Client Manager

2 weeks ago

Johannesburg, Gauteng, South Africa Aon Full time

Client Manager - Aon Global Client Network

Are you an experienced short term insurance professional? Do you have experience dealing with multinational clients? Ready for the next step in your career? Read on

Aon South Africa is recruiting a Client Manager in our Aon Global Client Network (AGCN) department, based on a hybrid basis, from our offices in Sandton.

The role of the Client Manager is to build and improve day to day client relationships, manage portfolios of client accounts and provide technical expertise to less experienced employees.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Responsible for leading, developing and improving the day to day client relationships

Responsible for the AGCN portfolio clients and manages and co-ordinates all related activities including building a "client profile" of risks and needs analysis

Prepares pre-renewal documents and arranges to meet with clients, including sending renewal notifications to clients, as well as cancellation letters (where applicable)

Structures an insurance programmes to meet these needs including producing client documentation (including policy documents and claims statistics), leading or contributing to renewal meetings and leading or contributing to fee negotiations

Responsible for coordinating and servicing outwards business. The split between inward and outward business shall be agreed to with the Business Unit Manager.

Responsible for maintaining and improving client satisfaction, retention, revenue and profitability

Engage and troubleshoot Multinational service delivery issues that could impact existing and future client opportunities.

Partner with local and network account teams on jeopardy and prospective client opportunities.

Work to achieve growth (5%) and retention (95%) targets for Aon South Africa.

Provide Quarterly revenue reports to Business Unit Manager, including details of revenue directed to the office on inward business generated in country and multi-country revenue opportunities secured via the AGCN.

Ensure correct and consistent use of reporting tools and technology to capture multinational opportunities. (i.e. SFDC)

Attending to client complaints and escalating to Business Unit Head/Legal and Compliance where necessary.

Contributes into the development of new business with either existing or new clients – spots opportunities for increasing revenue and follows up appropriately

Acts as a support to Senior Client Manager/ Business Unit Head on larger, more complex accounts

Responsible for credit control in respect of both the local premium and the global fees. Ensuring in all cases that premiums/fees are collected within the stipulated credit period.

Maintain GAMS compliance rate greater than 100%

How this opportunity is different

Our AGCN team is beaming with risk advisors who are located in over 80 key locations throughout the world and charged with helping global organizations identify and handle various types of risks that impact their businesses. This team offers counsel and advice at the local and international levels, leading creative, innovative cross-border solutions, and thought leadership. This role will expand your breadth of expertise and showcase your knowledge and research to others.

Skills and experience that will lead to success

Qualifications.

A minimum of Grade 12 or equivalent A Bachelor's degree is preferable Must be registered as a representative with the FSCA in terms of the FAIS Act Must be registered as an associate with the IISA

Knowledge.

Excellent knowledge of policy wordings An extensive knowledge of the South short-term insurance markets An in-depth strategic knowledge of industry and business strategies and company goals Computer literacy with advanced know-how in MS Word and Excel.

Skills and Attributes.

Skill and confidence to articulate Aon's proposition and how it differentiates Aon and benefit clients Advanced analytical, technical and problem-solving skills and abilities Well- Developed communication skills Fluency in the English language, both written and spoken Good interpersonal and organizational skills Ability to work effectively in and with teams.

Experience.

Have a minimum of years' experience in a similar or related role.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

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