Performance Facilitator

2 weeks ago

Cape Town, Western Cape, South Africa Metropolitan Life Full time

Introduction
Metropolitan is one of the oldest financial services brands in South Africa.

With a 125-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security.


Metropolitan operates in South Africa, but the brand is also present in 12 African countries including, Namibia, Botswana, Kenya, Ghana, Nigeria, Lesotho, and Swaziland.

Metropolitan provides financial wellness solutions that meet the needs of low income clients, including funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance.


Role Purpose

  • Effectively deliver learning experiences in order to enable individual, team and business performance.

Requirements:

Years learning facilitation experience

  • Exposure to the insurance or financial services environment (preferred)
  • Degree in Human Resources, Learning and Development or related field
  • ODETDP (Occupationally Directed Education Training Development Practice) certification
  • Matric or equivalent
  • Facilitate the learning unit standard
  • Outcome based assessor unit standard
  • Specific licensing or registration
  • Valid driver's license
  • Facilitation skills
  • Verbal and written communication skills
  • Presentation skills Interpersonal skills
  • Proficient in MS Office
  • Planning and organising skills
  • Understanding people
  • Providing feedback
  • Numeracy
  • Knowledge of skills development
  • Knowledge of adult learning principles and methodologies
  • Knowledge of the learning lifecycle
  • Knowledge of business processes, products and regulations
  • Knowledge of business environment and insurance industry

Duties & Responsibilities

INTERNAL PROCESS:

  • Deliver learning events, interventions and programmes aligned to business and learning needs
  • Take ownership for end to end learning experience to provide a positive learning experience in which learners are encouraged to be actively engaged in the learning process and achieve learning goals
  • Provide feedback to the relevant stakeholders on the content, implementation, uptake and landing of learning events aligned to the desired learning outcomes
  • Adapt facilitation approach to meet various learning styles within the learning group and to maximise learning experience
  • Communicate all logistics, requirements and tools needed to the relevant coordinator to ensure the learning intervention runs smoothly
  • Gather evaluation and feedback on learning intervention and compile relevant reports
  • Provide feedback to relevant stakeholders on learner progress, participation and performance
  • Maintain effective and efficient record keeping on the relevant systems
  • Administer assessment in line with relevant regulations and policies to determine competence of learners
  • Identify and deliver post learning initiatives to continually embed learning to enhance the learning process

CLIENT:

  • Provide authoritative, expertise and advice to clients and stakeholders
  • Build and maintain relationships with clients and internal and external stakeholders
  • Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed
  • Make recommendations to improve client service and fair treatment of clients within area of responsibility
  • Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service

PEOPLE:

  • Develop and maintain productive and collaborative working relationships with peers and stakeholders
  • Positively influence and participate in change initiatives
  • Continuously develop own expertise in terms of professional, industry and legislation knowledge
  • Contribute to continuous innovation through the development, sharing and implementation of new ideas
  • Take ownership for driving career development

FINANCE:

  • Identify solutions to enhance cost effectiveness and increase operational efficiency
  • Manage financial and other company resources under your control with due respect
  • Provide input into the risk identification processes and communicate recommendations in the appropriate forum

Competencies
-
Examining Information: Analyses and processes information; asks probing questions; strives to find solutions to problems
-
Documenting Facts: Writes fluently when documenting facts; understands arguments; logically focuses on finding facts
-
Interacting with People: Is lively and projects enthusiasm; is talkative in making contact; is focused on interacting and networking with people.
-
Articulating Information: Is articulate in giving presentations; is eloquent and explains things; well projects social confidence when articulating information
-
Empowering Individuals: Motivates individuals by empowering them; seeks to inspire people and groups; g

  • Facilitator

    2 weeks ago

    Cape Town, Western Cape, South Africa City of Cape Town Full time

    ELIGIBILITYInternal & ExternalCLOSING DATEREFERENCE NUMBERSS 54/23 ExtSALARYBASIC SALARY:R PERDEPARTMENTMetropolitan Police ServicesDIRECTORATESAFETY AND SECURITY FacilitatorRequirements: A Bachelor's degree in Traffic/Metro Police/Policing/Law degree orequivalent Registered as an Assessor/Moderator with SASSETA for the TrafficQualification unit standard...

