Customer Support Manager

Duties & Responsibilities Liaise with other departments within the company as required to ensure accurate responses are provided to both customers and team members. Ensure any required actions are quickly and accurately taken relating to the nature of the correspondence. Ensure all required systems are kept updated with details of the customer's...

Customer Support Manager (CSM)Department DescriptionPlease review and validate/fine-tune using your own knowledge and experience tocreate your own one.The Customer Support Manager operationally is responsible for ensuring contractualrequirements are met or exceeded for ongoing support contracts for the countriesassigned as per responsibility matrix. The CSM...

Overall Purpose of the JobUnder the supervision of the Head: Academic Operations and the Deputy Head: Academic Operations, the Senior Customer Relations Officer is responsible for ensuring that all student queries related to all aspects of the student experience are dealt with timeously and effectively by the Customer Relations Centre in line with the agreed...

THE ROLEThe Support Manager will be responsible for the operational management of the local Support team, which consists of Support Specialists providing technical support for the Traderoot Enterprise Platform (TEP) in collaboration with clients.The Support Manager needs to be able to perform any of the duties of a Support Specialist, which means they must...

Our retail stores personify our vision and drive in providing our customers with a brilliant experience. Every detail is designed with the utmost care and attention and our people are driven to create solutions for peak performance and a better life.Customer Support plays an essential role through providing a brilliant service to new and existing customers,...

Passionate about the latest trends in Tech?What if you had a chance to be a part of the world's leading Hardware, Software or SaaS solutions? Imagine team-mates who speak 50+ languages and have the most diverse professional and cultural backgrounds.Join our SupportYourApp team as a Customer Support Consultant to kick-start your career in Tech. Get the most...

Head of Customer Support (Fintech)R500k plus bonusCape TownExcellent career opportunity with established Fintech for experienced Head of Customer Support. Reporting to the Head of Product you will be responsible for leading customer interaction across all customer touchpoints. Being a mobile-only business, this role has the mandate to shape the customer...

Lead the Future of Customer SupportAre you ready to pioneer exceptional customer experiences? Join us as our Head of Customer Support and become a key player in revolutionizing support services.About the Role:As a founding team member in South Africa, you'll spearhead our mission to deliver unparalleled customer support. Your role involves building and...

What we do:At OTH, we harness the power of AI to seamlessly connect brands with influential creators, equipping businesses with an affordable, results-driven marketing tool that amplifies brand visibility through strategic exposure. Our platform is renowned for its user-friendly features, and by leveraging the marketing prowess of creators to fuel their...

Salary: ,30-32 ZAR Per Month (& perks)Workload: Full-timeWhere: Cape Town + opportunity to be remoteWhen: Starting by agreementAbout UsFollow Alice is your trusted friend if you prefer to buy experiences, not things. We enrich lives and make the world feel alive again. We are a young, passionate travel startup building the next-generation adventure travel...

Job Title: Customer Support Executive (Remote)OverviewTo maintain and develop relationships with and deliver operational support to both current and new customers. To provide operational solutions/resolutions and training to our customers.Job purposeTo be responsible for efficient customer service and support of Accredited Partner CentresKey...

The Company:The Red FoxRole Name: Customer Support AgentLocation: Cape TownHours of work: Monday to Friday 9:00am - 17:00pmRole summaryThe Red Fox, an enterprising contributor in the sports betting industry, provides targeted marketing and operational support for two unique brands. With one brand enjoying established success and the other a burgeoning player...

We currently operate in 10 countries, and welcome more than 250,000 visa applicants each year.As part of our development, we are looking to strengthen our Operations Department and are currently recruiting Customer Support French Agents, looking for new challenges within a dynamic and human focused company.DescriptionAs our Cape Town Contact Centre prepares...

Location:Cape Town:Purpose of the Job:Oversee the call centre operations and resource management of the retail customer segment to pre-defined business and customer satisfaction standards.Who You Are: You are customer centric. You are an expert in people management. You are passionate about customer experience and providing service. You have an experience in...

We currently operate in 10 countries, and welcome more than 250,000 visa applicants each year.As part of our development, we are looking to strengthen our Call center Department and are looking for an experienced English-speaking Customer Support Agent, who is dedicated and customer-focused individuals to join our team.DESCRIPTION OF THE POSITIONThe main...

Customer Support Coordinator (Aftersales) Sales/Account MngCape Town - Western Cape - South AfricaType: Onsite in Cape TownSalary: Up to R18 000 pm CTCResponsibilities:Customer Support: Address customer inquiries, issues, and complaints related to postpurchase experiences promptly and professionally via various communication channels. Provide technical...

_Customer Service Advisor_ Matric Or Equivelant Must speak Englis,Afrikaans or Xhosa Must be Computer Literate Must be able to work under pressure EXPERIENCE WILL BE GREAT ADVANTAGE Must be able to troubleshoot and resolve issues, and maintain relationships with customers by answering questions and concerns with speed and professionalism Must have 3...

English Technical Support AgentWe are actively recruiting experienced call centre agents to join our dynamic team, providing customer service for retail software and equipment in a first-line tech support capacity. This role specifically caters to English and speaking customers in the US and Europe. As part of our growing team, you will be based in Cape...

WHAT YOU'LL DOManaging customer expectations, requests, queries and concerns across a variety of communication channels (calls, emails, social media, chat)Able to adapt to customer expectations by reading their cues and framing assistance in the right way for themWork with third-party teams to resolve customer concerns within required SLA'sWork in...

Our client provides standardised rooftop solar solutions to households at an affordable fixed monthly subscription. They are the largest owner of residential-sized PV systems in South Africa. To continue the fast growth and retain their top spot, they need to ensure that they not only offer the best products, but also give customers the best experience in...