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Systems & IT Support Technician
4 months ago
Responsibilities- IT Administration
- Salesforce Administration
- Desktop and Hardware Support
- Network Administration
- QMS
Minimum education (essential):
- Matric
Minimum education (desirable):
- A+ or equivalent technical qualification
- N+ or equivalent technical qualification
- MCSE, or similar
Minimum applicable experience (years):
years
Required nature of experience:
- Setup, configuration and troubleshooting of desktop/notebook hardware and software
- Supporting standard end user applications
- Supporting printers and print services
- Working knowledge of network services (i.e. DNS, SMTP, DHCP, etc.)
- Cloud Service Support
- Ability to perform basic repairs on laptops, desktops and some peripherals
Essential Competencies:
- Examining Information
- Developing Expertise
- Adopting Practical Approaches
- Following Procedures
- Managing Tasks
- Upholding Standards
- Producing Output
- Taking Action
Important Competencies:
- Providing Insights
- Establishing Rapport
- Conveying Self-Confidence
- Showing Composure
- Thinking Positively
- Embracing Change
- Inviting Feedback
- Understanding People
- Valuing Individuals
- Meeting Timescales
- Checking Things
- Pursuing Goals