Guest Relations Ambassador

2 months ago

Stellenbosch, Western Cape, South Africa Wild Dreams Hospitality Full time

Wild Dreams Hospitality is seeking a skilled Guest Relations Officer to join our team. The ideal candidate will possess a Hospitality Diploma and have proven experience in a similar role at a 5-star establishment. They will be responsible for delivering exceptional guest experiences, managing small teams, and maintaining high standards of SOP delivery. The successful candidate will be a flexible, hands-on, and motivated individual with excellent communication skills and a passion for providing outstanding service. If you are a results-driven professional with a strong work ethic and a commitment to excellence, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

* Provide exceptional guest experiences through proactive and personalized service
* Manage and coordinate guest activities and events
* Maintain high standards of SOP delivery and ensure seamless operations
* Lead and motivate small teams to achieve exceptional results
* Develop and implement strategies to improve guest satisfaction and loyalty
* Collaborate with other departments to ensure seamless guest experiences

Requirements:

* Hospitality Diploma (beneficial)
* Proven experience in a similar role at a 5-star establishment
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Strong leadership and team management skills
* Flexibility and adaptability in a dynamic environment

What We Offer:

* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance

If you are a motivated and results-driven professional with a passion for delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.

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