Lead: Internal Adjudication

2 weeks ago

Johannesburg, Gauteng, South Africa Absa Bank Limited Full time
Empowering Africa's tomorrow, together one story at a time.

  • With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary


To develop tactical strategy and delivery plans, formulate associated practice/s and to ensure operational implementation and adoption with regards to legal methodology, governance, and delivery objectives.

Develop and maintain sound relationships with all Regulatory Bodies, Ombudsman Offices and Consumer Bodies. Manage and lead the Regulatory Dispute Adjudication function for the Absa Group and team of Regulatory Dispute Adjudicators

Job Description:

Accountability:

Legal Risk- Engage regularly with regulators and ombudsman offices to share information, discuss changes, communicate the Bank's position, and resolve disputes.- To provide highly specialized legal advice and support to the dedicated area of support.


Accountability:

Leadership & Management- Manage and lead Head: Regulatory Dispute Adjudication and team of Regulatory Dispute Adjudicators to effectively resolve disputes referred by the ombudsman and regulator offices.- Ensure that the Regulatory Dispute Adjudicators liaise effectively between customers, business units, ombuds, and- regulator offices.- Monitor and confirm that all complaints are responded to timeously, in terms of a good quality response that embraces fairness.- Consider and object, if necessary, any findings against the Bank.- Ensure regular reports on ombudsman statistics are produced and distributed.- Demonstrates strong relationship management skills with clients.- Plan and manage projects and matters through to completion, including resourcing.- Contribute to the development and implementation of team objectives and strategy and provide high quality support to the business as required by interacting with different legal and business stakeholders.- Work independently with mínimal supervision and demonstrate the ability to supervise where appropriate.


Accountability:

Commercial- Demonstrate strong analytical skills and solve complex problems creatively and effectively.- Drives good cost control behavior, especially around external spend and consistently deliver against a broad range of competing target.- Manage external counsel and represent AGL on relevant industry forums and professional bodies where required.- Add value in commercial as well as technical discussions and provide training that is beneficial / informative to internal clients.


Accountability:

Risk and Control- Actively raise the profile of the Customer Care function and improve on Key Risks- Manage and create awareness by embedding legal policies and control requirements in all areas of the business.- Provide appropriate challenge and equally be robust in the face of challenges.- Build strong risk partnerships with colleagues in other functions (especially key control areas)- Fully understand the role of Customer Care in AGL and how it interacts with other functions and the business.


Accountability:

Teamwork:

  • Proactively collaborates across different teams and geographies within the Group to break down silos.
  • Provide objective and constructive feedback and openly shares knowledge and expertise.

Accountability:

Technical- Handle and adjudicate on all sensitive and difficult disputes referred by Group Chief Executive Office, Cluster Chief Executives, Business Unit Managing Executive's, Legal, Strategic Comms and/or Group Chairperson.- Resolve disputes quickly, effectively, and confidentially with necessary skill and care to also limit reputational, legal, and financial risk for to the Bank.- Take responsibility and ownership for mediations with customers, facilitated by the respective ombudsman offices and applicable regulators.- Acts as a trusted advisor to business; understands market and legal developments and their impact on business.- Contribute to industry-wide initiatives and have a good network amongst peer group externally.

Education

Bachelor Honours Degree:
Law, Military Science and Security (required)

  • Absa Bank Limited reserves the right not to make an appointment to the post as advertised_

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