Customer Support

2 weeks ago

Cape Town, Western Cape, South Africa Jonsson Workwear Full time
Our retail stores personify our vision and drive in providing our customers with a brilliant experience.

Every detail is designed with the utmost care and attention and our people are driven to create solutions for peak performance and a better life.


Customer Support plays an essential role through providing a brilliant service to new and existing customers, by connecting them to our unique world of workwear and offering them complete solutions.


The main responsibilities of the role include:

  • Gaining a complete understanding of our entire product offering.
  • Understanding customer needs and connecting them to the right solutions.
  • Building and maintaining strong relationships with new and existing customers.
  • Engaging directly with customers around any queries and concerns as well as taking incoming customer calls.
  • Assist customers by preparing quotations for current and future orders.
  • Ensuring all new orders are captured as efficiently as possible, managing the flow of orders, and liaising with the External Advisors as and when needed.
  • Ensure all our products are always well stocked and merchandised to the highest standard.
  • Processing of customer payments at Point of Sale and taking accountability for cash desk when required.
  • Available to work on weekends when required.

The experience we're looking for:

  • Experience in a similar role focused on looking after customers.
  • Wellspoken with an excellent telephone manner.
  • Fluent in spoken and written English.
  • Proficient in MS Office with advanced Excel (spreadsheets), Word, Outlook; preferably also Syspro.

The type of personality that will excel:

  • A "go-to" person on whom people can rely.
  • Outstanding with people, possessing great communication skills.
  • Someone who likes to get "stuck in", and who has a sense of urgency to deliver agreed results.
  • Passionate about excellence and attention to detail, follows up and follows through.

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