Networks - Second Level Support Engineer

2 weeks ago


Johannesburg, Gauteng, South Africa Seidor Full time
SEIDOR Networks is looking for a Second Level Support Engineer to join a growing team based in Johannesburg.

The Seidor Networks service desk is responsible for managing customer service levels by providing remote and occasional on-site support to meet SLA response and fix times.

As the second line of support, the candidate will be responsible for managing customer service levels by providing remote and occasional on-site support to meet SLA response and fix times.

He/she will also be accountable for customer satisfaction by achieving predetermined prescribed, measurable performance goals on a daily, weekly, and monthly basis.

In addition, a second level engineer will be responsible for the management of escalations from junior engineers or assisting with priority incidents handed over from the professional services department.

This is the perfect role for a self-motivated individual with a natural technical enquiring mind with industry-relevant experience and the ability to work in a process-driven environment.


Role Requirements:
Preferably tertiary qualification within IT or computer softwareMinimum 3-4 years industry-relevant work experienceMust be able to travel to and from the Woodmead office in Johannesburg to perform his/her daily dutiesMust have a valid drivers' license and own reliable vehicleMust be available to travel to customer sites for occasional calloutsThe position requires a mix of office-based and remote workingEssential Technical Knowledge and/or Experience: A+ / N+MCSE (Microsoft Certified Systems Engineer)

At least 2-years' Microsoft 365 technical work experienceUnderstanding of Public Cloud and at least 1-years' technical work experienceAt least 2-years working experience with any routing vendor equipment and/or softwareExperience and understanding with Layer-2 networking and VLAN'sExperience and understanding with Cyberoam, Sophos XG Firewalls or industry equivalentAdvanced Microsoft Windows Desktop Operating Systems experienceAdvanced Microsoft Office Suite experienceAdvanced Microsoft Windows Server Operating Systems experienceMicrosoft Active Directory and Group Policy experienceMicrosoft Hyper-V knowledge and experienceDHCP and DNS knowledge and experienceIntermediate understanding of:
Switching / VLAN'sRouting / NAT / Dynamic RoutingPacket flowEmail flow and MTA communicationUTM and Firewall appliancesWireless networksAdvantageous Certifications, Knowledge and Experience: ITIL FoundationSolarwinds N-AbleConnectWise ManageCCNA (Cisco Certified Network Administrator)

Basic scriptingMimecastcPanelSSL CertificatesApache / IIS knowledgeKey Responsibilities:
Complete onsite callouts for all incidents and tasks as neededPerform onsite maintenance tasks on occasionCommunicate telephonically and electronically with customers, vendors, and senior network engineers for escalationsManaging escalations from first level engineersTraining and coaching of first level engineersIdentify, troubleshoot, and resolve root causes of recurring incidentsEscalation of change requests to the professional services department, and assisting with high priority tickets where applicableMaintaining worklists within the Seidor Networks call logging system and meeting pre-defined daily, weekly, and monthly targetsLogging and updating of calls on a daily basisAbility to work in a team and independently, to deliver customer serviceAbility to prioritize, escalate and request assistance when needed in a timely mannerMust be open to learning new technologies and service delivery methodologiesPredefined technical certifications will need to be achieved in a predetermined timeframe

Key Attributes:
Strong verbal, telephonic and electronic communication skillsMust be a natural problem-solverResearch and analytical troubleshooting skillsTime management skillsPunctual and reliable
#J-18808-Ljbffr

  • Johannesburg, Gauteng, South Africa Level-Up Full time

    The role of Second Line Technical Support involves handling complex technical issues and inquiries from customers that demand extensive knowledge and expertise. This position works closely with first line support and technical teams to deliver effective solutions, ensuring customer satisfaction and the smooth operation of products and services.Key...

  • Network Engineer

    2 weeks ago


    Johannesburg, Gauteng, South Africa Level-Up Full time

    An innovative, vertically integrated connectivity service provider. Our client delivers high speed internet to residents of large residential buildings and multi-dwelling units in major metropolitan cities across South Africa so they too can experience the unlimited benefits of fibre-fast internet. Job Description: We are looking for a seasoned Network...

  • SEIDOR Networks

    2 weeks ago


    Johannesburg, Gauteng, South Africa Seidor Full time

    SEIDOR Networks is looking for a Second Level Support Engineer to join a growing team based in Johannesburg. The Seidor Networks service desk is responsible for managing customer service levels by providing remote and occasional on-site support to meet SLA response and fix times. As the second line of support, the candidate will be responsible for managing...


  • Johannesburg, Gauteng, South Africa NTT Full time

    NTT is a renowned global IT solutions and services organization that focuses on integrating people, data, and technology to shape a brighter and more sustainable future.In today's interconnected world, forming meaningful connections is paramount. By uniting skilled individuals, top-tier tech partners, and upcoming innovators, we assist our clients in...


