Customer Care Technician

2 weeks ago


Centurion, Gauteng, South Africa ORBCOMM Full time
The advertised position will report to the Senior Manager of Solutions Delivery.

The Job requirements:

  • Excellent telephonic communication skills.
  • Excellent Administration skills.
  • Good communication skills, both written and verbal.
  • Advanced MS Office Skills.
  • High levels of attention to detail to ensure accuracy and completeness.
  • Ability to manage client's expectations.
  • Ability to work independently and demonstrate initiative.
  • Team orientation. Committed to team goals, targets, objectives.
  • Good organizational and time management skills. Able to plan and prioritize to meet deadlines.
  • Results focused.
  • Quality Orientation.
  • Customer service orientation.
  • Integrity.
  • Empathetic, patient, and tolerant.
  • Diplomatic and mindful of impact.
  • Cross cultural awareness.
  • Assertive and confident.
  • Good technical understanding.
  • Must have own transport due to shift work.

Personal Skills:

  • Maintain professional telephone etiquette.
  • Strong knowledge retention.
  • Attention to detail (must have).
  • Strong verbal and written communication skills.
  • Listening skills.
  • Able to do analysis and problem solving.
  • Customer service orientation.
  • Teamwork.
  • High stress tolerance.

Job roles and responsibilities:

General Service Centre

  • You will be required to work shifts in a service centre which is manned 24 hours, 7 days a week 365 days a year.
  • Complete relevant paperwork timeously and the correct order as per the supplied SOP.
  • Generate and distribute Daily, Weekly, Monthly and time to time reports according to the Managements or client's requirements and Standard Operating Procedures.
  • Generate and distribute all reports as requested by management from time to time.

Software and Hardware

  • To ensure all software installations/assistance is handled in a professional manner and in accordance with the Standard Operating Procedure.

Testing and unit configurations

  • Assist all maintenance and installation activities in the operational field with all relevant information, testing of products as per the Standard Operating Procedure.

Monitoring

  • Monitoring of specific alarms during your shift and updating with the relevant feedback.

Recoveries

  • Manage, coordinate and assist with recoveries as per the Standard Operating Procedures and recovery personnel.

Client services

  • Complete monthly tasks.

Communication

  • General Communication will be required over different platforms.
**About ORBCOMM Inc.
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