all payment methods in accordance with Accounting procedures and policies. Follow property control audit standards and cash...
-
Executive Personal Assistant
2 weeks ago
Midrand, Gauteng, South Africa Kontak Recruitment SA Full timeMidrand, Gauteng - AdministrativeExecutive Personal Assistant (JB4057)Midrand, GautengR20 000 to R22 000 a month CTCPermanentA premier transportation service provider in multiple cities offering 24/7 door-to-door services for travellers is looking for a professional Executive Personal Assistant to join their Team. Their luxury vehicles and expert chauffeurs...
-
Event Operations Manager
2 weeks ago
Midrand, Gauteng, South Africa HotelJobs Full timeQualifications and experience:2 years + experience - Math and Business Skills - Computer Skills - Exceptional Customer service. ReferencesVenue Ops Completing management tool report daily Rosters, Shifting of FOH Staff and managers Beverage stock take Adhere to relevant OH&S It is your responsibility to read your manual and ensure that you understand the...
-
Head of Service Operations
2 weeks ago
Midrand, Gauteng, South Africa Siemens Energy Full timeAbout the roleLocation: Midrand - South AfricaDepartment: Controls & Digitalization (CD)Mode of Employment: permanentPosition Title: Head of Service OperationsA Snapshot of Your DayThe Lead Service Operations is responsible for leading and managing the service operations team, including spares, after-sales services, training portfolio, service projects, and...
-
Customer Tool Services- Learner
2 weeks ago
Midrand, Gauteng, South Africa HILTI Full timeWhat's the role?:The Tool Service Center Learner is part of the customer service team for Hilti South Africa and is responsible for offering an exceptional level of customer service and at all times, specifically focusing on queries and customer issues related to Hilti's tool repair service.This is an entry level job that prepares you for a future sales...
-
Specialist: Telecoms Support Services
2 weeks ago
Midrand, Gauteng, South Africa Vodafone Full timeRole purpose:Provide operational support to USSD, INS, LBS and MyVodacom environment.Provide input to solution architecture, strategy and design for the USSD, INS, MyVodacom, LBS environments.Provide input into product development and support of Telecoms Support Services.Ensure business continuity is in place for Telecoms Support Services.Capacity management...
-
Regional HR Services Management Specialist
2 weeks ago
Midrand, Gauteng, South Africa Siemens Energy Full timeRegional HR Services Management Specialist - Africa About the Role Location South Africa Gauteng Midrand Company Siemens Energy (Pty) Ltd Organization Regional Hubs Business Unit Africa Full / Part time Full-time Experience Level Experienced Professional A Snapshot of Your Day Working closely with the Regional HR Services Manager responsible for...
-
Business Partner-cloud
2 weeks ago
Midrand, Gauteng, South Africa Full Circle Resourcing Full timeOur client requires the services of a Software Engineer (Senior) Midrand/Menlyn/Rosslyn/Home Office rotation***- Amazing brand with innovative technology: Excellent teams in Global team collaboration:High work-life balance with Flexible hours:- Agile working environmentPOSITION:Until December 2026EXPERIENCE:6-8 Years related working...
-
Senior Specialist Value Added Services
2 weeks ago
Midrand, Gauteng, South Africa Vodafone Full time:When it comes to putting people first, we're number 1.The number 1 Top Employer in South Africa.Certified by the Top Employer Institute 2024.Role Purpose/Business Unit: Do you have a vision for how technology can empower businesses and individuals alike? If so, we have an exciting opportunity for you In this role you will be part of a team that will shape...