System Support Manager
2 weeks ago
Listing reference:
cartr_000492
Listing status: Online-
Position summary
Industry:
IT & Internet
Job category:
IT-Management
Location:
Johannesburg Metropolitan
Contract:
Permanent
EE position:
No
Introduction
- A Bit about us: We are a worldleading smart mobility SaaS tech company with over 1,500,000 subscribers across 23 countries. Our teams are collaborative, vibrant, and fastgrowing, and all team members are empowered with the freedom to influence our products and technology. Are you curious, innovative, and passionate? Do you take ownership, embrace challenges, and love problemsolving? We are looking for a System Support Manager (Global) who will help us continue to build industry disruptive tech products and revolutionize the way our customers use technology.
Job description
You want to
Overall, Purpose of the Job
The main purpose of the position is to provide an interface between the global businesses and Group IT services (IT infrastructure, IT Development and R&D).
This entails functions such as
building business specifications and
project management of all new or upgraded Cartrack systems, products and services and reporting thereon.
Additionally, management of the
operational functions such as:
User support and training; User report development; system fault finding and fixes; Network billing and SIM administration.
To contribute daily to our mission of earning the reputation that we provide all our clients and partners with superior quality technology and information supported by first rate service.
Systems Help Desk Management
- SLA Compliance
System Integrity
- Root Cause Analysis and Resolution
- Improve Efficiency
- Improve Internal Customer Satisfaction Levels
Product Support Management
- Effective Product Solution for Project Purposes (Sales Collaboration)
Product Integrity
- Root Cause Analysis and Resolution
Accuracy
- Configuration and Efficient Fitment Procedures
- Product Knowledge Dissemination
Analysis of Usage
Root Cause Analysis and Resolution/escalation to Network
- Reduce Risk
- Management of Runaway and High Usage Notification
- CDR integrity
Sim Department Management
- Ensuring that Service Level Agreements (SLAs) are fulfilled.
- Ensuring that Access Point Names (APNs) are not misused.
Detailed Description
- Lead and project manage new operational systems design as specified by management and/or the needs of the Business
- Interface with I.T. technical on the system development according to project timelines and requirements
- Test and implement new systems with users
- Optimize and maintain systems
- Change management with users training and implementation
- Manage international roll outs of new systems
- Generate new ideas and concepts for system improvement for management approval and project manage to completion
- Manage and coordinate the scope and specifications of all system change and upgrade requests with I.T. Technical
- Ongoing maintenance of systems by identifying bugs/system fixes/enhancements for I.T. Technical to resolve and verify prior to release to users
- Train users on systems and products
- Maintain international users at same level/version as SA
- Manage the function of procurement, issuing and status changes of SIMS
- Administer the quality control checks and corrective actions on SIM cards
- Manage the daily/weekly/monthly database checks and reconciliations against the network operator's databases and take corrective action to maintain integrity
- Minimize the cost of SIM service charges within the set business objectives
- Manage the APNs with the networks and load balancing across APN's and allocation of bundles to minimize data costs
- Manage system for recording and analyzing all CDR records and ensure data volumes are managed efficiently, costs are minimized and reconciled to network bills and all SIMS generating high data volumes are managed by exception and corrective action taken timeously
- Test all new products on the bench and in the field with relevant users (e.g. Fitment Services) and verify all fixes and approve for release, with release bulletins, to market
- Design and automation of management reports
- Ensure report integrity is maintained
- Leading and managing a team of Tier 2 Support agents, while also managing a team of Tier 1 support agents in collaboration with a Tier 1 manager.
Minimum requirements
You have
- Scripting experience
- 3 to 5 years expereince in a similar role
- SQL experience
- Knowledge of Opensource Environments
- Basic Linux knowledge REQUIRED
- MS Office (advanced Excel)
- Documenting experience
- Prior experience with scaling IoT systems.
- Telecommunications industry and networks knowledge and experience bonus
-
Systems Administrator
2 weeks ago
Johannesburg, Gauteng, South Africa ADvTECH Support Office Full timeOverall Job Purpose:This is for a position that is a natural technical progression from the Senior ICT Support role. It is a role with additional responsibility whereby national oversight of a technical nature is required for one or more brands. Responsible for administration, the co-ordination, configuration, installation, documentation and management of...
