Systems and Support Analyst

1 week ago


Johannesburg, Gauteng, South Africa FirstRand Full time
Job Description

To provide assistance, efficient and effective support to Branches, Business Units, and Contact Centre regarding various banking systems and customer information to support the efficient utilisation of the systems and ensure the highest level of data integrity

  • Drive business profitability in the context of cost management through Information technology solutions
  • Increase operational efficiency and suggest solutions to enhance cost effectiveness.
  • Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions by resolving queries fast end effective.
  • Cultivate and manage objective working relationships with a variety of stakeholders, including endusers, SME's, project managers and senior staff members by providing input to business requirements.
  • Liaise and communicate the system requirements to the necessary audiences e.g., testers, developers, business analysts and provide ongoing feedback regarding system issues.
  • Support channels, Product Houses, Segment owners, other business units and Banks with queries on system.
  • Investigate, monitor and resolve system and business problems to completion by working with Business and Technology on operational issues and fixes.
  • Support System Analyst to analyze the integrity of the system requirements and perform a risk assessment on each requirement and document and maintain the set of system requirements together with the associated rationale, decisions and assumptions.
  • Support with the review test plans, scripts and test results to ensure that the system delivered conforms to quality standards and system.
  • Explore ways to constantly improve quality of existing services, processes and systems in order to be more efficient.
  • Balance suspense accounts daily to ensure efficiency of cost operations.
  • Explore ways to constantly improve quality of existing services, processes and systems in order to be more efficient.
  • Manage own development to increase own competencies.
  • Provision of training on current systems as and when required.
Job Details

Application Closing Date

28/02/24

  • Johannesburg, Gauteng, South Africa Kerridge Commercial Systems Group Full time

    The Support team at KCS assists customers with queries and problems relating to the KCS application software post implementation. The Department also provides customers with a wide variety of other services including the installation of new software and customer training.As a Trade Support Analyst, you will be an integral member of the team and responsible...


  • Johannesburg, Gauteng, South Africa Network It Full time

    These jobs were popular with other job seekers Reference: BIT001689-MNa-4A manufacturing business, deep in the East of Johannesburg, is looking for a Systems Support Analyst with experience on JD Edwards / ERP applications, that will support and maintain various systemsDuties & Responsibilities Qualifications:Matric with Mathematics (not Maths Literacy)BCom...


  • Johannesburg, Gauteng, South Africa Kerridge Commercial Systems Full time

    Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell...


  • Johannesburg, Gauteng, South Africa The Corporate Circle Full time

    Job OverviewExpiration date:21 February 2024Location:Johannesburg, GautengJob Title:Senior Systems Operation Support AnalystSalary:R50,000Education Level:Bachelors DegreeJob Level:SeniorMinimum Experience:5- 7 YearsSenior Systems Operation Support Analyst - Sandton.We are seeking a talented Senior Systems Operation Support Analyst to play a crucial role in...

  • Support Analyst

    1 week ago


    Johannesburg, Gauteng, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full time

    Tier 2 analysts are our first point of escalation. They perform general assistance with diverse technical inquiries and requests in the software.Key Responsibilities: Act as a mentor to staff in our level 1 team. Work to grow knowledge, enable and document all areas of supported software Contribute to the support knowledgebase by documenting procedures,...


  • Johannesburg, Gauteng, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full time

    The Trade Support Analyst will report to a team leader within the Trade Support team.Key Responsibilities: Accurately resolve problems using investigative and analytical skills Identify and replicate problems that require a software change by Development Work as part of the Support team Proactively taking ownership of a wide variety of calls and problems...


  • Johannesburg, Gauteng, South Africa Boardroom Appointments Full time

    Key purpose:We are looking for a Junior System Operations Support Analyst to join our Systems Operations (SysOps) team.The SysOps team is responsible for monitoring and ensuring the high availability and high reliability of our critical operation systems. These systems are crucial to Merchant Capital to achieve their goals and be successful in todays...

  • System Analyst

    1 week ago


    Johannesburg, Gauteng, South Africa Boardroom Appointments Full time

    Key purpose:We are looking for a System Analyst to join our Solutions team.The Solutions team is responsible for managing the interactions and relationships between business and the technology team.The responsibilities of a System Analyst include, obtaining a deep understanding of the system, business operations and product offering. With the assistance of...


