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Dispute Mediation Official
2 weeks ago
Job Specification
Diploma (NQF Level 6) or Degree (NQF Level 7)
- Minimum 3 years' online gambling or gambling operator related experience. Dispute mediation experience advantageous.
Objectives of the Role
Ensure disputes are recorded, investigated and reported in accordance with the approved methodologies, working documents and templates and in line with regulatory, accreditation and contractual requirements.
Primary Responsibilities
- Investigation of disputes logged.
- Alternative Dispute Resolution (ADR) and Selfregulatory (SRS) dispute mediation.
- Conduct prompt, equitable and impartial investigations.
- Drafting ADR reports and engage in written reporting to both players and operators.
- Administrative duties for the department, including invoicing and reporting.
- Perform ad hoc tasks as and when required.
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