Customer Success Executive

2 weeks ago

Johannesburg, Gauteng, South Africa Cisco Systems Full time
The Customer Success Executive (CSE) role is a highly visible, strategic leadership role within Cisco's Customer Experience (CX) organization.

We build deep relationships with customer senior leadership, partners, and the extended Cisco account team to aid the customers in achieving their goals.

With Cisco's transformation to software subscription, Customer Experience is critical, we are re-writing history, and you can contribute to the ambitious journey we are on.


What You'll Do


As a CSE, you are accountable for successfully accelerating adoption and value realization for the products and services our customers have purchased.


  • Build and nurture strong Customer relationships at all levels
  • Understand Customer business goals (desired outcomes), environment, challenges and operational maturity
  • Orchestrate the Customer Experience (including Cisco Services, Partner resources, and Customer teams) to provide an aligned and coherent path to Customer Success from onboarding through business value realization to advocacy
  • Accountable for Customer sentiment, including resolution of customer critical issues via oversight and driving clarity on mitigation planning while owning communications to customers and internal teams
  • Working closely with Customer and Cisco teams, develop and execute a holistic Success Plan aligned to Customer priorities and Cisco investments
  • Lead Quarterly Success Reviews to understand, define, measure, and articulate the return on Cisco investments and achievement of outcomes
  • Partner with Sales on defining the overall account strategy, relationship management, and growth plans aligned to the customer's desired outcomes.
  • Proactively manage renewal risk to drive renewal metrics through documented adoption plans at a premium to company averages
  • Provide customer insights and recommendations based on best practices, business trends, and recognized performance challenges
  • Contribute to collaborative and community forums enabling and empowering the CSE community

Who You Are
You are an executive leader with excellent customer, partner and market understanding of software and subscription services. You are a leader with vision who can evangelize Cisco solutions and services. You have experience in ensuring customers adopt and realize value from subscription software, services and solutions. In addition, as a CSE you are adept at identifying new opportunities to expand your value to a customer.

  • Experience driving customer SaaS lifecycle adoption, renewal, and recurring revenue growth
  • Proficiency in identifying, building, and nurturing relationships at every level and communicating effectively with those stakeholders
  • Experience working consultatively to identify a customer's overall strategy and develop and share measurable business value and outcomes
  • The agility to shift from developing high level strategies to executing, influencing, and driving initiatives collaboratively
  • Successful leading and coordinating matrixed teams ensuring flawless engagements with Customers, partners, and sales teams
  • Articulate Cisco technologies and solutions, to convey sophisticated ideas in a clear, concise manner
  • Joins a broad understanding of Enterprise IT and technology with strong business acumen
  • Comfortable working in a highly matrixed and sometimes ambiguous environment
  • Executive level communications and critical thinking skills
  • Motivates, encourages, and continually develops team members to bring out the best from those around you
  • Able to manage conflict effectively, while collaboratively driving to outcomes
  • Bachelors + 12 years or related experience


This is an excellent opportunity for a senior Customer Success Executive, someone who, in the future is capable of leading the Customer Success team in Africa and who can manage critical relationships with Sales leaders across the region.


Why Cisco


WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (36 years strong) and only about hardware, but we're also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects.

No other company can do what we do - you can't put us in a box But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.) Day to day, we focus on the give and take.

We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart.

Because without diversity of thought and a dedication to equality for all, there is no moving forward. So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like pol

  • Customer Success Consultant

    2 weeks ago

    Johannesburg, Gauteng, South Africa Edge Executive Search Full time

    Customer Success Consultant Permanent JHB00346 Business Gauteng, JHB Eastern Suburbs Our client, a dynamic business consulting firm is looking for a Customer Success Consultant to join their team, Requirements: Matric Tertiary qualification 2 years experience in technology or training Knowledge with HR tech or similar Ability to manage multiple projects...

  • Customer Success Executive

    2 weeks ago

    Johannesburg, Gauteng, South Africa Moove Full time

    About MooveMoove is democratising vehicle ownership globally. Offering innovative financing solutions across emerging to advanced economies. We're bridging the gap for those overlooked by traditional finance and fuelling the shift to sustainable mobility. With the goal of building the world's largest fleet for on-demand marketplaces, we're not just moving...

  • Manager, Customer Success

    2 weeks ago

    Johannesburg, Gauteng, South Africa Mimecast Full time

    Manager, Customer SuccessWe're your dream Customer Success TeamCustomer Excellence is looking for a highly driven and motivated Manager, Customer Success who is passionate about providing a best-in-class customer experience. You will be a coach and mentor to your team, as well as a trusted advisor for your team's customer base, assisting with Mimecast...

  • Customer Success Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Darktrace Full time

    Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 8,400 customers from the world's most complex threats, including ransomware, cloud, and SaaS attacks.Headquartered in Cambridge, UK,...

  • Customer Success Account Management

    2 weeks ago

    Johannesburg, Gauteng, South Africa Microsoft Full time

    The Customer Success Account Management role is a People Leader role.This individual develops, maintains, and builds upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships. Guides and leads conversations to facilitate the achievement of customer business...

