Key Account Manager Public Sector

2 weeks ago

Johannesburg, Gauteng, South Africa Cepheid Full time
***: The Key Account Manager Public Sector will be responsible for Public Sector and HBDC sales in South Africa, Lesotho and Eswatini. They will take strategic leadership for market development and achieve sales targets. They should have the capability to work cross-functionally and be autonomous making good strategic decisions. Responsible for growth and expansion of direct sales and profit margins within assigned accounts and/or territory/region on products or services. Establishes professional relationships with key personnel in customer accounts. Meets assigned targets for profitable sales volume and margin dollars.

ESSENTIAL JOB RESPONSIBILITIES:

Achieve Sales and Growth targets for the RSA Public Sector market as agreed upon at the beginning of each year
Participate in all key meeting with the NHLS leadership, NGO Funders, Department of Health both Nationally and Provincially in order to position Cepheid products for utilization across all targeted disease entities
Develop and implement the sales strategy and marketing messages for assigned Key Accounts by reviewing the Cepheid strategy, undertaking customer analysis, determining the best approach per key account and finalizing for roll out with key accounts annually and as required
Develop the mid and long-term growth strategy for Public Sector by reviewing historical trends, identifying growth opportunities and preparing the strategies annually
Initiate and implement promotional activities by engaging with Marketing, providing inputs and designing activities, submitting for approval and implementing as required
Grow business by reviewing the existing business environment, identifying and exploring possible opportunities and implementing plans as required
Proactively respond to market changes by actively monitoring the market, tracking customer movements and developing trends that can be integrated into solutions and responses for Cepheid as required
Provide customer support (internal and external) by maintaining customer focus, undertaking specific needs analysis and determining specific customer requirements on an ongoing basis
Manage correct and effective brand awareness at customer sites and offices by reviewing customer requirements, identifying opportunities, sourcing appropriate materials and placing with customers as required
Provide customer service excellence by identifying and tracking key responsible contacts, providing ongoing liaison with customers through contact, interactions and communications and responding to customers within the local legal and regulatory framework as required
Liaise with Cepheid support functions and coordinate actions effectively to continuously improve the level of customer service excellence Cepheid provides
Report any customer complaints by receiving the complaint, identifying additional information as relevant and forwarding to the appropriate platform for resolution as required
Negotiate conference and advertising participation by receiving the options, identifying additional opportunities, negotiating with the key customer and finalizing the agreement cost and participation level for Cepheid as required

TRAINING RESPONSIBILITIES:
(REQUIRED)

Complete all assigned and required training satisfactorily and on time
Ensure your associates attend and complete all required trainings satisfactorily and on time.

MINIMUM REQUIREMENTS:

Education or Experience (in years):

Bachelor's degree with 5+ years of experience OR
Master's degree with 3+ years of experience
Medical background an advantage
Sales Key Account Management experience in Diagnostics or Device industries would be an advantage
Experience in Healthcare, existing relationship with NHLS and relevant post graduate qualification would be an advantage

Knowledge and skills:

Ability to work in a team environment and across an organization to drive results. Must be sensitive to multicultural environments.
Enthusiasm, strong interpersonal and motivational skills; scalable to future assignments.
Ability to work collaboratively across the organization including sales, service, technical support, marketing and business management functions

Excellent communication skills including verbal and written and presentation skills required, along with a strong financial and business acumen, flexibility and good judgement.

The statements in this description represent typical elements, criteria and general work performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills for this job.


When you join us, you'll also be joining Danaher's global organization, where 80,000 people wake up every day determined to help our customers win.

As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of simil

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