Systems Administrator

2 weeks ago

Johannesburg, Gauteng, South Africa ADvTECH Support Office Full time

Overall Job Purpose:

This is for a position that is a natural technical progression from the Senior ICT Support role.

It is a role with additional responsibility whereby national oversight of a technical nature is required for one or more brands.

Responsible for administration, the co-ordination, configuration, installation, documentation and management of ADvTECH IT architectures and related services within the enterprise.

Identification and resolution of high-level technical problems and malfunctions regarding hardware, software, network, servers and other related IT services. Ensures a stable and well performing environment for the business processing systems.

Participates in various ICT projects intended to continually improve/upgrade the systems infrastructure, ensuring change management procedures and methodologies are implemented and followed.


Responsibilities:

Output 1 -
Administration and Management - Windows Server:

  • Administration of Physical or Virtual Windows Server from provisioning, through operations to decommissioning according to Group standards
  • Proactively perform regular maintenance and performance monitoring of Windows Server, which includes resource management, software updates and repairs when system errors occur
  • Optimise processes and drive process improvement to increase performance and reduce costs
  • Troubleshoot and facilitate any hardware repairs and/or upgrades in cooperation with support vendors

Output 2 -
Administration and Management - Active Directory:

  • Administrate the On-Premises Identity for Group Admin Staff (all contract types), Schools Students and Tertiary Students
  • Administer onpremises and cloud Windows Desktop computers within Active Directory in collaboration with Site ICT
  • Perform regular Active Directory audits that includes stale user/computer object cleanups and access rights management
  • Monitor and Maintain standards for installations of Microsoft Windows Operating System technology including AD Forests, Azure AD, Domains, Trusts, DNS, DHCP, Group Policy and Organizational Units.
  • Create and update technical documentation of operating procedures as needed

Output 3 - Administration of LAN WAN Infrastructure**:

  • Troubleshoot and monitor campus networking equipment, which includes firewalls, switches, Wi-Fi, and broadband equipment and escalate to partners/providers
  • Administer and troubleshoot URL/Application block/allow configuration on campus firewalls as required by business while maintaining a secure environment
  • Monitor and maintain standards at campus level server rooms and cabling cabinets

Output 4 -
Administration and Management of IT Systems:
***_System Center Orchestrator_

  • Utilize Orchestrator to improve efficiency and reduce operational costs to support crossdepartmental objectives
  • Utilize Orchestrator to provide extensible integration for custom inhouse solutions, using the Orchestrator Integration Toolkit
  • System Center Configuration Manager_
  • Utilize SCCM for Windows and package deployment
  • Maintain Windows Endpoint Updates via SCCM
  • System Center Configuration Manager_
  • Ensure all servers report into SCOM
  • Monitor and maintain alerts for any services monitored by SCOM

Output 5 - Office 365 Team Administration and Management of Office 365 Identity**- Administer and Manage the Office 36- Identity for Group Admin Staff (all contract types), Schools Students and Tertiary Students.

  • Perform regular Azure AD audits that includes stale user/computer object cleanups and access rights management
  • Create and update technical documentation of operating procedures as needed
.

  • Assist Team leader with Problem Management

Output 6 - Office 365 Team Administration and Management of Office 365 Messaging**:


  • Administer Office 36
  • Messaging (including hybrid configuration) for Group Admin Staff (all contract types), Schools Students and Tertiary Students.
  • Monitor and Maintain standards and installations of Microsoft Messaging Solutions which includes Microsoft Exchange Server
  • Create and update technical documentation of operating procedures as needed
.

  • Assist Team leader with Problem Management

Output - Office 365 Team Administration and Management of Non-Microsoft SaaS (Software as a Service) Applications:

  • Administer Non-Microsoft SaaS (Software as a Service) Applications (Mimecast) which includes, but are not limited to Audit logs, Message Tracking & Troubleshooting, Managed Senders as well as Held Queue processing
  • Escalation point for TheMarshal Support Staff
  • Create and update technical documentation of operating procedures as needed
.

  • Assist Team leader with Problem Management

Output 8 - Office
365 Team
_Administration and Management of Office 365 Security:_
***_Defender for Endpoint_

  • Administer lifecycle which includes identifying, on/offboarding, service health and removal of endpoints
  • Respond to security incidents as required

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