Administrator: Branch Europcar Cape Town City

2 weeks ago

Cape Town, Western Cape, South Africa Motus Corporation Full time
Europcar at the Cape Town City Branch has an opportunity available for a Branch Administrator.

Strong organising and administration skills are necessary for this role, as well as a high respect for the time lines affecting the role and a team player attitude.

This position is an ideal opportunity to deepen your understanding of the car rental business within a fast-paced, exciting industry.


Position Overview:


Complete ownership of the branch administration with the aim of supporting the customer service delivery, and effective administration, monitoring and management of branch operations.


Specific Role Responsibilities:

Job Outputs:

  • Primarily assist the manager with specific duties including but not limited to overdue rentals.
  • Pull daily reports requested by manager, following up on areas where gaps exist or feedback is required.
  • Ensure the branch is Compliant and clear all Compliance reports and deadlines timeously
  • Pull daily, weekly & monthly reports and compile stats as required by the manager.
  • Compile monthly reports on cash account submissions, ensuring timely submission to customers where monies are due.
  • Follow up on overdue rentals
  • Close off all partial billings.
  • Assist in answering of phone calls and other customer liaison duties.
  • Receive and administer fuel recons if applicable.
  • Maintain meticulous records for the branch.
  • Assist with administration of claims and filing.
  • Ensure scanning and indexing is done on a daily basis.
  • Prepare and distribute minutes of meetings and other routine correspondence.
  • Health and safety experience monthly reports to be done and cleared
  • All other varied and general administrative duties not specified.

Qualifications and Experience:

Minimum Experience:

  • 2 years of relevant administration experience in the industry.

Minimum Qualification:

  • NQF Level 4 qualification (Grade 12 or equivalent)

Preferred Qualification:

  • Secretarial or business administration qualification

Minimum Requirements:

  • Valid unendorsed driver's license
  • Computer literacy with high level of accuracy

Skills and Personal Attributes:

Competencies:

  • Administration skills highly proficient
  • Task/priority management skills
  • Attention to Detail highly proficient
  • Accuracy highly proficient
  • Communication skills, including telephone skills
  • Business Understanding
  • Organising skills
  • Able to communicate professionally at multiple levels when dealing with customers, superiors, colleagues and other stakeholders.
  • Time management, including the ability to respond to and resolve queries and issues in minimum time.
  • Problem solving
  • Team player
  • Negotiation skills
  • Work under pressure
  • Planning, control, and monitoring skills

Personal Attributes:

  • Professional
  • Friendly but firm
  • Resilient
  • Takes a logical/ systematic approach
  • Able to work independently

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