![FirstRand](https://www.energyjobline.com/sites/default/files/styles/squared_logo/public/job-logo/get-logo.php__444844.png?itok=tHLd7Hg_)
Ras Client Services Team Lead
2 weeks ago
To lead a client facing team of professionals by ensuring delivery of quality and consistent service to the organisation's internal and external stakeholders
To proactively manage the team's day to day deliverables and ensure the team meets and exceeds client agreed turnaround times on all requests received
- Enable the team to service clients seamlessly, after the onboarding process on the respective channel(s) and technical requirements have been established
- Set specific goals and objectives for each team member and develop a roadmap of meeting these goals and objectives per team member
- Forecast and assess the client's volume of business transactions and ensure the maintenance of these volumes each month
- Collaborate with the analytics team to analyse the client volumes and recommend next best action, and/or identify opportunities to improve the client's effectiveness and efficiency
- Support the team to maintain and optimise products and channels made available to respective clients
- Enable and equip relationship teams with relevant data to reduce manual activity within the team for the team to become more proactive when engaging clients
- Drive a selfmanagement and development culture where information regarding successes, issues, trends, and ideas are actively shared
Application Closing Date
16/04/24
-
Ra Lead: Variations
2 weeks ago
Johannesburg, Gauteng, South Africa Aspen Pharma Group Full timePURPOSE:To support the SA Commercial Business to realize the commercial strategy and to achieve the annual targeted growth and revenue through successful new product introductions and maintenance of current product portfolio in South Africa, by ensuring successful variation approval from SAHPRA within the committed timeframe. The role undertakes...
-
Ra/qa Pharmacist
2 weeks ago
Johannesburg, Gauteng, South Africa Measured Ability Group Holdings Full timeSouth Africa - Gauteng, Johannesburg - North (Sandton / Midrand / Diepsloot)****R R800 000Our Pharmaceutical client is looking for a RA/QA Pharmacist to join their Animal Health division.Key requirements B. Pharm degree with at least 2 years of experience in compilation of new dossier and variations to SAHPRA Experience in dealing with the department of...
-
Ras Client Service Specialist
2 weeks ago
Johannesburg, Gauteng, South Africa FirstRand Full timeJob DescriptionTo provide high quality service to clients to retain and enhance the client experience, responding to queries sent via the relevant communications / messaging channels Provide customers with relevant information to keep them informed of products and service options Attend to client requests, incidents, and queries, acting speedily to reach...
-
Team Lead: Client On-boarding
2 weeks ago
Johannesburg, Gauteng, South Africa FirstRand Full timeJob DescriptionTo supervise a team across Client On-Boarding processes ie. Documentation and KYC so that Client documentation and information is completed accurately and timeously Deliver against operational and cost targets Prioritise resource allocation to minimise and reduce wastage Monitor costs for the financial year according to the operational plan...
-
Revenue Assurance Lead
2 weeks ago
Johannesburg, Gauteng, South Africa iCore Full timeLooking for Revenue Assurance Lead at one of our client locations in Gauteng ( Remote working)3-year diploma or higher in the related field of study, for example, Computer Science or Information Technology.Qualifications:3+ year Degree / Diploma in Computer Science Engineering, Mathematics,Statistics or related fieldExperiencerequired: Technical Leadership...
-
Client Lead
2 weeks ago
Johannesburg, Gauteng, South Africa Edge Growth Full timeJob purposeThe Client Lead is responsible for supporting the Head of Client in driving business growth through development of impactful client solutions to existing clients. The Client Lead is responsible for managing the relationship, solution design and delivery for platinum clients The Client lead needs to guide the delivery of programmes to SME's by...
-
Managed Services Operations Team Lead
2 weeks ago
Johannesburg, Gauteng, South Africa NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...
-
Service Desk Team Lead
2 weeks ago
Johannesburg, Gauteng, South Africa KPMG-SouthAfrica Full timeJob specification Job title/position: IT Service Desk Lead Number of positions: 1 (one)Function and Business Unit: Infrastructure - IT Services: National (JHB Onsite) Description of the role and purpose of the job: The IT Service Desk Lead plays a critical role in providing advanced technical support and acts as a first point of escalation. Responsible for...
-
Team Lead Client On-boarding
2 weeks ago
Johannesburg, Gauteng, South Africa FirstRand Full timeJob DescriptionTo supervise a team across Client On-Boarding processes such as documentation and KYC so that Client documentation and information is completed accurately and timeously Identify potential new clients and investors either directly or indirectly to understand their funding needs Proactively approach clients or investors to them to offer them...