  • HRd Facilitator

    2 weeks ago

    Cape Town, Western Cape, South Africa Truworths Full time

    Truworths International Group is one of the leading retailers in Africa with 795 mainly Truworths and Identity stores, together with 81 Office stores and concessions in the UK and the Republic of Ireland. Truworths is synonymous with superior quality, aspirational fashion and has a portfolio of some of South Africa's most desired apparel brands, most of...

  • HRd Facilitator

    2 weeks ago

    Cape Town, Western Cape, South Africa Truworths Full time

    To provide Call Centre Agent Training in the Credit Services environment. To develop and facilitate training across departments The incumbent develops training material, facilitates classroom training (mainly Vision system and soft skills) and responds to changes in business processes with adhoc training e.g. new screens, online shopping training for agents,...

  • Training Facilitator

    2 weeks ago

    Cape Town, Western Cape, South Africa HotelJobs Full time

    Training Facilitator - Luxury Travel Company - Cape TownLocation: Cape Town, South AfricaPosition: Training FacilitatorJoin our clients luxury travel company as a Training Facilitator, driving performance excellence in our clients Sales and Support Service teams across Cape Town, Kenya, and Tanzania.Responsibilities: Design and deliver comprehensive training...

  • Training and Development Facilitator

    2 weeks ago

    Cape Town, Western Cape, South Africa Alliance Skills Development Services Full time

    14th Floor, Kingsfield Place, 30 Joe Slovo Drive DURBANKZN PROVINCE:FACILITATOR (FULL TIME) - 3 Positions available DurbanWC PROVINCE:FACILITATOR (FULL TIME) - 1 Position available Cape TownGP PROVINCE:FACILITATOR (FULL TIME) - 1 Position available FourwaysAn opportunity exists at the Alliance Skills Development Services (ASDS) for 5 Training and Development...

  • Drive Machinery Facilitator

    2 weeks ago

    Cape Town, Western Cape, South Africa RPO Recruitment Full time

    RPO Recruitment is currently seeking a skilled Drive Machinery Facilitator & Assessor to join our client's team. Our client is a leading training and development company in the industry, and they are looking for a dedicated and experienced professional to facilitate and assess drive machinery training courses.Responsibilities: Facilitate drive machinery...

  • Talent and Performance Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Palesa Mbali Group Full time

    The Talent and Performance Management Specialist primary role responsibilities will be to manage the organisation's development, performance and retention of people and talent, with a heightened focus of managing talent and performance practicesResponsibilities: Identifies and develops talent and performance strategies Manages performance evaluations and...

  • Site Security Facilitator

    2 weeks ago

    Cape Town, Western Cape, South Africa Webhelp Full time

    Job AdvertWebhelp is looking for a Site Security Facilitator with auditing and compliance experience who is seeking a new opportunity in Cape Town. This is a full-time role that comes with an attractive salary and benefits package.As a flexible Site Security Facilitator working on an international campaign, you will ensure that the physical security of...

  • Site Security Facilitator

    2 weeks ago

    Cape Town, Western Cape, South Africa Webhelp Full time

    Job AdvertConcentrix + Webhelp is looking for a Site Security Facilitator with auditing and compliance experience who is seeking a new opportunity in Cape Town.With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other's success and well-being,...

  • Site Security Facilitator

    2 weeks ago

    Cape Town, Western Cape, South Africa Webhelp Full time

    FacilitiesLocation Cape Town, South AfricaLanguage English***Job Advert:Webhelp is looking for a Site Security Facilitator with auditing and compliance experience who is seeking a new opportunity in Cape Town. This is a fulltime role that comes with an attractive salary and benefits package.As a flexible Site Security Facilitator working on an international...

