Service Administrator
2 weeks ago
PURPOSE OF THE POSITION
To effectively record customer calls and timeous response to customer queries. Accurate completion of job cards, costing and closing thereof.
KEY RESPONSIBILITIES
- Ensure all S
ervice calls are attended to and accurately logged. - Ensure
job cards are opened for all customer calls. - Accurate capturing and
completion of all job cards, system and manual. - Continuous follow up on open job cards and obtaining of outstanding information.
- Ensure spares is transferred to correct technician for costing.
- Ensure warranty equipment is clearly marked and credit is passed where required.
- Ensure
Technician hours, labour rates and travelling time is accurately recorded. - Accurate and timeous completion of al
l Work Estimates. - Constant follow up on work estimates and follow through.
- Ensure that spares are available for repairs. Timeous ordering of spares and follow up on outstanding orders.
- Any reports as and when required.
- Managing of Technicians and Service schedule
MINIMUM REQUIREMENTS:
- Excellent communication skills, both oral and written.
- Computer literate in office programs, working knowledge of spreadsheets.
- Syspro experience
- Good planning and organizing skills.
- Team orientated.
- Ability to function under pressure.
- Attention to detail.
Salary:
R17,000.00 per month
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