Service Administrator

2 weeks ago


Durban, KwaZulu-Natal, South Africa Volvo Group Full time
Transport is at the core of modern society.

Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.


What you will do:

The main purpose of the job is to ensure that all administration pertaining to the workshop process is dealt with efficiently.

Reporting:
This role will report to the Service Manager.

Job Objectives:

  • Warranty and Maintenance administration
  • Ensure that Warranty and Maintenance claims are submitted timeously in accordance with the warranty binder and maintenance procedures.
  • Ensure zero rejection rate.
  • Ensure parts are disposed of in accordance with directives and policies.
  • Ensure that all parts in the claim store is clearly marked according to relevant procedures.
  • Ensure the accuracy and backup of all relevant documentation including but not limited to job cards e.g. photos, protocols, defect reports, sublet invoices etc.
  • Ensure jobs are costed within VST parameters.
  • Make sure all sublet invoices are loaded on job cards and forwarded to finance for payment.
  • All job cards must be signed off by the Line Manager.


Opening and processing of job cards for repairs, maintenance and servicing- Ensure information on job card received from workshop include all relevant information e.g.

registration number, chassis number, kilometre reading etc.

  • Recording service type, e.g. basic, annual etc.
  • Record any other faults e.g. brake lights not working, vehicle overheating, etc
  • Transferring all relevant information onto job card on computer.
  • Carry out credit checks.
  • Ensure that job card is allocated to correct account i.e. customer, warranty, maintenance contract.
  • Ensure that job cards are signed by Driver/owner or relevant responsible person.


Outwork/sublet orders
  • Raising a sublet order.
  • Ensure outwork supplier submit quotation for work to be done.
  • Sublet order raised against the job (First copy to outlet supplier, second to costing file and third to the job card).
  • Copy of processed invoice and order to be attached to job card.
  • Closing of job cards (work in progress)
  • Ensure that daily WIP controls are in place and that regular follow ups are done with workshop team leaders to ensure continuous flow of process.
  • Ensure job card has been completed as required with all relevant information, i.e. date, work carried out, time started, time finished, total time worked, VST, cause of failure, etc.
  • Ensure that owner or relevant person sign acceptance of work and/or parts fitted.
  • Ensure job is signed off by relevant Technician, the Team Leader and the Service Manager before closure.

Qualification & Job Experience:

  • Matric / N3 or equivalent.
  • Computer Skills.
  • SAP/GDS Fusion.
  • Strong administrative background

Key Competencies:

  • Good administrative ability.
  • Attention to detail.
  • Work well under pressure.
  • Customer focused.
  • Good communication.
  • Administration skills.
  • Take Initiative.
  • Team player.
  • Quality orientated.
  • Stock control (Warranty).
  • Good time management.
  • Honesty and Integrity.
    Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer. We encourage people with disability to apply.

Last Application Date: 18 June 2024

Who we are and what we believe in
At
Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people - to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society.

At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead.

Join us, together we move the world we want to live in.
  • Service Administrator

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa GEA Group Full time

    Service Administrator & Coordinator:GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA's success - come and join them We offer interesting and challenging tasks, a positive working environment...


  • Durban, KwaZulu-Natal, South Africa 60 Degrees Full time

    Customer Services Administrator - DurbanThe opportunity that awaits you:Our client which is a leader in the manufacturing warehousing space. They are looking for a Customer Service Administrator to join their Admin team to handle several orders and tracking all incoming and existing orders. They are a team orientated type of company with a large scale of...


  • Durban, KwaZulu-Natal, South Africa Nedbank Full time

    Job Classification Job Family Administration, Operations and Facilities Career Stream Administration, Transactional Processing and Production Leadership Pipeline Manage Self: Technical FAIS AffectedJob Purpose To provide quality and accurate business administrative support services to internal and external stakeholders enabling Nedbank to achieve its...


  • Durban, KwaZulu-Natal, South Africa Service Solutions Full time

    Job Title: External Sales Representative - Durban Company: Join a reputable National Market leader in the service industry that is continuously growing. If you have over 3 years of experience in external sales and are looking to be part of a well-established company, then this opportunity is perfect for you.About the role:Servicing existing...


  • Durban, KwaZulu-Natal, South Africa Assupol Life Ltd. Full time

    To provide professional first line support to clients and sales supportRender client services Update client personal details and AIMS notes Provide correct and accurate advice to clients on products and services (TCF) Inform clients and update changes to their policy (TCF) Liaise with relevant departments to gather information to resolve clients' queries...


  • Durban, KwaZulu-Natal, South Africa Top Recruitment (Pty) Ltd Full time

    We are looking for a skilled Customer Services Administrator to join the team at the corporate offices of a leading manufacturing group in Mobeni.RESPONSIBILITES:Order processing and confirmationsPreparation of documentation like Proforma invoices and Sales Orders ReportsOrder tracking and book controlEnsuring timely dispatch of production ordersPreparing...


  • Durban, KwaZulu-Natal, South Africa Durpro Worforce Solutions Full time

    We have an exciting position for an experienced TES - Service delivery administrator based on our client's site in Isithebe. Previous TES experience is a pre-requisite for this position and the ability to deal with both employees and client queries.Minimum Job RequirementsMatric, a post matric qualification would be advantageous, but not essential. Strong...


