Customer Support Coordinator

2 weeks ago

Cape Town, Western Cape, South Africa DataTechRecruit Full time
Customer Support Coordinator (Aftersales) Sales/Account Mng

Cape Town - Western Cape - South Africa

Type:
Onsite in Cape Town

Salary:
Up to R18 000 pm CTC

Responsibilities:

Customer Support:

  • Address customer inquiries, issues, and complaints related to postpurchase experiences promptly and professionally via various communication channels.
  • Provide technical support and troubleshooting guidance for ICT products or services.

Warranty and Service Management:

  • Manage warranty claims and service requests, ensuring adherence to company policies and procedures.
  • Coordinate with technical teams or manufacturers to facilitate product repairs or replacements within warranty terms.

Issue Resolution:

  • Investigate and resolve customer issues effectively, ensuring a positive resolution and customer satisfaction.
  • Collaborate with other departments, such as technical support or sales, to resolve complex problems.

Product Knowledge and Training:

  • Maintain uptodate knowledge of ICT products, services, and updates to assist customers accurately.
  • Develop training materials or guides to educate customers on selfservice troubleshooting.

Documentation and Reporting:

  • Generate reports on aftersales service activities and customer feedback for analysis and improvement.

Requirements:

  • Excellent communication skills, both verbal and written, with a customercentric approach.
  • Proficiency in ICT products, their functionalities, and troubleshooting methods.
  • Strong problemsolving abilities and technical aptitude.
  • Ability to handle multiple tasks efficiently and work well under pressure.
  • A degree or relevant certification in ICT or a related field is advantageous.
  • May involve occasional irregular hours or oncall duties, especially during critical issue resolution periods.

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