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Manager : Warranty & Motorplan (Expert)
2 weeks ago
Manager: Warranty and Motorplan (Expert)
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Amazing brand with cutting edge technology:
Excellent teams in Global team collaboration:
High work-life balance with Flexible hours:
Agile working environment
POSITION:
Contract until February 2024
COMMENCEMENT:
As soon as possible
QUALIFICATIONS/EXPERIENCE
- South African citizens/residents are preferred.
- Matric, business administration in the motor industry.
ESSENTIAL SKILLS
- Outlook, PowerPoint, Excel, Organisational skills, Diary management, Communication Skills, Business Writing Skills
ADVANTAGEOUS SKILLS
- Ability to communicate and interact across all organisational levels (internal and retailer level).
- Flexibility by taking on ad hoc tasks.
- Diligent and disciplined.
- Operating independently and on own initiative within the field of responsibility.
- Pleasant, approachable disposition.
- Organising (is able to maintain a task list and make regular follow ups to ensure the tasks are completed on time).
- Business writing skills in general business correspondence
ROLE:
- Accountable for the assessment and processing of Warranty & Motorplan claims submitted by the dealer network in an assigned region.
- Accountable for the assessment and processing of authorisation request submitted on a daily basis in an assigned region.
- Accountable for the assessment and processing of queries submitted on the Dealer Ticketing System a daily basis in an assigned region.
- Ensure effective support and communication is maintained to the Aftersales management team in an assigned region.
- Panned retailer visits with an agenda and follow up points.
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