IT Desktop Support Technician
6 months ago
IT company in Cape Town looking to employ an IT Support Technician at our Cape Town offices.
Qualifications/experience:
- Matric
- Proficient in PC hardware and printer troubleshooting and repair
- Working knowledge of TCP/IP Networking
- Working knowledge of desktop imaging and deployment
Personality Traits:
- Punctuality
- Ability to work shifts when necessary
- The abiliy to understand the request - before acting on it
- Good communication skills
- Team player
Skills / Knowledge:
- Strong organisational, time management and communication skills
- Ability to prioritise, multi-tasks and easily adapt to change
- Strong problem solving and organisation skills
- Ability to take initiative and work independently
- Meet deadlines, accomplish tasks as agreed upon time structure
- Adapt to a fast-paced, demanding environment
- Ability to effectively manage sensitive and confidential information in a professional manner
**Duties**:
Helpdesk Functions:
- Ensure all Calls are closed / resolved within the Company specified SLA agreement
- Ensure that all accepted calls are updated on a regular basis.
- Ensure that reassigned calls are updated and actioned accordingly
Desktop Support:
- Ensure that all Desktops have the Baseline software stack installed (MS Office, Trend, Windows 10 / 11 OS, all patches and updates, security levels are set) as well as any other additional software which does not fall part of the baseline stack.
- Unlocking of windows accounts and or Passwords
- Knowledge and understanding of MSO 365
- Ensure all users have access to the respective printers on the floor
- Ensure all Printer devices are in good working order, support on toner replacements, paper Jam, address books, Security codes
- A good working knowledge of CCTV cameras and Biometric systems
- A good understanding of trouble shooting
- Arrange printer services as and when needed
- 1st line support on printer problems
- Manage projects concerning printers
Own transport essential.
**Job Type**: Permanent
**Salary**: R10,000.00 - R15,000.00 per month
Ability to commute/relocate:
- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)
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