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Telesales & Customer Support
2 weeks ago
- Customer Interaction: Handle inbound and outgoing calls to process orders from current clients and follow up on potential leads.
- Client Engagement: Communicate and interact with customers over the phone to showcase the company's products and services, emphasizing advantages and characteristics.
- Client Relationship Management: Sustain and cultivate strong connections with current clients, ensuring their requirements are fulfilled and surpassed.
- Sales Support: Offer precise details about products, pricing, and delivery schedules to customers.
- Lead Follow-Up: Actively pursue potential sales leads, convert leads into customers, and bolster sales campaigns.
- Order Processing: Correctly handle orders in the company's system, guaranteeing prompt and accurate product delivery.
- Customer Service: Handle customer queries and settle problems swiftly, upholding a superior level of customer contentment.
- Reporting: Uphold comprehensive accounts of customer interactions and sales undertakings, delivering regular updates to the management.
- Language Skills: Proficient in both Afrikaans and English.
- Software Proficiency: Exceptional mastery in Microsoft Excel, as a large portion of the tasks will be performed using Excel.
- Personal Attributes: Energetic, keen to acquire new knowledge, and possess a positive outlook.
- Customer Focused: Outstanding interpersonal and communication abilities, with a keen emphasis on customer care.
- Lifestyle: Non-smoker.
- Transport: Must have personal transportation and a valid driver's license.
The final compensation package offered by the employer will be decided based on industry benchmarks, taking into account the candidate's qualifications, skills, and experience level. The employer reserves the right to present a compensation package that is in line with industry standards and the unique qualities of the chosen candidate.
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