  • Durban, KwaZulu-Natal, South Africa Township Of Muskoka Lakes Full time

    Administrative Coordinator- Corporate ServicesPermanent Full Time Position OverviewReporting to the Manager of Corporate Services, this position is responsible for assisting with Council agenda preparation, coordinating Council meetings and recording minutes. Other duties include assisting and supporting Senior Managers/ report writers with Council reports,...

  • Service Administrator

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Jev Job Solution (Pty) Ltd Full time

    PURPOSE OF THE POSITIONTo effectively record customer calls and timeous response to customer queries. Accurate completion of job cards, costing and closing thereof.KEY RESPONSIBILITIES Ensure all Service calls are attended to and accurately logged. Ensure job cards are opened for all customer calls. Accurate capturing and completion of all job cards, system...


  • Durban, KwaZulu-Natal, South Africa Fidelity Service Group Full time

    Purpose of the role:Reporting to the Regional Manager. The overall purpose of this position is to manage several Operations Managers in covering the following key areas, client liaison, HR /IR matters, fleet management, expenses control, Investigations and to ensure the posting of Security officers, that all site security requirements are adhered to and that...


  • Durban, KwaZulu-Natal, South Africa Service Solutions Full time

    Position: Branch ManagerCompany: Leader in LogisticsOur client, a leader in Logistics, is in need of a Branch Manager for their Durban branch. As the Branch Manager, you will be responsible for various tasks including:Running the branch efficiently and profitablyAchieving monthly budgets and profitsManaging staff and fleetMarketing and selling vehicle...

  • Security Manager

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Fidelity Service Group Full time

    The overall purpose of this position is to manage several Operations Managers in covering the following key areas, client liaison, HR /IR matters, fleet management, expenses control, Investigations and to ensure the posting of Security officers, that all site security requirements are adhered to and that the Client's needs are efficiently and professionally...

  • Service Administrator

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Jev Job Solution (Pty) Ltd Full time

    PURPOSE OF THE POSITIONTo effectively record customer calls and timeous response to customer queries. Accurate completion of job cards, costing and closing thereof.KEY RESPONSIBILITIES Ensure all Service calls are attended to and accurately logged. Ensure job cards are opened for all customer calls. Accurate capturing and completion of all job cards, system...


  • Durban, KwaZulu-Natal, South Africa Service Solutions Full time

    Our Client, a leader in Logistics is seeking to employ a Branch Manager at their Durban BranchDuties, but not limited to:Assume responsibility in running the branch efficiently and profitably Achieve monthly budgets and profitsManagement of staff and fleetMarketing and selling the rental of vehiclesProcessing of invoices and quotationsOpening of new...


  • Durban, KwaZulu-Natal, South Africa Service Solutions Full time

    Our Client, a leader in Logistics is seeking to employ a Branch Manager at their Durban Branch Duties, but not limited to:Assume responsibility in running the branch efficiently and profitably Achieve monthly budgets and profitsManagement of staff and fleetMarketing and selling the rental of vehiclesProcessing of invoices and quotationsOpening of new...


  • Durban, KwaZulu-Natal, South Africa The Hiring House Full time

    FORMAL EDUCATION MatricTECHNICAL/LEGAL CERTIFICATION Recognised Qualification as per the FSCA (Advantage) RE Registration as an Employee Representative (FSCA) CPD COB (Depending on DOFA)EXPERIENCE 2 Years Experience in the Insurance Industry; 1 Year Client Services 1 Years experience in: Category A, B, C and retail benefits (Advantage)


  • Durban, KwaZulu-Natal, South Africa Eazi Access Rental Full time

    1. JOB PURPOSEAdministration of all Admin in service and maintenance department2. Key performance areasMachine uptime Ensure technicians are sensitized to SLA status Site assessments and machine QC as well as reporting on Quality of workmanshipMaintenance Administration and Planning Maintaining and tracking assets, its maintenance and state. Upkeep of System...


  • Durban, KwaZulu-Natal, South Africa Eazi Access Rental Full time

    1. JOB PURPOSEAdministration of all Admin in service and maintenance department2. Key performance areasMachine uptime Ensure technicians are sensitized to SLA status Site assessments and machine QC as well as reporting on Quality of workmanshipMaintenance Administration and Planning Maintaining and tracking assets, its maintenance and state. Upkeep of System...

  • HR Administrator

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Expleo Full time

    Overview:Expleo is a trusted partner for end-to-end, integrated engineering, quality services and management consulting for digital transformation. We are a talent incubator. The time you spend at Expleo will turbo-charge your career, allowing you to work on complex technical challenges, enjoy opportunities to expand your skills and take part in inspiring,...


  • Durban, KwaZulu-Natal, South Africa Barloworld Equipment Full time

    Key Output Perform related administrative tasks to endtoend processes including record keeping, filing, data capturing and report writing. Accurately capture relevant data from external and internal customers Follow up with external and internal customers on incomplete data Resolve internal and external customer queries Accurately control relative endtoend...