-
Client Services Team Leader
2 weeks ago
Johannesburg, Gauteng, South Africa Energy at Work Projects Full timeJob description:Providing leadership, training, and supervision for a team of employees. Ensuring the smooth operation of the company's Customer Service Department.A customer service team leader must ensure that any issues are resolved within their department and in a timely manner.If a problem arises, a customer service team leader can be called upon to go...
-
Client Success Manager
2 weeks ago
Johannesburg, Gauteng, South Africa Agency Growth Team Full timeDo you LOVE serving clients, and helping businesses grow and scale to new heights? Are you eager to work with independent business owners, create long-lasting relationships, and be rewarded for your skills, time, and accomplishments? Are you ready to push clients forward, consult heavily on their day-to-day achievements and help them scale to successful new...
-
Client Success Associate
2 weeks ago
Johannesburg, Gauteng, South Africa Agency Growth Team Full timeDo you LOVE serving clients, and helping businesses grow and scale to new heights? Are you eager to work with independent business owners, create long-lasting relationships, and be rewarded for your skills, time, and accomplishments? Are you ready to push clients forward, consult heavily on their day-to-day achievements and help them scale to successful new...
-
Client Success Manager
2 weeks ago
Johannesburg, Gauteng, South Africa Agency Growth Team Full timeDo you LOVE serving clients, and helping businesses grow and scale to new heights? Are you eager to work with independent business owners, create long-lasting relationships, and be rewarded for your skills, time, and accomplishments? Are you ready to push clients forward, consult heavily on their day-to-day achievements and help them scale to successful new...
-
Client Services Executive
2 weeks ago
Johannesburg, Gauteng, South Africa Tree of New Beginnings Full timeOur client is not just an IT Managed Security Services Provider; they're a global supporter of people's dreams. As part of our continued growth, we're seeking a dynamic Client Services Executive to join our Executive Committee in Johannesburg, South Africa.In this role, you will stand at the forefront, leading a team of Account Executives, driving customer...
-
Client Services Executive
2 weeks ago
Johannesburg, Gauteng, South Africa Tree of New Beginnings Full timeOur client is not just an IT Managed Security Services Provider; they're a global supporter of people's dreams. As part of our continued growth, we're seeking a dynamic Client Services Executive to join our Executive Committee in Johannesburg, South Africa.In this role, you will stand at the forefront, leading a team of Account Executives, driving customer...
-
Production Analytics Team Lead
2 weeks ago
Johannesburg, Gauteng, South Africa PRR Recruitment Services Full timeLooking for a Production Analytics Team LeadBryanston/Centurion Requirements:• BSc/MSc in Computer Science• Role-related certifications preferred (e.g., MCSE, MCSD)• Hands-on experience with database standards• Agile Methodologies, e.g., Kanban• Proper understanding of the SDLC• Power BI• Advanced MS SQL Server• Relational Database Design•...
-
Team Lead
2 weeks ago
Johannesburg, Gauteng, South Africa Hirejoy Pvt Ltd Full timeTeam Lead - StudioX AfricaJob descriptionThe opportunityIn what has been called the "the biggest advertising pitch in history," WPP was chosen to redefine the marketing and advertising model as we've known it. In partnership with TCCC, we are building a new open approach that will connect our talent, skills and client partners in a truly borderless way aimed...
-
Client Services Manager
2 weeks ago
Johannesburg, Gauteng, South Africa LiebenGroup Full timeThe Client Services Manager is responsible for ensuring that the Client Services Team meets the needs of clients by advising on products, assist in resolving clients' issues, troubleshooting problems, resolving complaints and report according to KPI's and SLA's. The Client Services Manager is expected to understand and satisfy the clients' requirements and...
-
Team Lead
2 weeks ago
Johannesburg, Gauteng, South Africa Network Recruitment Full timeJob & Company Description:This leading security technology company is looking for a skilled front-end team leader to drive software solutions and lead projects for the Technology team. This role involves staying up to date with the latest trends in Mobile and Web Development, implementing best design practices, and ensuring technology alignment across...
-
Team Lead
2 weeks ago
Johannesburg, Gauteng, South Africa MECS Africa Full timeSouth Africa, Gauteng - Jhb Eastern Suburbs- (Medical & Pension contribution, Market related)Our leading Heavy Equipment Manufacturing client is currently recruiting for a Systems Administrator Team Lead to provide technical support and tier 3 support to desktop support staff.Responsibilities: Maintain and administer computer system and related computing...