Technical Service Coordinator
2 weeks ago
1.
JOB PURPOSE
Administration of all Admin in service and maintenance department
2.
Key performance areas
Machine uptime
- Ensure technicians are sensitized to SLA status
- Site assessments and machine QC as well as reporting on Quality of workmanship
- Maintaining and tracking assets, its maintenance and state.
- Upkeep of System data relating to service and maintenance, planning and processing of job cards, breakdowns and service bulletins.
- Maintain and update NOSA documentation
- Maintain and update Technician documentation
- Transacting and control of maintenance stock.
- Attendance Register Control and Administration.
- CSI
- Query management
- Requisitions
- Supplier communication
3.
ORGANISATIONAL STRUCTURE
Operational
4.
DECISION MAKING AUTHORITY
Field service resource allocation
5.
PROFILE TRAIT GUIDELINE (as per DISC)
JOB DESCRIPTION
The Service and Maintenance Coordinator is responsible for the following:
AREA / TYPE
Responsibilities
Machine Availability
- Ensure technicians are updated in terms of SLA status and assist with planning to avoid SLA breach.
- Site assessments and machine QC as well as reporting on Quality of workmanship
- Update comments on breakdowns at least every day.
- Filing of machine documentation and attaching to system.
- Counter updates
- Monitor and correct maintenance cycle problems.
- Merge Maintenance Projects.
- Plan Job cards.
- Distribute Job card data.
- Record Items, hours, counter and requisitions per job card.
- Update job card status.
- Initiate and process Requisitions and PO's based requirement.
- Scan and attach service documents to system (Load Test etc.)
- Reporting (Internal) as designated.
- Initiate and follow up on Exchange (Rental) tasks.
- Book and confirm S&T for technicians if applicable.
- Maintain and update NOSA documentation
- Maintain and update Technician documentation
- Order spares as per minimum stock levels.
- Receiving of all spares and relevant documentation.
- Monthly stock-take administration.
- Ordering and Issue of PPE
- Administration of attendance registers
- Administration of Monthly O/T Sheets
- Fuel card reconciliation
- Standby after hours
- Query Management
- Net promoter score
- Communicate PO Numbers with Suppliers.
- Follow up urgent orders and payment.
- Filing of procurement function documentation.
6.
SKILLS REQUIRED - SPECIFIC
6.1
SKILLS
KPA
Skill
Administration
- Matric / Grade 12
- Technical Qualification (Millwright)
- Computer Literacy (MS Office)
- Filing and Retrieving
6.2
INTERNAL COMPETENCIES
Competency
Level
AX Basic Training
Do
Customer Satisfaction, Communication and Telephonic Selling
Do
AX Procurement (User)
Do
Machine Familiarization
Do
AX Service and Maintenance
Do
Technical training and understanding of MEWP equipment
Do
6.3
WORK EXPERIENCE REQUIRED
Job
Functional experience
Years
Administrator
Senior Supervisory skills
2
Working on a procurement system
2
Ordering of spares
1
Exposed to technical environment
Computer - Microsoft
2
Customer Service
Customer facing position or customer service and query management
2
Job Types:
Full-time, Permanent
Ability to commute/relocate:
- Germiston, Gauteng: Reliably commute or planning to relocate before starting work (required)
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