  • Johannesburg, Gauteng, South Africa NTT Full time

    NTT is a renowned global IT solutions and services organization that focuses on integrating people, data, and technology to shape a brighter and more sustainable future.In today's interconnected world, forming meaningful connections is paramount. By uniting skilled individuals, top-tier tech partners, and upcoming innovators, we assist our clients in...

  • Network Engineer

    2 weeks ago


    Johannesburg, Gauteng, South Africa Datafin Full time

    Network Engineer (JHB Onsite)IT - Support ~ IT - InfrastructureJohannesburg - GautengENVIRONMENT: A provider of world-class turnkey engineering designs, products and services for the Fuel & Energy industry, seeks a strong technical Network Engineer to join its Joburg division. Your core role will be to ensure the optimal functioning of the network and...


  • Johannesburg, Gauteng, South Africa Elite Search Full time

    Experience required:Excellent communication and interpersonal skillsProficiency in network routing and switching protocols (e.g. BGP, OSPF, VLANs, STP) and ideally voice technologies such as VoIP, SIP, and unified communications.Strong understanding of network security principles and best practices, including firewall configuration, VPN implementation, and...

  • Network Engineer

    7 days ago


    Johannesburg, Gauteng, South Africa NTT Full time

    Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can continue to grow, belong, and thrive.Your career here...

  • Network Engineer

    2 weeks ago


    Johannesburg, Gauteng, South Africa Datafin Full time

    ENVIRONMENT: A provider of world-class turnkey engineering designs, products and services for the Fuel & Energy industry, seeks a strong technical Network Engineer to join its Joburg division. Your core role will be to ensure the optimal functioning of the network and systems infrastructure including ensuring systems are secure and protected against cyber...

  • Network Engineer

    2 weeks ago


    Johannesburg, Gauteng, South Africa Edge Executives Full time

    We have an opportunity for a Network Engineer with one of our clients.Requirements:Must have over 5 years of working experience as an IT Network Specialist Must have the following experience: LAN, WAN, Wi-Fi, and voice systems Designing and implementing physical and wireless networks Monitoring bandwidth, network performance and supporting system...

  • Network Engineer

    2 weeks ago


    Johannesburg, Gauteng, South Africa Network Recruitment Full time

    Network Engineer Gauteng My client is looking for a Network Engineer who is confident, detail-oriented and deadline-driven. The Engineer Networking role is also responsible for designing, building, maintaining, and documenting the network security infrastructure.Job Experience & Skills Required:Relevant IT Networking and Security Certifications, plus...

  • Network Engineer

    2 weeks ago


    Johannesburg, Gauteng, South Africa Network Recruitment Full time

    Network EngineerGautengMy client is looking for a Network Engineer who is confident, detail-oriented and deadline-driven. The Engineer Networking role is also responsible for designing, building, maintaining, and documenting the network security infrastructure.Job Experience & Skills Required:Relevant IT Networking and Security Certifications, plus...

  • Network Engineer

    2 weeks ago


    Johannesburg, Gauteng, South Africa Network Recruitment Full time

    Network EngineerGautengLooking for a skilled Network Engineer with confidence, attention to detail, and a knack for meeting deadlines. This position involves designing, constructing, managing, and documenting network security infrastructure.Requirements:Relevant IT Networking and Security Certifications, along with the necessary DiplomaExperience and...

  • Network Engineer

    1 month ago


    Johannesburg, Gauteng, South Africa Network Recruitment Full time

    Ready to hit the jackpot in the world of networking? We're on the lookout for a Network Engineer extraordinaire to join our winning team. If you're ready to roll the dice and bet on your networking skills, this is your golden ticket to join the high-stakes world of cutting-edge technology. Come join us and let's make networking our winning numbers


  • Johannesburg, Gauteng, South Africa Level-Up Full time

    Information Security Engineer will be responsible for ensuring the security of our information systems and protecting them against unauthorised access, modification, or destruction. The role involves hands-on operations with various security tools and platforms, as well as the development and implementation of secure networks and systems. NB This is a hands...

  • Network Engineer

    6 days ago


    Johannesburg, Gauteng, South Africa NTT Full time

    Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can continue to grow, belong, and thrive.Your career here...

  • Network Engineer

    2 weeks ago


    Johannesburg, Gauteng, South Africa NTT DATA Full time

    Job DescriptionThe Network Engineer (L1) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution. Their primary objective is...

  • Network Engineer

    2 weeks ago


    Johannesburg, Gauteng, South Africa NTT Full time

    JOB DESCRIPTION NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our...

  • IT Support Level 2/3

    2 weeks ago


    Johannesburg, Gauteng, South Africa Exclusively Remote Full time

    IT Support Engineer Level 2/3 (MSP)One of our US based clients are looking for an experienced IT Support Engineer Level 3+. Position is Fully remote, Mon-Fri working in US Hours (3pm11pm/4pm12am)_You will be an experienced member of the support and project teams, manages client expectation and experience related to projects and support requests. Directly...

  • Network Engineer

    4 weeks ago


    Johannesburg, Gauteng, South Africa NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...