  • Johannesburg, Gauteng, South Africa Mimecast Full time

    Business Systems Support AnalystWe're your dream IT TeamThe business systems support analyst is responsible to manage customer's issues end to end through receiving an issue from the customer, making sense of it and either resolving it or escalating it up the chain to team/s that will provide a resolution while owning the issue until it is resolved.What...

  • Systems Analyst

    1 week ago


    Johannesburg, Gauteng, South Africa Edge Executive Search Full time

    An organisation that is a champion for small businesses, enabling and supporting them financially and non-financially through strategic partnerships in South Africa is seeking a highly skilled Systems Analyst to join our team. The Systems Analyst will be responsible for assessing the effectiveness of processes within the business and its departments,...

  • Systems Analyst

    1 week ago


    Johannesburg, Gauteng, South Africa F and G Sourcing Specialist Full time

    Our reputable International Software Development client that is based in Johannesburg is seeking a Systems Analyst to join their team.Salary: Market Related (Dependent on experience)Requirements:BCom / BSc degree or equivalent qualification Business / systems analysis diploma Technical software design and analysis SQL skills to design complex entity...

  • System Analyst

    1 week ago


    Johannesburg, Gauteng, South Africa Adcorp Holdings Full time

    Our client in the banking industry is looking for two Systems Analysts they have to monitor, maintain, and upgrade applicable technology systems, which includes quality assurance, problem solving, researching user issues, performing upgrades and maintenance, and implementing system modifications.It is a contract roleQualification and Experience 35 years'...


  • Johannesburg, Gauteng, South Africa Quadrant Systems Full time

    A vacancy exists within the Future Toyota Department, reporting to the Systems Manager, based on-site in Johannesburg. The position is a technical advisory role providing capacity analytics and planning, infrastructure and network advice to the Future Toyota team.The successful candidate will be required to work closely with the TSAM Infrastructure team who...

  • Support Analyst

    1 week ago


    Johannesburg, Gauteng, South Africa beBee Professionals Full time

    Job Offer: Support AnalystbeBee Professionals is looking for a Support Analyst to join our team in Johannesburg. The successful candidate will be responsible for providing technical support to our customers and ensuring that our products and services are running smoothly.The ideal candidate should have a degree in Computer Science or a related field, as well...

  • System Analyst

    1 week ago


    Johannesburg, Gauteng, South Africa F and G Sourcing Specialist Full time

    Our reputable Software Development client that is based in Johannesburg is seeking a skilled System Analyst to join their team.Salary: R R80 000 per MonthRequirements: BCom / BSc degree or equivalent qualification Business / systems analysis diplomaMust have 4+ years' experience in a similar position Technical software design and analysis SQL skills to...

  • Business Analyst

    1 week ago


    Johannesburg, Gauteng, South Africa Centrax Systems Full time

    Job DescriptionCentrax Systems has a requirement for a resource to fulfil the role of I.T Business Analyst for the duration of 6 months. The role requires investigating, analysing and documenting BIL's operational processes and development of optimised business processes to support BIL's I.T Projects. The business analyst will be involved in the...


  • Johannesburg, Gauteng, South Africa Energy At Work Full time

    Unlock Your Potential as a **Senior Systems Business Analyst** in the Financial Industry. Are you a problem-solving wizard with a passion for transforming business processes? Join our client's dynamic team as a Senior Systems Business Analyst and help shape the future of finance. What You'll Do: Collaborate with stakeholders to understand business needs and...

  • System Analyst

    1 week ago


    Johannesburg, Gauteng, South Africa JD Group Full time

    Job PurposeAs a System Analyst at JD Group, you will play a crucial role in analyzing our organization's systems and processes to improve efficiency, functionality, and overall performance. You will work closely with stakeholders to understand business requirements, identify areas for improvement, and propose solutions to enhance our systems.Key Dials...

  • Support Analyst

    1 week ago


    Johannesburg, Gauteng, South Africa Kerridge Commercial Systems Full time

    "At KCS we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work." The primary role is the successful delivery of orders and projects enabling customers...

  • Systems Analyst

    1 week ago


    Johannesburg, Gauteng, South Africa Rmb Full time

    Job DescriptionTo interpret the business requirement specification and translate into a detailed system design specification to enable the development of innovative, flexible and efficient solution of a business problemHello Future Systems AnalystWelcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services...