Client Services Administrator

2 weeks ago

Durban, KwaZulu-Natal, South Africa Nedbank Full time

Job Classification

  • Job Family
  • Administration, Operations and Facilities


 Career Stream
  • Administration, Transactional Processing and Production
  • Leadership Pipeline
  • Manage Self: Technical
  • FAIS Affected
    Job Purpose
  • To provide quality and accurate business administrative support services to internal and external stakeholders enabling Nedbank to achieve its business goals.

Responsibilities:

  • Action stakeholder requests by capturing and processing the administration request on the relevant system.
  • Action vendor invoice payments by capturing and processing the data on the relevant system.
  • Perform reconciliations from Supplier invoice and general leadger accounts by comapring with the supporting documents and Management Information Systems (MIS).
  • Contribute to revenue increase by driving the submitted sales to completion.
  • Compile a catalogue of services by allocating costs per product.
  • Ensure recovery of costs for services rendered by maintaining and monitoring the transfer pricing system.
  • Ensure delivery of value for services rendered by utilising product MIS as input into vendor engagement meetings for the purpose of driving down costs.
  • Monitor departmental financial performance by analysing actual to budget variances.
  • Minimise financial and reputational risk by ensuring accuracy of processing activities.
  • Minimise operational costs by avoiding unnecessary expenditure.
  • Provide feedback to internal and external stakeholders by generating and making available relevant reports and MIS.
  • Meet and exceed internal and external client needs by timeously responding to queries and actioning the request within the Service Level Agreement (SLA)
  • Ensure to follow through relevant tasks by monitoring and verifying the process flow till completion.
  • Ensure to verify and authenticate reports, data and transactions by physically extracting, generating and checking reports from the system.
  • Verify client information on systems in accordance with Nedbank policies and FICA rules.
  • Prepare trustee meeting packs and month end packs for management.
  • Maintain and update the administration files and legal documents by saving electronic files on server or physical secure repository.
  • Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
  • Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
  • Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
  • Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
  • Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
  • Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
  • Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

People Specification

  • Essential Qualifications
  • NQF Level
  • Matric / Grade 12 / National Senior Certificate


 Preferred Qualification
  • Diploma: Financial Management / Diploma in Business Administration
  • Essential Certifications
  • Preferred Certifications
  • Minimum Experience Level
  • Role specific

Technical / Professional Knowledge

  • Administrative procedures and systems
  • Banking knowledge
  • Banking procedures
  • Business terms and definitions
  • Data analysis
  • Relevant regulatory knowledge
  • Business writing skills
  • Product Knowledge
  • Relevant system knowledge
  • Governance, risk and controls


 Behavioural Competencies
  • Communication
  • Collaborating
  • Customer Focus
  • Initiating Action
  • Work Standards
  • Managing Work
- **_Please contact the Nedbank Recruiting Team at _

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