-
Systems Administrator
2 weeks ago
Johannesburg, Gauteng, South Africa ADvTECH Support Office Full timeOverall Job Purpose:This is for a position that is a natural technical progression from the Senior ICT Support role. It is a role with additional responsibility whereby national oversight of a technical nature is required for one or more brands. Responsible for administration, the co-ordination, configuration, installation, documentation and management of...
-
Systems and Support Analyst
2 weeks ago
Johannesburg, Gauteng, South Africa FirstRand Full timeJob DescriptionTo provide assistance, efficient and effective support to Branches, Business Units, and Contact Centre regarding various banking systems and customer information to support the efficient utilisation of the systems and ensure the highest level of data integrity Drive business profitability in the context of cost management through Information...
-
Systems Support Specialist
2 weeks ago
Johannesburg, Gauteng, South Africa Curiska (Pty) Ltd Full timeResponsibilities and Duties- and systems skills, an intermediate understanding of IT and to have a positive approach to problem-solving with a keen eye for detail. TheKey skills and attributes for the role Accountability, adaptability and resilience Selfmotivated with the ability to work autonomously and as part of a team Hard working, with above reproach...
-
Systems Support Engineer
2 weeks ago
Johannesburg, Gauteng, South Africa MSA Outsourcing Solutions Full timeWelcome to MSA Outsourcing Solutions! We are on the lookout for a talented Systems Support Engineer to join our team and assist one of our clients based in London. As a Systems Support Engineer, your main role will involve offering technical support and troubleshooting assistance to ensure that our client's systems and networks run smoothly.Key...
-
System Support Analyst
2 weeks ago
Johannesburg, Gauteng, South Africa Network It Full timeThese jobs were popular with other job seekers Reference: BIT001689-MNa-4A manufacturing business, deep in the East of Johannesburg, is looking for a Systems Support Analyst with experience on JD Edwards / ERP applications, that will support and maintain various systemsDuties & Responsibilities Qualifications:Matric with Mathematics (not Maths Literacy)BCom...
-
Systems Support Specialist
2 weeks ago
Johannesburg, Gauteng, South Africa De Beers Group of Companies Full timeCompany Description We're reimagining mining to improve people's lives. That includes the lives of everyone who works for Anglo American. We strive to be a great company where employees are happy, inspired to do their best work. A place where every colleague can grow, develop and realise their potential. To live up to our Always with Purpose employee value...
-
Sc Systems Support Advisor
2 weeks ago
Johannesburg, Gauteng, South Africa Thungela Full timeCompany DescriptionJoin us as a Supply Chain System Support Advisor to deliver an effective Ariba system support service, ensuring optimal availability and effectiveness through incident resolution management, providing support for Ariba onboarding and driving end-to-end downstream enablement.By looking after our assets, you'll become an asset too.Thungela...
-
Infrastructure Systems Support
2 weeks ago
Johannesburg, Gauteng, South Africa Quadrant Systems Full timeA vacancy exists within the Future Toyota Department, reporting to the Systems Manager, based on-site in Johannesburg. The position is a technical advisory role providing capacity analytics and planning, infrastructure and network advice to the Future Toyota team.The successful candidate will be required to work closely with the TSAM Infrastructure team who...
-
Sage System Support
2 weeks ago
Johannesburg, Gauteng, South Africa Energy at Work Projects Full timeThe role is directly accountable for the following items, which constitutethe Main Tasks of the position:Day to day support of ERP system for the whole of Africa Configuration, testing and deployment of standard Sage X3 CRM Report development using different tools e.g. Crystal, BI360, ODBCfor Sage X- Monitoring Sage hosted environment and backups....
-
Systems Support Specialist
2 weeks ago
Johannesburg, Gauteng, South Africa De Beers Group of Companies Full timeCompany Description We're reimagining mining to improve people's lives. That includes the lives of everyone who works for Anglo American. We strive to be a great company where employees are happy, inspired to do their best work. A place where every colleague can grow, develop and realise their potential. To live up to our Always with Purpose employee value...
