Customer Operations Coordinator

2 weeks ago

Cape Town, Western Cape, South Africa DataTech Recruitment Full time

The Customer Operations Coordinator role in Cape Town beckons a meticulous and proactive individual to oversee client job management, administration, and customer service tasks.

Acting as the primary liaison among clients, technical teams, and suppliers, this role necessitates a high attention to detail, adept multitasking, and strong communication skills.

Proficiency in MS Word, Excel, Outlook, and PowerPoint is essential, alongside 3 years of administration experience in a Warehouse/Logistics setting.

You should possess exceptional customer service skills, stand-out administration capabilities, effective time management, and excellent written and verbal communication abilities.

If you're ready to contribute to seamless operations and uphold customer satisfaction, your matric qualification and these requirements make you a perfect fit.


Responsibilities:

  • Manage customer job bookings by accurately gathering and recording client information on job cards and conducting thorough unit inspections.
  • Ensure precise administration for customer job checkouts, including accurate invoicing and proper filing of PODs.
  • Maintain regular communication with clients, providing updates on job progress and liaising with suppliers to oversee 3rd party repair processes.
  • Create quotes and purchase orders, offering frontcounter technical support, and assisting technical teams as needed.
  • Control client store activities, updating active and completed jobs, arranging collections and deliveries, and participating in stock takes.
  • Follow up on noncollected jobs and support credit returns when required.
  • Perform general office administration tasks.

Requirements:

  • 3 years of administration experience in a Warehouse/Logistics setting.
  • Proficiency in MS Word, Excel, Outlook, and PowerPoint.
  • Strong customer service skills, with potential advantage from completing a customer service course.
  • Outstanding administration and interpersonal abilities.
  • High attention to detail and accuracy.
  • Effective time management, organization, and stress management skills.
  • Excellent written and verbal communication for business interactions.
  • Matric qualification required.

Salary:
R8,000.00 per month

Application Question(s):

  • Proficiency in MS Word, Excel, Outlook, and PowerPoint?

Education:

  • High School (matric) (required)

Experience:

- administration in a Warehouse/Logistics setting: 3 years (required)

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