Sales Support

2 weeks ago


Cape Town, Western Cape, South Africa SSM Water Connections Full time

We are on the lookout for a customer-oriented, experienced telesales professional who can leverage outbound and inbound calls to consistently hit sales objectives.

The telesales professional at this company will be responsible for receiving incoming calls from clients, up-selling and cross-selling our products and services, maintaining a record of all the calls received and made, and assisting with enquiries from clients.

Telesales Job Responsibilities

  • Recording errorfree reports of the clients' orders and accordingly processing their purchases
  • Closely studying the clients' preferences and needs and having complete knowledge about the company's services and products so that they can be recommended
  • Establishing and nurturing exceptional relationships with customers so that they stay loyal, advocate for the brand, and buy again
  • Making phone calls to potential and existing customers persuading them to sign up for the company's services or purchase their products
  • Consistently exceeding or meeting daily, weekly, quarterly, and yearly sales and call volume targets
  • Uncovering leads who are serious about buying and then passing on their information to the sales team
  • Overseeing clients' accounts to ensure that both new and loyal customers are happy with their subscriptions and/or purchases
Telesales Job Requirements

  • Proven work experience as a telesales professional
  • Exceptional consultative and negotiation skills
  • Complete mastery of MS-Office
  • Outstanding problemsolving and organizational capabilities
  • High school certificate, equivalent, or higher
  • Excellent communication skills
  • Additional certifications in related fields or area of expertise will be an added advantage
  • Extraordinary customer service skills
Basic + Commission

Working hours 07:45am - 16:15pm Monday - Friday.

Whatsapp / Call
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