Client Executive

2 days ago

Johannesburg, Gauteng, South Africa Marsh Full time

Marsh has a fantastic opportunity for a Client Executive to join our Credit Specialties team in the Johannesburg office.

The position offers an exciting challenge and career opportunity for someone with a couple of years' broking experience looking to join an established "niche" broking team focused on Trade Credit within a market leading insurance broker.

Within this role you will be responsible for handling a small to medium portfolio of Trade Credit clients focused predominantly on ensuring the renewals are actioned and achieved within a timely manner whilst also looking for opportunities to upsell any other potential services. Your expertise will be crucial as you will be responsible for ensuring optimal outcomes for both clients and the organization.

This is a full-time role and you must be able to attend the office a minimum of 3 days a week.

What can you expect?

  • An opportunity to join an established and client focused team.
  • Being trained and coached on the processes and systems.
  • A platform to build on existing knowledge and an opportunity to learn new skills in a continuous improvement environment.
  • To build and maintain an excellent rapport with our clients, providers and colleagues across the Group.

What you will be rewarded with?

  • An international well-established company with a strong brand and strong results to match.
  • Attractive benefits coverage, outstanding learning and mentoring programs, and internal mobility opportunities.
  • Stable employment and hybrid working model (3 compulsory days on-site)

We will rely on you to:

  • Understand the Client's business issues, credit insurance programs and service plans
  • Actively source and market trade credit insurance internally and externally
  • Achieve pre-agreed new business target
  • Strive to deliver best practise, market leading service and solutions
  • Ensure successful renewal of insurance contracts as per the Marsh Trade Credit Professional Standards.
  • Conduct service calls, pre-renewal and renewal meetings. Identify the client's trade credit needs and objectives
    • Request and analyse underwriting information and Insurer documentation.
    • Prepare and submit accurate market presentations.
    • Collate and negotiate renewal terms with existing and prospective insurers
    • Assist in preparation of client renewal reports
    • Manage declarations, collection and settlement of commissions or fees
  • Preparation of budget for portfolio and understanding the importance of client profitability, with attention to monthly forecasting
  • Keep abreast with the insurance markets (both local and overseas).
  • Fostering of sound working relationships with other functional business units.
  • Familiarity and compliance with all company policies, statutory and regulatory requirements.
  • Ensure that technical, claims and service delivery standards are properly implemented for the client in terms of quality management systems.

What you need to have:

  • Proven experience in similar role within broking
  • FAIS Compliant/RE 5 Completed
  • Excellent negotiating skills
  • General knowledge of specialist classes of insurance
  • Ability to broker high complexity accounts in the local insurance market
  • Basic knowledge of risk financing techniques, risk management principles, and reinsurance mechanics

What makes you stand out?

  • Trade Credit insurance or related credit experience advantageous

Marsh is the world's leading insurance broker and risk advisor. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. For more information, visit , and follow us on LinkedIn and X.

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