  • Customer Success Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa SurTech Full time

    Diligent Boards - Customer Success Manager Job Title and Overview The Customer Success Manager manages a portfolio of accounts and guarantees an exceptional customer experience, revenue retention and referrals across Africa. Being the primary liaison for customer relationships for the Diligent Boards product, the CSM will engage in proactive account...

  • Customer Success Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Temenos Full time

    ABOUT TEMENOSTemenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We do this through the pioneering spirit of 7500+ Temenosians who are passionate about making banking better, together.We serve over 3000 banks from the largest to challengers and community banks in 150+ countries. We collaborate with...

  • Customer Success Consultant

    2 weeks ago

    Johannesburg, Gauteng, South Africa Inoxico Full time

    SEEKING:Customer Success ConsultantFOR:Full-Time PositionMISSION STATEMENT:Inoxico is emerging as a leading provider of data on companies in Africa. Our customers primarily use this data to assess credit risks with their trade partners or to check if their suppliers are above board. In this exciting data space our researchers, analysts, and software...

  • Customer Success Consultant

    2 weeks ago

    Johannesburg, Gauteng, South Africa TransUnion Full time

    TransUnion's Job Applicant Privacy NoticeWhat We'll Bring:About TransUnion:TransUnion is a global information and insights company which provides solutions that help create economic opportunity, great experiences and personal empowerment for hundreds of millions of people in more than 30 countries. We call this Information for Good.TransUnion is a leading...

  • Customer Acquisition Acquisition

    2 weeks ago

    Johannesburg, Gauteng, South Africa Success Promotions Full time

    Our cutting-edge, hands-on training program will provide you with the tools you'll need for success; don't miss out on this amazing opportunityBenefits of joining our team: Excellent training that is 100% handson Top performer incentives such as amazing travel opportunities, rapid advancement and so much more A fun and encouraging work environment No...

  • Customer Success Advocate

    2 weeks ago

    Johannesburg, Gauteng, South Africa Mimecast Full time

    Customer Success Advocate Give our customers a continuous sense of security. Know how to make a customer of years feel just as important as the day they signed on the dotted line? Our Customer Success Advocates focus on ensuring customer delight. You will be responsible as the first point of contact to assist their customers based on individual customer...

  • Customer Success Account Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Microsoft Full time

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Customer Success Account Management

    2 weeks ago

    Johannesburg, Gauteng, South Africa Microsoft Full time

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...

  • Customer Success Operations

    2 weeks ago

    Johannesburg, Gauteng, South Africa The Super Staffers Full time

    Customer Success OperationsLocation: Parktown, JohannesburgWorking Hours: Monday to Friday 9:00am - 17:00pmSalary: R13k - R16k Per Month Depending on experienceAdded Values: Additional leave days (± 20 days) Upskilling courses Monthly team lunches No dress codeCompany Overview:Our client is a corporate ridesharing service that provides highly competitive...

  • Enterprise Customer Success Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa CyberArk Full time

    Date: Jul 4, 2023- Location: South Africa, Johannesburg- Job Category:Department: Customer SuccessAbout CyberArkAs the first Enterprise Customer Success Manager in South Africa at CyberArk, this is an exciting role for someone looking to drive and build key relationships with customers in this region It will be your responsibility to work proactively with...

  • Customer Success Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa FM:Systems Full time

    Customer Success Manager - IT or Software background preferred.**FM:Systems provides workplace management technology and solutions that enable facility and real estate teams to identify, plan and deliver the ideal workplace for every employee. Our broad solutions portfolio of software and hardware, specializing in space management and optimization, assets...

  • Customer Success Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Jem Full time

    Join Jem as our Customer Success Manager.One of Jem's core principles is 'Customer Obsession'. One of the reasons our customers stay with Jem is our support teams. Customer Success Managers build and manage these relationships through proactively creating the best possible customer experience. We're looking for a dynamic, self-driven individual who will...

  • Customer Success Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Humanstate Full time

    What are we?PayProp is a company that allows Property Managers to automate rental payments and report on their portfolio, freeing up time and resources. The company processes a total of £2.0b per year in the United Kingdom, South Africa, Canada and the United States.We are a market leader in the real estate payment sector and come to work to create and...

  • Customer Success Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Believe Resourcing Full time

    Join our clients global Revtech company and shape the future of Revenue OptimisationAbout the role:As a customer Success Manager, you will be the key link between clients and the internal team. This role involves understanding client needs, developing and facilitating the effective implementation of digital strategies, and leveraging our clients Marketing...

  • Director, Smb Customer Success

    2 weeks ago

    Johannesburg, Gauteng, South Africa Mimecast Limited Full time

    Director, SMB Customer Success page is loaded Director, SMB Customer Success Apply locations South Africa - Johannesburg posted on Posted 2 Days Ago job requisition id R4274 Director, SMB Customer Success Are you passionate about stopping bad things from happening to good organizations? At Mimecast, we do just that but in Customer Success, we strive to make...