Junior IT Technician

4 weeks ago

Cape Town, South Africa Eset Full time

**The Company**:4D Innovations Group (Pty) Ltd t/a **ESET Southern Africa**

**Role Name**: Junior IT Technician

**Location**: Belmont Square, Rondebosch, Cape Town

**Type of Position**:Full-time

**Hours of work**: Monday - Friday, 08:30 to 17:00

**Role summary**:
The Junior IT Technician will work closely with all staff within the business. The primary function is to ensure smooth operation and timely resolution of any issues affecting the ability of staff to use computer equipment adequately to perform their respective roles.

**Daily Responsibilities**:

- Provide technical assistance and support to Internal staff.
- Troubleshoot hardware and software issues.
- Train computer users.
- Provide hardware and peripherals for users.
- Follow up with users to ensure positive end results.
- Support audio and video equipment in conference rooms.
- Manage and monitor internal assets to ensure accurate inventory records.
- Update relevant documentation.
- Keep IT related databases up to date.
- Other related duties as needed.
- Perform maintenance and aid Systems Operations in a Junior capacity.
- Install new, and rebuild existing hardware, peripherals, services, settings, etc. in accordance with standards and project/operational requirements.
- Contribute to and maintain system standards.

**Educational qualifications/Experience**:

- Tertiary qualifications equivalent to A+ or N+ advantageous
- Experience in a Helpdesk role advantageous
- Experience in IT advantageous
- Knowledge of best practices and IT operations advantageous

**Requirements**:
**Communication**:

- Listens to others and accepts input from team members.
- Clearly articulate ideas and thoughts verbally.
- Accurately prepare written business correspondence that is coherent, grammatically correct, effective and professional.

**Teamwork**:

- Establish harmonious working relationships with team members.
- Appreciate each team members’ contribution and value each individual member.
- Display a positive attitude.
- Demonstrate flexibility in day-to-day work.
- Set high standards of performance for oneself.
- Willing to step outside of the confines of your job description to help ESET succeed.

**Client Management**:

- Value internal clients and respond to their needs as they arise.
- Establish an effective working relationship with clients.
- Follow established communication guidelines.
- Use good judgment in what and how to communicate with clients.
- Deadline-driven

**Professional Development**:

- Seek to understand IT Operations and meet challenges through continuous learning.
- Seek input from mentors and supervisors.

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