Client Lead

2 weeks ago

Johannesburg, Gauteng, South Africa Edge Growth Full time

Job purpose


The Client Lead is responsible for supporting the Head of Client in driving business growth through development of impactful client solutions to existing clients.

The Client Lead is responsible for managing the relationship, solution design and delivery for platinum clients The Client lead needs to guide the delivery of programmes to SME's by ensuring the right specialists and mentors have been identified to execute delivery of bootcamps and specialist interventions.

The Client Lead with the leadership and guidance from the Head of Client is required to ensure in-depth understanding of the client's specific needs and spot opportunities for value creation and delivery optimisation through the programmes delivery process.

The role is expected to solve for inefficiencies and to feedback critical learnings and insights to the products function to ensure best in class solitons to clients.


Core activities

Output 1:
Client Relationship Management

30% Weighting

  • Own the endtoend client relationship lifecycle with all allocated clients.
  • Design and develop and ensure delivery for the complex clients of the BU.
  • Build and support the relationship with client based on the client needs.
  • Take ownership as main point of contact for all client engagement.
  • Ensure effective communication rhythms with the client.
  • Conduct research into all allocated clients to ensure indepth knowledge of the client.
  • Drive indepth understanding of client needs and develop solutions that are valueadding to the client to ensure business growth with leadership and guidance from the relevant Strategic Account Manager.
  • Ensure all programme delivery challenges are solved.
  • Manage correspondence with the Operations function to assist with facilitation of requirements, engagements and related deliverables.
  • Assist with the development of communications rhythms to ensure effective communications with clients.
  • Ensure capturing and sharing of good news stories with relevant stakeholders
  • Provide inputs to programme sales proposals for existing clients.
  • Ensure setup of all client and other stakeholder engagements including programme scoping sessions, steering committee and reporting cycle, etc.
  • Ensure Operations are team is briefed on the required support from a programme logistics point of view.
  • Measure, record, and report on progress of activities in relation to the agreed schedule and plans.

Output 2:
Programme Solutioning and Delivery Management

30% Weighting

  • Design programmes to meet client's needs and expectations.
  • Lead development of programme sales proposals in line with client needs.
  • Manage the execution of project engagements, including project initiation, planning, governance as well as risk and issue management.
  • Monitor programme end date to ensure renewal conversations are planned and aligned.
  • Ensure effective and efficient correspondence with the delivery team to ensure coordinated delivery.
  • Responsible for accurate and timely reporting to enable timeous preparations for sessions by clients.
  • Lead engagements with service providers to ensure timely availability of the required reports.
  • Ensure compilation of reports on programmes' performance and success.
  • Accountable for collation of data and information required for programme SMEs, including data required for marketing and/or programme communications.

Output 3:
Financial Management

20% Weighting

  • Owns the financial performance of the programme delivered.
  • Manages and tracks utilization of the approved budget of programmes delivered.
  • Ensures effective management of the costs in utilization of the approved budget.
  • Contributes to the development of the BU's annual budget, including revenue targets and expenditure limits.
  • Provides support to the management of all elements of P&L against the budget.

Output 4:
Impact Measurement and Evaluation

10% Weighting

  • Responsible for measuring, recording, and reporting of progress on activities relating to the agreed schedule and plans across programmes.

Output 5:
Business Operations and Team Management

10% Weighting

  • Implement initiatives aimed at building of capacity and capability throughout the team.
  • Implement initiatives to drive a high performance culture and high engagement levels within the team.
  • Implementation and continuous enhancement of the EVP (including remuneration) to optimize engagement.
  • Responsible for onboarding and integration of new team members into the function.
  • Implements the function's team training schedule to ensure availability of skilled employees.
  • Implements effective performance management in the function in line with the relevant Edge policy.
  • Implements the spirit of Care and Growth in the function.
  • Supports the Head of Client, position the BU and the Company as best in class within the market.

Qualifications

  • A degree in a field with a strong problemsolving and quan

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