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Hotel Guest Relations

3 months ago

Stellenbosch, Western Cape, South Africa Seasoned recruitment Full time
Hotel Guest Relations

Please note this position you needed to have worked in a Hotel/ Guest House

Please note this position is in Stellenbosch so only Stellenbosch and surrounding areas.

We are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied.

In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you'll serve as a primary point of contact for our customers.

Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.

Responsibilities:

  • Review arrival lists to welcome guests
  • Attend to special guests (e.g. VIPs) and answer their inquiries
  • Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
  • Provide information about amenities, area and venues and promote services
  • Anticipate guest needs and build rapport with customers
  • Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
  • Address customer complaints and escalate to Guest Relations Manager when needed
  • Record information in the logbook daily
  • Ensure compliance with health and quality standards
Requirements and skills

  • Proven experience as a Guest Relations Officer
  • Familiarity with hospitality industry standards
  • Proficiency in English; knowledge of additional languages is a plus
  • Computer literacy
  • A customeroriented and professional attitude
  • An outgoing personality
  • Outstanding communication abilities
  • Excellent organizational and timemanagement skills
  • Diploma in Hospitality Management is preferred

Job Types:
Full-time, Permanent

Salary:
R15 000,00 per month

Application Question(s):

  • What is your notice period?
  • Where have you worked in a guest relations role?
  • What qualifications do you have?