Support Desk Coordinator

The purpose of the position: Receiving calls from our clients. Obtaining information on the problem. Setting up a ticket on the software system, delegating that to an available technician. Ensuring the technician handles it according to a time line and that this is followed up by the Support Desk Co-Ordinator. We aim for 100% no tickets breached so the job...

About our client:One of the top IT companies in South Africa, where innovation seamlessly intersects with reliability. Established in 1995, our client has consistently led the charge in delivering exceptional IT Support and Services across diverse business sectors in South Africa.About the role:They aim for 100% no tickets breached, and the Support Desk...

Are you driven by the opportunity to deliver outstanding support and resolve issues swiftly within a dynamic setting? We're in search of a committed Support Consultant to join our team. Operating within the Support Services Hub of the Services Desk Department, you'll be integral in ensuring seamless operations for our clientele. Your main objective will be...

Our client, a leading software and solutions developing company, specifically catering to the hospitality sector, seeks to employ a Support Desk Manager to join this progressive and expanding professional team.Please note that this role is fully remote and the ideal candidate will reside in either Johannesburg or Cape Town, and be able to self-manage,...

Gauteng, Gauteng, JHB North Monthly Basic Plus Commission (Market related) AESTHETIC FRONT DESK COORDINATOR for Medical Aesthetic Clinic available in the north of JhbREQUIREMENTS:Somatology DiplomaMin 2 years experience in aesthetic environmentStrong communicator, excellent customer care, clear communication, professional appearanceWell-spokenFluent in...

SynopsisAre you driven by the opportunity to deliver outstanding support and resolve issues swiftly within a dynamic setting? We're in search of a committed Support Consultant to join our team. Operating within the Support Services Hub of the Services Desk Department, you'll be integral in ensuring seamless operations for our clientele. Your main objective...

We are seeking a highly skilled and experienced Service Desk Manager to oversee our service desk operations. The Service Desk Manager will be responsible for leading multiple teams of support specialists, ensuring timely and effective resolution of technical issues, and maintaining high levels of customer satisfaction.KEY RESPONSIBILITIES: Provide...

Job DescriptionSolve IT user queries and problems and provide high level support on complex problem resolution and advise on new established systems train users Increase operational efficiency and suggest solutions to enhance cost effectiveness Deliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate...

The National Service Desk Manager is responsible for managing daily operations of the service desk, managing the service desk team, representing the team to other stakeholders, and helping to ensure that the service desk is constantly developing and improving.The National Service Desk Manager should have a solid technical background combined with customer...

Sorbet Bedfordview is looking for a vibrant, honest, eloquent, professional, people-driven Front Desk Coordinator to join our amazing team.PERKS: 8 days off per month. Free Training. Amazing incentives.KEY COMPETENCES & EXPERIENCE: Minimum 3 years experience within a face to face customer service role. Be able to motivate a team. Excellent verbal and written...

We are looking for a skilled and customer-focused Service Desk Engineer to join our IT team. The Service Desk Engineer will be responsible for providing technical support and assistance to end-users, resolving IT issues, and ensuring the smooth functio... Technical Support: Provide first and second-level technical support to end-users via phone, email,...

About Us:As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design,...

Main Job PurposeAs a Service Desk Co-ordinator, you'll be responsible for the smooth running of our support desk. The Co-ordinator will deal with customers on an escalation basis and is accountable for the management of the Service Desk and any associated vendors. The Service Desk Co-ordinator will provide information to other key Stakeholder areas e.g....

Exciting opportunity within ICT Solutions for an Service Desk Coordinator.Our client is an internationally trusted ICT Solutions provider looking for a service desk coordinator to join their team. Their culture is to " break the mold in order to achieve exceptional outcomes." This is evident of their high-performance and successful work culture. The company...

JOB TITLE - SERVICE DESK MANAGERMAIN RESPONSIBILITIES: Ensure the Delivery and Maintaining of a highquality fault logging and resolution for most Incidents and known problems Ensure the Delivery on High-Quality first and second level support Focus on call answering and firstlevel resolution KPIs Continuous development Ensure the Delivery of highquality call...

As a Service Desk Technician you will be responsible for but not limited to the following:Resolving 1st and 2nd line issues and queries. Answering and actioning customer requests. Troubleshooting equipment and services. Escalating faults to upstream providers and driving them to completion. Mikrotik router troubleshooting and operation. Customer connection...

1.Technical Proficiency: Jira Administration: Ability to configure and manage Jira workflows, custom fields, permissions, issue types, and other settings to optimize its usage for the service desk. ITIL Knowledge: Familiarity with ITIL processes, particularly Incident, Problem, Change, and Knowledge Management, to align service desk operations with best...

Responsible for Level 1 support of any issue raised by a customer.Education (Formal Qualification required)MinimumGrade 12Knowledge of general accounting / bookkeeping proceduresProficient in relevant computer softwareExperience (Minimum Experience required - type and number of years)Office administration Year(s) 1-3 yearsOutput 1 GSS Service desk Level one...

Solve IT user queries and problems and provide high level support on complex problem resolution and advise on new established systems train usersIncrease operational efficiency and suggest solutions to enhance cost effectivenessDeliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutions by...

Job DescriptionSolve IT user queries and problems and provide high level support on complex problem resolution and advise on new established systems train usersIncrease operational efficiency and suggest solutions to enhance cost effectivenessDeliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate...