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SAP Field Systems Support Analyst
2 weeks ago
AVI LIMITED is home to many of South Africa's leading and best-loved brands Listed on the Johannesburg Stock Exchange and centred on the FMCG market, AVI's extensive brand portfolio includes more than 50 brands. Our brands span a range of categories including hot beverages, sweet and savoury biscuits and snacks, frozen convenience foods, out-of-home ranges, personal care products, cosmetics, footwear, accessories, and fashion apparel. We have a well-developed Shared Services structure spanning: International, IT, Finance, Logistics, Marketing, Procurement and Field Marketing, which allows us to take advantage of our scale. Our single-minded purpose is our brands' growth and development.
Line Manager:
Retail Systems Manager
Number of Direct Reports:
None
Job Specification:
Key Performance Areas:
-
Ensure Stability and Service Delivery of Sap Production Systems
- Support implemented functionality in accordance with Service Level Agreements
- Quality Assurance
- Problem management (analysis and addressing the root cause of recurring incidents)
- User (including superusers) training needs assessments
- Documentation of implemented functionality
- Enforce change management governance
- Housekeeping of SAP systems
- Contributes toward business transformation initiatives and continuous improvement activity
- Provides input on the detailed specification of process and system changes
- Act as the first line of support to endusers for system issues
- Problem solve/troubleshoot enduser issues
- Liaises directly with Applications Support team to address breakfix and/or business as usual changes required in support of issue resolution or business need
- Participate in the testing and validation of process and system changes where required
Training
- Identifies individuals who should be trained/upskilled and provides ongoing, onsite support to the endusers
- Provide input and recommends reporting requirements for business KPI's and helps drive potential business analytics solutions covering business need
- Assist and ensure businessrelevant documentation (training and scenario documentation down to process steps) are aligned with actual business and system processes, and drives amendments to align the same
- Identifies training needs for endusers and review training material for both initial training and follow up assessment of user skills
- Apply/recommends changes to training documentation where unclear or insufficient information creates bottlenecks or is not aligned
- Engages with endusers and determines skills requirements
Projects
- Project Implementation assistance & follow up
- Participates actively in Change Management plan e.g. conducts surveys, briefing/debriefing, systems liaison
- Conducts regular onsite process audits in terms of effective system utilization
Minimum Requirements:
Experience:
- Minimum of 5 years' SAP support/consulting experience
- Minimum of 5 years' customer support experience in the IT industry
Qualifications:
- Matric/Grade 1
- Business/IT Degree or Diploma
- SAP Certification advantageous
Additional Requirements:
- Proficiency in Microsoft Office
- Microsoft Project an advantage
- Additional SAP skills in crossfunctional areas and enabling technologies advantageous
- Valid Driver's Licence
- Own transportation to travel between our sites
- Able to be on standby every three weeks'
Competencies:
- Thinking Rationally
- Thinking Analytically
- Documenting Facts
- Interpreting Data
- Continuous Improving
- Building Relationships
- Articulating Information
- Taking Initiative
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