-
Manager: Loan Iq Product System Support
2 weeks ago
Johannesburg, Gauteng, South Africa Nedbank Full timeClosing Date 14 February 2024Job PurposeResponsibilities: Foster a highperforming, diverse, and engaged Systems Support Team. Enhance knowledge of Loan IQ and the wider integrated solution through ongoing training. Proactively manage succession planning and talent development within the System Support Team. Provide ongoing training, motivate staff, and...
-
Business Systems Support Analyst
2 weeks ago
Johannesburg, Gauteng, South Africa Mimecast Full timeBusiness Systems Support AnalystWe're your dream IT TeamThe business systems support analyst is responsible to manage customer's issues end to end through receiving an issue from the customer, making sense of it and either resolving it or escalating it up the chain to team/s that will provide a resolution while owning the issue until it is resolved.What...
-
Business Systems Support Technical Lead
2 weeks ago
Johannesburg, Gauteng, South Africa MECS Africa Full timeSouth Africa, Gauteng - Jhb Eastern Suburbs- (Market related)Our leading Heavy Equipment Manufacturing client is currently recruiting for a Business Systems Support Technical Lead to provide IT Business Systems technical support and to ensure proper functioning of all Business System software.Minimum Qualifications: Certificate in Information Technology NQF...
-
SAP Field Systems Support Analyst
2 weeks ago
Johannesburg, Gauteng, South Africa AVI Limited Full timeAVI LIMITED is home to many of South Africa's leading and best-loved brands Listed on the Johannesburg Stock Exchange and centred on the FMCG market, AVI's extensive brand portfolio includes more than 50 brands. Our brands span a range of categories including hot beverages, sweet and savoury biscuits and snacks, frozen convenience foods, out-of-home ranges,...
-
Systems Manager
2 weeks ago
Johannesburg, Gauteng, South Africa Be Different Recruitment Full timeNOTE:Fluency in French and Portuguese an advantage and be willing to travel to remote placesOur client, a non-profit conservation organisation that takes on the complete responsibility for the rehabilitation and long-term management of national parks and wildlife reserves in partnership with governments and local communities is urgently looking for a Systems...
-
Systems & IT Support Technician
2 weeks ago
Johannesburg, Gauteng, South Africa The Hiring House Full timeResponsibilities- IT Administration Salesforce Administration Desktop and Hardware Support Network Administration QMSMinimum education (essential):- MatricMinimum education (desirable): A+ or equivalent technical qualification N+ or equivalent technical qualification MCSE, or similarMinimum applicable experience (years): yearsRequired nature of experience:-...
-
Junior System Operations Support Analyst
2 weeks ago
Johannesburg, Gauteng, South Africa Boardroom Appointments Full timeKey purpose:We are looking for a Junior System Operations Support Analyst to join our Systems Operations (SysOps) team.The SysOps team is responsible for monitoring and ensuring the high availability and high reliability of our critical operation systems. These systems are crucial to Merchant Capital to achieve their goals and be successful in todays...
-
Senior Systems Operation Support Analyst
2 weeks ago
Johannesburg, Gauteng, South Africa The Corporate Circle Full timeJob OverviewExpiration date:21 February 2024Location:Johannesburg, GautengJob Title:Senior Systems Operation Support AnalystSalary:R50,000Education Level:Bachelors DegreeJob Level:SeniorMinimum Experience:5- 7 YearsSenior Systems Operation Support Analyst - Sandton.We are seeking a talented Senior Systems Operation Support Analyst to play a crucial role in...
-
System Support Sage Permanent Sandton
2 weeks ago
Johannesburg, Gauteng, South Africa Full Circle Resourcing Full timePermanent role based Sandton areaRequirements: BCom or BSc Computer Science A+ 2 years experience with Sage X SQL Report Writer BI360 ERP System support experience Experience working with countries outside RSA Configure, test and deploy Exigo skilledRole ERP System support day to day Customer service Cross functional support and involvement Report writing...