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Hospitality Liaison
2 months ago
We are seeking a highly skilled and experienced Guest Relations Officer to join our team at MPRTC. As a key member of our hospitality team, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our guests.
Key Responsibilities- Develop and maintain strong relationships with guests, colleagues, and stakeholders to ensure a positive and memorable experience.
- Provide expert knowledge of our facilities, services, and amenities to guests, and make recommendations to enhance their stay.
- Manage guest complaints and concerns in a professional and courteous manner, ensuring prompt resolution and follow-up.
- Collaborate with other departments to ensure seamless communication and delivery of services.
- Stay up-to-date with industry trends, best practices, and regulatory requirements to maintain high standards of service excellence.
- Certificate or Diploma in Hospitality or a related field.
- Minimum of 23 years of experience in a similar role, with a proven track record of delivering exceptional customer service.
- Strong computer skills and excellent administrative abilities, with proficiency in Microsoft Office and other relevant software.
- Excellent interpersonal and communication skills, both written and verbal, with the ability to communicate effectively with guests, colleagues, and stakeholders.
- Strong customer service orientation and excellent people skills, with the ability to work effectively in a fast-paced environment.
- Ability to maintain professional relationships across all departments, cultures, and religions.
- Comfort in interacting with distinguished clientele, with a high level of discretion and confidentiality.
- Well-presented with a friendly, helpful, and outgoing demeanor, with a natural warmth and punctuality.
- Reliable transportation to and from work, with a valid driver's license.
As a valued member of our team, you will have access to a range of benefits, including competitive salary, comprehensive training and development opportunities, and a dynamic and supportive work environment.
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