Service Administrator

2 weeks ago


Durban, KwaZulu-Natal, South Africa GEA Group Full time

Service Administrator & Coordinator:


GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries.

Approximately 18,000 employees in more than 60 countries contribute significantly to GEA's success - come and join them We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.

Why join GEA

Job information

Reference Number

JR

Job function
Service

Position type
Full time

Site
2 Macarange Close, Mahogany Ridge Westmead Durban 3601

  • Your responsibilities and tasks:
Processing Service Calls

  • Ensure WIP is up to date only actual WIP on your name.
  • Open Service call numbers for Breakdowns, Planned Work and Day to day.
  • Load lines and create picking lists.
  • Follow up on spares delivery.
  • Keep Service Supervisor & client up to date with spares deliveries.
  • Check spares with FSE.
  • Liaise with Service Supervisor and assist in planning work schedule and inform clients.
  • Liaise with Service Supervisor and arrange for subcontractors to go to site.
  • Load labour costs (Wage uploads)
  • Liaise with Service Supervisor's and FSE's, if the job has been completed and if additional spares are required.
  • Ensure all costs are on the call.
  • Cost call / Ensure that correct Margin is obtained.
  • Forward all supporting documents to Service Supervisors / Heads of Service and ensure transaction service call is signed off.
  • Create proforma and have it signed off and forward to customer.
  • Invoice when Order Number is received from customer.
  • Change to Close Status
  • Depending on call type
  • Create batch and ensure that Batch is received timeously.
  • Upload all supporting documents to Service Team's Folder

Debtors:

  • Assist Debtors Department with following up of overdue accounts.
  • Resolving queries on accounts where necessary in conjunction with Debtors Controller.
  • Manage Relationship with Finance and Customer

Your profile and qualifications:

  • Be Computer literate, experienced in MS Excel, Word and Outlook.
  • A good working knowledge of the business / service administration processes, excellent communication skills (both verbally and writing) and an understanding of the service business.
  • Must have a valid driver's license.

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