  • Skills Development Facilitator

    2 weeks ago

    Cape Town, Western Cape, South Africa Careerbox CCI Full time

    IntroductionTo design and deliver training/facilitation in line with the company and client objectives. To learn and continuously develop the content and delivery styles required to train new and existing employees. Be able to confidently deliver required courses with exceptional product and skills knowledge passed on to all training groups. This position...

  • Project Facilitator

    2 weeks ago

    Cape Town, Western Cape, South Africa Ebus-Tech Consulting Full time

    The HDA has the following Fixed-term contract positions:Project Facilitator: (X 2 Positions).Location: Region A Western CapeReporting Line: Project ManagerRef: HDAPF-2023Main Purpose: To facilitated buy-in to HDA projects by the beneficiary communities so that the communities are successfully moved to new BNG homes in a controlled and constructive manner...

  • Data Facilitator

    2 weeks ago

    Cape Town, Western Cape, South Africa VPUU NPC Full time

    _VPUU NPC is a Public Benefit Organisation implementing multi-sectoral integrated area based upgrading programmes of neighbourhoods in townships and informal settlements. This is done in partnership with communities, municipalities, provincial and national government._ We work in an integrated team of community participation, socio economic development,...

  • Freelance Training Facilitator

    2 weeks ago

    Cape Town, Western Cape, South Africa Pinpoint Health and Safety Full time

    Job Title: Freelance Training Facilitator - Construction IndustryCompany: Pinpoint Health and SafetyLocation: Western Cape Region, South AfricaJob Type: FreelanceAbout Us:Pinpoint Group is registered & accredited with the Construction Education Training Authority (CETA), South African Qualification Authority, and Department of Labour. We provide accredited...

  • Commercial Training Facilitator

    2 weeks ago

    Cape Town, Western Cape, South Africa Kenvue Full time

    Commercial Training Facilitator WDescriptionKenvue is currently recruiting for:Training Manager - Learning and DevelopmentThis position reports into the Professional Marketing Manager, SSA and is based in Cape Town, South Africa.Who We AreAt Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in...

  • Project-based Skills Development Facilitator

    2 weeks ago

    Cape Town, Western Cape, South Africa CoetzeeHR Consultants Full time

    Our client based in Cape Town is looking for an SDF to join their team. This is a project-based position, and the remuneration will be paid based on the project duration and requirements of the project.Minimum Qualifications and Skills Required: Business Qualification (NQF 5 or equivalent) Registration as a Skills Development Facilitator must show proof /...

  • Finance Manager Group Performance

    2 weeks ago

    Cape Town, Western Cape, South Africa Oceana Full time

    The OpportunityThe successful candidate will play a critical role in supporting the Group Finance Executive and business leadership team in achieving financial and operational strategic objectives and targets. Key ResponsibilitiesLead the Group budgeting and forecasting processes, ensuring timely and informed deliverables.Collaborate with Division Financial...

  • Learning and Development Facilitator

    2 weeks ago

    Cape Town, Western Cape, South Africa Plus1X Solutions (Pty) Ltd Full time

    Job Title: Internal Learning and Development FacilitatorPosition Overview: We are seeking a dynamic and experienced Internal Learning anddesigning, delivering, and evaluating training programs tailored to the needs of ouremployees across various departments within the company. This role plays a vital part inenhancing the skills, knowledge, and performance of...

  • Music Coordinator/facilitator

    2 weeks ago

    Cape Town, Western Cape, South Africa Disa Primary School (Hout Bay) Full time

    DISA PRIMARY SCHOOL (HOUT BAY)The School is seeking a Music Facilitator, who has a high expectation of all learners, a belief in their potential to succeed in life and a strong commitment to building a learner-centric culture.Disa Primary School is a public school, located in Imizamo Yethu in Hout Bay. The school is supported by the Andreas and Susan...

  • Insurance Learning and Development Facilitator

    2 weeks ago

    Cape Town, Western Cape, South Africa Outworx Full time

    The Insurance Learning and Development Facilitator will be responsible for staff training requirements, programs, and career development needs within Outworx.Responsibilities: Conduct training sessions, workshops or individual training sessions. To deliver training content and competency assessments To prepare and maintain all training and learning material...