IT Technician

The Intelligent Debt Management (IDM) Group, South Africa’s largest and multi-award-winning debt management company, has a position available for an **IT Technician (Tier 1)**.

As an IT Technician Tier 1, you will play a crucial role in maintaining, troubleshooting, and enhancing our company's IT systems. You will work alongside a talented IT team to provide technical support, ensure network and system reliability, and assist employees with IT-related issues. Your expertise will contribute to the overall efficiency and effectiveness of our operations.

**Key Responsibilities**:

- Provide first-level technical support to end-users, including hardware, software, and network troubleshooting.
- Assist in the setup, configuration, and deployment of laptops, printers, and other peripherals.
- Monitor and maintain the company's IT systems.
- Collaborate with the IT team to identify and implement improvements to IT processes and procedures.
- Respond to and resolve IT support tickets within established SLAs.
- Participate in IT projects, upgrades, and system migrations as needed.
- Maintain accurate documentation of IT assets, configurations, and procedures.
- Stay up to date with the latest IT trends and technologies to provide innovative solutions.

**Requirements**:

- Minimum 1 year experience
- Proven experience as an IT Technician or in a similar role.
- Strong knowledge of hardware, software, networking, and operating systems.
- Familiarity with helpdesk and remote support tools.
- Excellent troubleshooting skills and a methodical approach to problem-solving.
- Good understanding of IT security best practices.
- Strong communication and interpersonal skills.
- Ability to work independently and collaboratively within a team.
- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified IT Professional) are a plus.

**What’s in it for you?**
***
Being South Africa’s largest company of its kind - IDM is continuously growing, with no signs of stopping. One of our core values is ‘growing people’ and we take that very seriously. We have internal learning opportunities to better our people, and leaders who are experts in their fields and freely impart knowledge and are open to new ideas. Our culture is one of collaboration, diversity, and helpfulness. That goes for our people internally and how we deal with our clients.

At IDM, you can play a part in educating and assisting real South Africans get out of tough financial situations. You can make a difference with the work you do.

**Other key benefits**:

- We make sure our employees are mentally and physically healthy with Healthy Together campaigns throughout the year.
- We offer various rewards and awards as tokens of recognition for hard work.
- We have a vibrant office in a lively part of the city
- We offer company benefits - like subsidized lunches, a half day off on your birthday, medical aid, retirement annuity, and further study opportunities should you meet relevant requirements.
- We have a culture of growth, meaning you have access to move both upwards or across in the business if you want to.