SAP Field Systems Support Analyst

2 weeks ago


Johannesburg, Gauteng, South Africa AVI Limited Full time

AVI LIMITED is home to many of South Africa's leading and best-loved brands Listed on the Johannesburg Stock Exchange and centred on the FMCG market, AVI's extensive brand portfolio includes more than 50 brands. Our brands span a range of categories including hot beverages, sweet and savoury biscuits and snacks, frozen convenience foods, out-of-home ranges, personal care products, cosmetics, footwear, accessories, and fashion apparel. We have a well-developed Shared Services structure spanning: International, IT, Finance, Logistics, Marketing, Procurement and Field Marketing, which allows us to take advantage of our scale. Our single-minded purpose is our brands' growth and development.

Line Manager:
Retail Systems Manager

Number of Direct Reports:
None

Job Specification:

Key Performance Areas:

-
Ensure Stability and Service Delivery of Sap Production Systems

  • Support implemented functionality in accordance with Service Level Agreements
  • Quality Assurance
  • Problem management (analysis and addressing the root cause of recurring incidents)
  • User (including superusers) training needs assessments
  • Documentation of implemented functionality
  • Enforce change management governance
  • Housekeeping of SAP systems
  • Contributes toward business transformation initiatives and continuous improvement activity
  • Provides input on the detailed specification of process and system changes
  • Act as the first line of support to endusers for system issues
  • Problem solve/troubleshoot enduser issues
  • Liaises directly with Applications Support team to address breakfix and/or business as usual changes required in support of issue resolution or business need
  • Participate in the testing and validation of process and system changes where required
-
Training

  • Identifies individuals who should be trained/upskilled and provides ongoing, onsite support to the endusers
  • Provide input and recommends reporting requirements for business KPI's and helps drive potential business analytics solutions covering business need
  • Assist and ensure businessrelevant documentation (training and scenario documentation down to process steps) are aligned with actual business and system processes, and drives amendments to align the same
  • Identifies training needs for endusers and review training material for both initial training and follow up assessment of user skills
  • Apply/recommends changes to training documentation where unclear or insufficient information creates bottlenecks or is not aligned
  • Engages with endusers and determines skills requirements
-
Projects

  • Project Implementation assistance & follow up
  • Participates actively in Change Management plan e.g. conducts surveys, briefing/debriefing, systems liaison
  • Conducts regular onsite process audits in terms of effective system utilization

Minimum Requirements:

Experience:

  • Minimum of 5 years' SAP support/consulting experience
  • Minimum of 5 years' customer support experience in the IT industry

Qualifications:

  • Matric/Grade 1
  • Business/IT Degree or Diploma
  • SAP Certification advantageous

Additional Requirements:

  • Proficiency in Microsoft Office
  • Microsoft Project an advantage
  • Additional SAP skills in crossfunctional areas and enabling technologies advantageous
  • Valid Driver's Licence
  • Own transportation to travel between our sites
  • Able to be on standby every three weeks'

Competencies:

  • Thinking Rationally
  • Thinking Analytically
  • Documenting Facts
  • Interpreting Data
  • Continuous Improving
  • Building Relationships
  • Articulating Information
  • Taking Initiative


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