Customer Tool Services- Learner

2 weeks ago


Midrand, Gauteng, South Africa HILTI Full time

What's the role?:


The Tool Service Center Learner is part of the customer service team for Hilti South Africa and is responsible for offering an exceptional level of customer service and at all times, specifically focusing on queries and customer issues related to Hilti's tool repair service.

This is an entry level job that prepares you for a future sales career path with Hilti.

Who is Hilti?:

If you're new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service.


With over 30,000 people in more than 120 countries, which we're looking to expand, we're a great place for you to show us your worth, step up to new challenges and grow your career.


What does the role involve?:


In addition, you will be required to process all outbound calls to customers including the communication of warranty voidance cases and following up on customer complaints.


In this role, you will identify opportunities to add customers to the service agreement contracts to drive optimization of the repair process and provide service differentiation to our customers.

You will be the central point of contact for customers by interfacing with a wide range on internal stakeholders from different departments such as Sales, Logistics, Finance and Regional Process Experts.

This role will require you to use analytical skills to perform root cause analysis and develop proposals & solutions to enhance the customer experience.

Year upon year we are recognized as one of the top 'Great Place to Work' employers globally

What do we offer?:

You would be joining a company ranked as a Top Employer, making Hilti a great place to work.

We'll give you the necessary resources you need to excel in your role, including one-on-one coaching, and a complete support network to help you day to day.

We'll offer you opportunities to move around the business - to work abroad, experience different job functions and tackle different markets.

Hilti will put their trust in you, giving you ample opportunity and freedom to grow and develop.

What we want in return is someone who will not only go the extra mile, but also be the right culture fit, someone who will embrace change, and someone with the talent to move the business forward in their field of work.

Additionally, we offer you a competitive salary as part of our employee value proposition.

What you need is:

  • Matric
  • Strong computer literacy
  • Excellent interpersonal and negotiation skills
  • Strong communications skills with proficiency in English written and verbal
  • High commitment to customer satisfaction
  • Strong analytical and problemsolving skills
  • Selfmotivated, highly energetic, outgoing character
  • Willingness and ambition to develop and explore different areas of the business

Why you should apply:

Year upon year we are recognized as one of the top 'Great Place to Work' employers globally. And when you meet us you'll understand why.

We have a diverse team of different backgrounds and experiences - success at Hilti is down to teamwork and ability.

Job advert closing date: 20 March 2023

  • Midrand, Gauteng, South Africa Fidelity Services Group Full time

    Vacancy: Customer Service Agent - 6 Month ContractRegion: MidrandReporting to: Contact Centre Manager InlandJob Description MAIN PURPOSE OF JOB:To provide superior service to internal and external customers via all contact channels and all media. Ensure the Service Level KPI's is achieved at all timesQUALIFICATION & EXPERIENCE: Matric or relevant...


  • Midrand, Gauteng, South Africa Full Circle Resourcing Full time

    Our client requires the services of a Software Engineer (Advanced) - Midrand/Menlyn/Rosslyn/Home Office Rotation- Amazing brand with cutting edge technology:Excellent teams in Global team collaboration:- High work-life balance with Flexible hours:Agile working environmentPOSITION:Contract until December 2025COMMENCEMENT:As soon as...


  • Midrand, Gauteng, South Africa Siemens Full time

    Job Title / Role:Customer Services Professional***Organization:Lead Country South Africa (Customer Business Centre)**Location: Midrand, South AfricaReporting Manager: Customer Services Professional SupervisorThe BusinessSiemens is a global powerhouse in diversified engineering providing products, systems and solutions across the Electrification, Automation...


  • Midrand, Gauteng, South Africa Legendary Budget Solutions Full time

    We are a registered and reputable insurance marketing company offering unique and affordable financial products / services on behalf of big insurance companies. We are giving an opportunity to hardworking Individuals to join our marketing team and become Independent Field Sales Agents, marketing Long Term Insurance Policies (Funeral Policies).We need South...


  • Midrand, Gauteng, South Africa Siemens Healthcare Proprietary Limited Full time

    Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your...


  • Midrand, Gauteng, South Africa Fidelity Services Group Full time

    MAIN PURPOSE OF JOB:To provide superior service to internal and external customers via all contact channels and all media. Ensure the Service Level KPI's is achieved at all times.QUALIFICATION & EXPERIENCE: Matric or relevant qualification Customer Service experience in a Call Centre environment would be advantageous Computer literacy essential (MS Word,...


