IT Workshop Technician
5 months ago
Are you a skilled workshop technician looking for your next opportunity? Have a look at this role: Candidates need to be Cape Town based to apply.
Our client is a leading managed service provider, offering top notch IT and connectivity support to a diverse range of clients. They deliver exceptional services and innovative solutions to their clients
As a Workshop Technician, you will play a critical role in providing hardware repair and IT support to clients.
Duties will include but not limited to:
- Install & configure various software applications on Mac & Windows
- Provide basic PC/Mac/Printer support & log calls with vendors
- Man the helpdesk phone & assist with user administration
- Troubleshoot Windows OS, manage system updates, & handle AD accounts
- Proficient in MS Office/365 & troubleshooting common Windows issues
- You will have done some form of IT training course (6 months - 1 year) & understand the basics around PCs, Macs, laptops, printers
- Basic networking & internet related experience: - certifications/formal training courses related to macOS & Windows systems administration, hardware repair, or IT support (Apple Certified Mac Technician, CompTIA A+, Microsoft Certified Solutions Associate).
Qualifications and experience:
- Excellent troubleshooting skills
- Pro-active personality with a strong personal drive, able to build strong professional relationships
- Minimum of 5 years Technical IT working experience
- An individual who is comfortable working alone as well as part of a team
- Customer service focused & a team player
- Willingness to take ownership & function under stressful situations
- Task orientated, deadline driven, time management skills
- Keen learner, able to learn existing infrastructure quickly.
- Ability to perform Repetitive Tasks on Daily Basis Accurately.
- Ability to use best practice, follow procedural implementation tasks & defer to senior team members when required.
- Passion for technology
- Willing to work after hours & on weekends when needed to sort out issues
- Strong knowledge of computer hardware, software, and networking.
- Proficiency in Windows and macOS operating systems.
- Experience with Microsoft Office 365, Active Directory, and other common IT applications.
- Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP).
- Form of IT training course (6 months - 1 year) & understand the basics around PCs, Macs, laptops, printers.
- Experience with virtualization technologies (e.g., VMware, Hyper-V).
- Familiarity with cybersecurity best practices and tools.
- Microsoft Azure
- Excellent problem-solving skills and attention to detail.
- Strong communication and interpersonal skills.
- Ability to work independently and manage multiple tasks simultaneously.
- Exchange/O365
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