Security Events Manager
2 weeks ago
About Us:
We are looking to recruit a Events Manager to Coordinate and Manage all internal & external client events in order to ensure maximum customer satisfaction in accordance with the workplace management services within the Master Service Agreement.
The incubent will build effective relationships with client's employees, partners, visitors and service providers, this includes scheduling, facility booking, processing enquiries, quoting, liaising with internal and external clients prior to the event and ensuring the smooth running of events.
As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients
reduced costs, risk and complexities together with
increased quality, efficiency and productivity.
We specialise in
Catering,
Facilities Management,
Cleaning and Hygiene,
Pest Control,
Protection,
Energy,
Procurement,
Workspace Design,
Engineering, Remote Camps, and more.
Developing our people - the heart of Tsebo - is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients' needs.
DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.
Duties & Responsibilities:
- Managing and coordinate events and meetings for the Client
- Proactively review events brief and manage all events (evenings and weekend)
- Liaise with Clients Management and/or Events team regarding events / meeting requirements
- Adapt Process and Procedure documentation to suit Clients and Thorburn Security Solutions agreed standards.
- Manage, train and support Events employees as to ensure optimal efficiency within operation to provide superior Client service
- Ensure cost effective solutions are provided to the Client ensuring a sustainable business model for Thorburn Security Solutions
- Conduct client satisfaction surveys to ensure clients are satisfied with the products and services
- Follow up and folllow through on all escalated queries timeously to manage conflict
- Prepare weekly/monthly reporting within set timeframes for distributing to the relevant parties
- Adhere to the Safety, Health, Environmental and Quality (SHEQ) Management System's Policies & Procedures as applicable to this position
- Ensure Thorburn's ethical values are adhered to
Skills and Competencies:
- Computer Litracy (Ms Office Suite, MS Word, Powerpoint, Excel)
- Skilled in Project Management in Events.
- Knowledge and understanding of contractual terminology and deliverables
- Hospitality and customer centric focus
- Excellent communication and report witting skills
- Negotiation ability
- Problemsolving and Analytical Skills
- Team player with Leadership skills
Qualifications:
- Grade 12 (nonnegotiable)
- BSc/BA in PR, Marketing, Hospitality Management or related field an advantage
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