  • Midrand, Gauteng, South Africa Fidelity Services Group Full time

    (Customer Contact Centre) Fidelity ADT - Outbound Customer Service Retention Agent Level 2Reporting to: Customer Service Retention SupervisorMinimum Qualifications and Experience: Matric A minimum of 2 years customer service experience. At least 1 to 2 years' experience within a contact center, of which client retention experience would be Continuous...


  • Midrand, Gauteng, South Africa Jordan HR Full time

    ESSENTIAL SKILLS REQUIREMENTS: Experience in operation of Linux and/or Windows Systems Experience in Windows Client OS, GPO and device control Experience with security standards and their implementation Experience with Security solutions (OnPrem/Cloud) Experience with Endpoint Detection and Response solutions (OnPrem/Cloud) Experience with Advance Threat...


  • Midrand, Gauteng, South Africa Digital Care South Africa Full time

    Customer Service Consultant Job DescriptionWe are looking for an energetic, well-spoken customer service consultant to join our team and answer questions and requests from our customers.This is a fixed term contract position for 6 monthsCustomer Service Consultant Responsibilities: Listening to customer concerns and providing information, answers, or...


  • Midrand, Gauteng, South Africa Manicaa Online Full time

    We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.Customer...


  • Midrand, Gauteng, South Africa Stag Retail Full time

    Baka Furniture is hiring a Customer Service Representative to handle customer inquiries and orders, provide after-sales support, and maintain customer satisfaction.


  • Midrand, Gauteng, South Africa Placements 4 all Full time

    Customer Services Supervisor, R31K, Midrand,Matric,SysAid, By design, NetSuite and Mitel and adv.Supervisory experience - staff management, disciplinaries, performance management, General Queries, Manage and process credits, distribution management - hot list, delays, Customer Feedback, reports, Call Statistic reports, courier/logistics/warehouse customer...


  • Midrand, Gauteng, South Africa Bosch Full time

    Job Title:Business Administration and Marketing Management TraineeWelcome to our team at Bosch South Africa (Pty) Ltd! We are excited to offer you the opportunity to grow your skills and knowledge in various areas:SAP role set upSAP transaction overviewTeams file set upCustomer overviewBasics of Excel (e.g., V lookup)Credit Working trainingDebit...

  • Customer Service Lead

    2 weeks ago


    Midrand, Gauteng, South Africa People Dimension Full time

    Duties & ResponsibilitiesHandle walk in customer escalationServe as an intermediary between the customer service team and repair techniciansDesired Experience & QualificationWorking experience in the service industryTechnical background (Advantageous)IT qualification (Advantageous)Package & RemunerationR pm


  • Midrand, Gauteng, South Africa Bosch Group Full time

    Company DescriptionDo you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch SAP role set up SAP transaction overview Teams file set up...


  • Midrand, Gauteng, South Africa Evonik Full time

    What we offerExplore a world of opportunities with us. Look ahead with us and help shape innovative solutions to make our world more sustainable and life healthier, more vibrant and more comfortable. At Evonik, you have the chance to explore, thrive, and grow alongside 33,000 colleagues. Among attractive career paths and high-quality development programs, we...


  • Midrand, Gauteng, South Africa iSanqa Full time

    Our client requires the services of a Customer Service Consultant (Advanced) - MidrandAmazing brand with cutting edge technology Excellent teams in Global team collaboration High work-life balance with Flexible hours Agile working environmentPOSITION: Contract until May 2025COMMENCEMENT: As soon as possibleQUALIFICATIONS/EXPERIENCEMinimum of 3 years working...


  • Midrand, Gauteng, South Africa Freightmore Full time

    Minimum Requirements: 2 years of freight industry experience in a similar role Grade 12 or equivalent Sound geographical knowledge of Johannesburg Administration and organizational skills Problemsolving Reliable and trustworthy Must be a team player and adapt to change easily Parcel Perfect is advantageous Attention to detail and accuracy Excellent...


  • Midrand, Gauteng, South Africa Mediro ICT Full time

    WHAT WILL BE YOUR ROLE AND RESPONSIBILITIES?Customer complaint and query handling and Customer case management.Building and maintaining relationships with the dealer network.Ensuring correct escalation process internally and externally.WHICH QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE?Minimum of 3 years working experience within the Motor...


  • Midrand, Gauteng, South Africa Siemens Healthcare Proprietary Limited Full time

    Join us in pioneeringbreakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caringenvironment forms a global community that celebrates diversity andindividuality. We encourage you to step beyond your comfort zone, offeringresources and flexibility to foster your professional and personal growth, allwhile valuing your unique...